Junior Systems Engineer Resume Profile
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PROFILE
Junior Systems Engineer with 10 years of Information Technology experience in installing maintaining and repairing hardware software and networks. Work well independently or in a group setting providing all facets of server computer and network support. Fluent in Spanish.
SKILLS Technical
- Hardware Windows Macintosh IBM Dell Toshiba Sony HP Cisco routers switches
- Operating Systems and Networks Windows 8 Windows 7 Vista Windows XP Windows Server Linux TCP/IP DNS DHCP FTP VPN OS X Lion and Mavericks
- Applications /Software Tools Microsoft Office 2003 Adobe Acrobat Photoshop Lotus Notes Symantec Ghost Symantec PC Anywhere Dameware McAfee Antivirus ImageX Trend Putty WebEX Westlaw Parallels Desktop Microsoft Virtual Server 2005 VM Infrastructure Client Juniper Cisco VPN SevOne
- Databases Access and MySQL
- Ticketing Systems Service Manager Remedy Heat Altiris
PROFESSIONAL EXPERIENCE
Junior Systems Engineer
Confidential
- Provide tier 1 - 3 technical and application support for 1 200 local and remote users.
- Administer and perform user computer and account creation deletion and configuration in Active Directory.
- Test software to identify root causes verify reported problems or validate and verify resolved issues.
- Setup user accounts rights security systems and network groups with appropriate system and network privileges.
- Perform peripheral and software installations and upgrades on Servers and Desktops.
- Deployment migration and desktop refresh end users to new network at different field sites.
- Maintain IT hardware and peripheral inventory storage.
- Develop and maintain test cases create test data and gather results and/or statistics to allow for analysis of issues leading to satisfactory resolutions.
- Apply operating system updates and patches.
- Run queries in Access and SQL for specific reporting purposes.
- Run 3rd party tools such as CDS admin to test workstations and Mid-Tier Diagnostics.
- Test and provide technical support to local and Field Case Managers users for medical-related applications eHR appointment scheduling software and various databases including creating accounts.
- Configuration management IT procurement and maintenance renewal documentation.
Junior Systems Administrator
Confidential
- Provided tier 2- 3 level support for 400 local end users and 150 remote users.
- Performed computer and user account creation deletion and configuration in Active Directory.
- Hardware installation and maintenance of workstations servers and networking equipment.
- Imaged computers and laptops using Ghost and ImageX.
- Administered Symantec VERITAS Backup Exec to make sure backups are successful and change tapes.
- Installed and configured Windows Server .
- Administer Blackberry Exchange Servers Reset passwords wipe blackberry data.
- Installed Blackberry software and setup Blackberry phones and IPADS for end users.
- Configured and troubleshoot network printers on a LAN. Performed LAN/WAN troubleshooting on any network.
- Coordinated new desktop equipment deployment and manage loaner hardware pool.
- Created and configured VMs Virtual Machines and allocate corresponding system resources as required.
- Installed configured current and future versions of TCP/IP networking and remote access software VPN iPASS Citrix.
- Setup video and projectors for meetings and teleconferences.
- Deployed evaluated and tested new software in production environment. Provided recommendation and if necessary implemented planning and assistance upon testing completion.
NOC Analyst Contractor
Confidential
- Resolved application and technical issues from customers needing assistance on HopOne Internet Services.
- Server hardware up/downgrades.
- Setup user accounts rights security systems and network groups with appropriate system and network privileges.
- Server reboots and re/installs with different versions of Linux such as Fedora Ubuntu CentOS and Red Hat.
- Setup control panel licenses such as Plesk and CPanel.
- Resolved network issues on LAN and VPN issues.
- Troubleshoot advance hardware and software problems.
Helpdesk Analyst Contractor
Confidential
- Troubleshoot network connectivity and software issues.
- Responded to telephone calls email and personnel requests for technical support for different government agencies.
- Troubleshoot desktop server LAN/WAN hardware and software.
- Implemented file backups and configure systems and applications.
- Dispatched technicians and maintain track of tickets.
- Maintained Laser Inkjet printers laptop desktop computers along with the associated peripherals.
Project Team Lead Contractor
Confidential
- Managed and provided technical second level support for hardware/software server installation support for 11-14 different hotels on a daily basis.
- Provided Service Level Agreements and technician deliverables.
- Created and posted reports to Access database with information on types on installations dates inn codes technicians and whether sites were completed or aborted.
- Installed and configured peripheral equipment such as monitors keyboards printers hard drives CD-ROMS and memory.
- Logged in using PC Anywhere to help technicians on-site troubleshoot issues.
- Troubleshoot HP printers and replace maintenance kits.
Data Analyst Contractor
Confidential
- Responsible for hardware/software installations to consultants.
- Refined Access database reports to extract selected data that is useful for creating a monitoring plan.
- Ensured that project data data listings/transfer and reports are reviewed and corrected.
- Created PowerPoint presentations for clients and managerial staff.
- Use database tools Microsoft Access programming/scripting languages SQL spreadsheets Excel and word processing Word to run queries for data.
Document Analyst
Confidential
- Built and executed data queries via Access and SQL to identify trends and resolve data issues for Department of Transportation.
- Created PowerPoint presentations and setup projectors for meetings.
- Transferred and manipulated existing data to edit current information or proof read new entries in Access database for accuracy.
- Deployment configuration and ongoing support of user and network systems.
- Performed set-up break-down and transport of agency equipment on an as-needed basis.
- Reviewed reports created by consultants as part as the QA process to maintain a 95 or better score.
Helpdesk Support Contractor
Confidential
- Provide Tier 1 technical support to end users with hardware software and application problems. Install upgrade and maintain desktop and portable computer hardware software printers and peripherals.
- Updated and maintained the automated recall information system using Access database.
- Reset passwords to consumers unable to log into Transportation Security Administration TSA web page when having 3 unsuccessful attempts.