SUMMARY

• Software engineer wif 9 - year experience. Having started as a technical support engineer now me work as a sellable designated advisor for teh customer accounts, which seeks to get a technical person wif expert level of different solutions. This implies a wide range of technical expertise in different areas which includes but not limited to:
• TCP/IP troubleshooting, security (TLS/SSL/HTTPS), client authentication (LDAP/KERBEROS), DBMS performance and tuning (MS SQL Server 2005/2008, Oracle 10g/11g, MySQL), telephony related issues coz of CTI protocol integration, OS performance related issues, configuration issues, NoSQL databases (Cassandra, CouchDB), virtualization etc.Part of my job consists of developing internal tools and web services, where range of utilized technologies included Java SE, Java EE, Spring, .Net4, and Node.JS/Express/Bootstrap. Lately me was focusing on Node.JS to develop and maintain an internal web service to track release notes updates. As a storage of choice me used CouchDB, and Bootstrap to build client facing UI.
• me’m self-sufficient person who get used to self manage teh tasks, and me’m always looking forward for opportunity to obtain new skills.

TECHNICAL SKILLS

• Qualified telecommunication engineer: TCP/IP, HTTP, LDAP, KERBEROS, SNMP, SSL/TLS
• Certified Genesys engineer: Management Framework, Telephony, Orchestration/Routing, Reporting, GVP, eServices
• coding: Java 6/7/8, Android SDK, Spring3, Spring Boot, Junit4,C#
• Maven, Gradle
• Mercurial, GIT
• scripting: awk, csh, bash
• DBMS: MS SQL Server 2005/2008, Oracle 10g/11g, MySQL, pl/SQL, TSql
• OS: Win2003/2008 Server, Solaris, AIX, HPUX, RHEL.
• VMs: VirtualBox, VMWare

PROFESSIONAL EXPERIENCE

Confidential

TEMPPrincipal Support Architect

Responsibilities:

• Advised on how operational requirements can be properly reflected in teh proposed design.
• Partnered wif a company, external partners, and Genesys teams, such as Customer Care, Professional Services, Sales, and Engineering, on optimizing and maintaining teh well-being of customer environment.
• Managed regular operational reviews, identified operational risks, and developed remediation plans.
• Evaluated and provided capacity planning analysis and recommended actions for overall system health and stability.
• Reviewed internal repository and release notes for products deployed or planning to be deployed and advised on upgrades, solution dependencies and routing strategies to manage business rules and routing prioritizations.
• Provided strategic change management including experts’ review and advice on upcoming key projects such as Genesys solution upgrades, complex configuration changes or migrations, and new solution introductions.

Staff Technical Support Engineer

Confidential

Responsibilities:

• Investigation and troubleshooting of customer related issues in different areas of Genesys platform implementation. It includes data and log analysis, code analysis, deployment of customer environment in teh lab and its following configuration, escalation management, and managing communication wif development teams.
• Creation of internal tools for log parsing and analysis (Java/C#/perl)
• Creation teh solutions documentation in Knowledge DatabaseExpert level support of Genesys Call Center components:
• Telephony (Network Tservers Genspec, NGSN, ATT, CRSP, DTAG);
• Management Framework components (Configuration Server, Solution Control Server, DBServer, LCA, Solution Control Interface)
• Reporting components (Performance Advisors Suite, CCAnalyzer)
• Web Based GUI (.Net, JBoss AS, Geronimo AS)

Technical Support Tier3 Engineer

Confidential

Responsibilities:

• Tier3 technical support of next components and suites:
• Telephony (Network Tservers Genspec, NGSN, ATT, CRSP, DTAG);
• Management Framework (Configuration Server, Solution Control Server, DBServer, LCA, Solution Control Interface)
• Investigation of customer issues they claimed in opened Service Requests (deep issue research such as: log files analysis, analysis of DB configuration, issue reproduction in teh lab, configuration setup, finally providing teh recommendations on teh problem)
• Managing of communication between development teams and customer during issue investigation.
• Attending teh team meetings to discuss a current state of opened customer SRs
• Attending teh calls wif customer in case of escalations.
• Writing teh solutions in Knowledge Database

Service center engineer

Confidential

Responsibilities:

• service maintenance of ALCATEL A1000 S12 WR1A fixed exchange
• resolution of issues teh customers claimed, such as teh compatibility issues among different analog and digital network protocols (CAS/N7) that could arise coz of peculiarities of Russian telecommunication networks
• upgrade of teh software configuration of 1000 S12 and its troubleshooting (data tracing, code research, debugging of running processes).
• lengthy business trips to Customer sites for problem solving and presenting teh Customers teh new software features.
• Implementation of numerous projects based on Alcatel S12 WR1A realization of SSP functionality aiming to set up a S12 switch based IN services. As part of configuration process me was maintaining creation and following implementation and configuration of verbal announcement services.