Application Developer Resume Profile

Work History

Confidential

Desk Web Support Technician

Troubleshoot and resolve trouble tickets related to technical difficulties with hardware software and the network.
Triage Level II and Level III trouble tickets
Resolve Network switch and connectivity issues
Collaborate with development staff to recreate problems in the test environment
Verify issue resolution on the customer s behalf
Verify with the customer that the issue has been resolved and update the ticketing system
Interface with infrastructure database and development personnel
Communicate plan progress and issues in a timely manner
Complete multiple simultaneous projects in a timely manner

Confidential

Application Developer

Knowledge of COBOL CICS DB2 JCL MQ Easytrieve and data processing requirements.
Maintain and modify both online and batch programs code test and troubleshoot programs utilizing the appropriate software database and programming technology.
Make approved changes by amending flow charts develop detailed programming logic and coding changes.
Test and develop programming modifications write new program code using prescribed specifications confer with users to gain understanding of needed changes or modifications of existing programs.
Resolve questions of program intent data input output requirements and inclusion of internal checks and controls.

Confidential

Maintenance Technician II

Coordination of general contractors for large construction projects commissioned by the Parking and Transportation Services department.
Maintenance and repair of various types of parking equipment and parking decks and surface lots Submission of proposals in all of the previously mentioned areas.
Installation and maintenance of the network software ScanNet which manages parking deck equipment data and report preparation utilizing Crystal reports and MS Access DB 07.
Supervision of up to 20 student workers in the absence of established managerial staff.

Confidential

Evening Ranger Police

Patrol UNCC Campus premises to prevent and detect signs of intrusion and ensure security of doors windows and gates
Provide minor mechanical assistance for disabled vehicles.
Securing of information sensitive areas alarm codes pass-codes and IT codes .
Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
Providing written reports all violations to the University Police Department.

Confidential

Campus Security

Monitor and authorize entrance and departure of employees visitors and other persons to guard against theft and maintain security of Livingstone Campus premises.
Monitoring Campus area activity in conjunction with the Salisbury City Police Department.
Following action plans for campus safety in the event of emergencies fires student illness weather advisories power outages etc .
Answer telephone calls to take messages answer questions and provide information during non-business hours or when switchboard is closed.
Providing written reports of any and all violations.

Confidential

Laboratory Manager

Responsibility for laboratory production quality assurance processing times and processing standards .
Responsibility for the performance and maintenance of processing equipment
Control of inventory and laboratory budget.
Teaching and instruction of five to ten Laboratory technicians and the measurement of training effects.