SUMMARY:

He has extensive background in Technical Desktop support and Troubleshooting including mainstream trademarks as Well as clones. Vast Knowledge of Hardware and Software Compatibility, form win95 thru win2000, win XP. windows7. Identified the root of the problem. Interim to distinguish between hardware and software problem Customer Satisfaction true Knowledge follows up and established Industry technical Standards. Experience, deployment, and rollouts of most popular software and operating systems. Immediate transferable skills to any Industry for Customers satisfaction and customer retention. Support over the phone for end users, Hands on Experience for Wireless networks. Supporting 43 AltaMed Clinics in La County and 10 Orange counties Clinics plus 700 corporate users. Network support conversion from Windows environment to Citrix based environment. Hardware Troubleshooting and Repair. Daily assistance for special configuration, on demand Email support for lotus notes. Reduced response time for end users on their daily computer problems in the call center area. Responsible for call center and corporate end - users. Covered critical early shift for reliable working computers. Good experience in Medical application.

SKILL:

Operating System: Windows 95/98/NT/ME/2000/XP. Win Vista Win 7, Win8.

V M ware Citrix Version 6.5X app implementation server support

Active Directory administration and maintenance

Service Now Ticketing System

Imaging software: Ghost, (MDT) Microsoft Deployment tool kit.

Medical Applications. Initial Troubleshooting NextGen Version 5.7, Dental QSIAccounting software EzCap (client and remote)

Mail Exchange, outlook from 2000: 2010, Novell 9.0, and Lotus Notes.

Software Applications: Microsoft Office, Lotus Notes, Microsoft Visual Studio

Galaxy (PMS) For Restaurant and Hotel Industry.

Experience with the following Protocols

Protocols: TCP/IP, UDP Protocol Suite (DNS, SMTP, POP, FTP, SNMP, DHCP)

Antivirus Software

Security: Sonic Wall Internet Security, MacAfee 8.7, Norton Antivirus Corporate Edition 7.5

Ticketing systems Remedy, System now, Bongar, quick assist, VNC, Team viewer.

File Recovery First layer, Backup tapes systems

Admin tools: VERITAS Exec 8.1

Virtual Network Connection (VNC), Join. Me, GoToAssist.com.

Hardware brake fix. Desktops,laptop,tablets,Iphone

Provided brake fix for warrantee equipment as well as none Warrantee.

Hewlett Packard, Dell Systems Power Edge 400, 1400SC and Laptops Inspiron i15R-1803MRB.

Sony VIAO Systems VPCL214FX/B all in oneHP laser pro series to HP MFPL, Lexmax printers, Zebra printers from small print to Industrial grade

Hewlett Packard Printers 3550 and up models including Multifunction (Rebuilt Kits)

Hewlett Packard from dc7400 true HP 7900 and laptops dc7400 true Pro-book 6070b

Zebra Industrial grade printers.

EXPERIENCE:

Confidential, Monrovia, CA

Migration Technician

Responsibilities:

• Imaging desktops, Installing specialized Printers and scanners
• Deployment and on-site upgrades to windows 10.
• Main support for Zebras 170xi4, xi3,105 onsite repair and remote support across USA,
• Upgrading Hardware to meet windows 10 requirements.
• Service Now Ticketing System
• Ticketing system HP Control Manager
• In charge of Support for Industrial Grade Zebra l 170Xi3, xi3, 105sl. Calibrations alignment
• Troubleshooting and Hardware warrantee repairs.
• Hp Printers multifunction 350450. Installation rebuilt kits.
• Calibrations alignment Troubleshooting and Hardware repairs.
• Support for Corporate end of lease HP Desktop laptops from win7 to windows 10.
• Investigation of manufacturing software installation to find solutions on the fly

Confidential, Los Angeles, CA

Desktop Support

Responsibilities:

• Supporting 250 Interstate Donor Centers.
• Imaging desktops, Installing specialized Printers and scanners
• Deployment and on-site upgrades to windows 10.
• Main support for Zebras 170xi4, xi3,105 onsite repair and remote support across USA,
• Printer HP Installation rebuilt kits.
• Upgrading Hardware to meet windows 10 requirements
• Ticketing system HP Control Manager
• In charge of Support for Industrial Grade Zebra l 170Xi3, xi3, 105sl. Calibrations alignment Troubleshooting and Hardware repairs.
• Trainer for new technicians.
• Setup and troubleshooting software for specialized audiovisual International.
• Printer Industrial printers. Second level support for laptops desktop I
• Preventing unnecessary hardware replacements
• True research found the root cause of Zebras printer model170xi4
• Resulting in 80% drop on technical calls saving company also the cost of replacing printers.

Confidential

Network Support Technician

Responsibilities:

• Network support where house and corporate
• Preparation for New Facility opening. Servers, desktops.
• Installation of proprietary software.
• Support for HP, Business printers. Zebra Label printers
• Network Support Hubs, switches, Routers.
• Support for Front Line managers
• HP laser pro series to HP MFPL, Lexmax printers, Zebra printers from small print to Industrial grade.

Environment: HP, Bishop Printers, Hubs, switches, Routers, Support

Confidential

Helpdesk Support

Responsibilities:

• Network support conversion from Windows environment to Citrix based environment
• Image Creation for Thin client deployment/conversions
• Installation of special Accounting and Human Resources applications.
• Experience installing and troubleshooting HP Thin client
• Support for onsite Boot Mobile Virgin Mobile Retails outlets in Los Angeles. OC and Ventura

Environment: Citrix, deployment, Troubleshooting, Technical Support.

Confidential

Network Technician (Citrix) /Help Desk Support

Responsibilities:

• Imaging HP desktops, Laptops for Windows 7
• Responsible for accurate transfer of Personal data to the new desktop
• Installation of special Bank Applications.
• Using LDMT (Local Data Move Tool)
• On site configuration for Office Outlook and related ad-on
• Configuration of MacAfee Encrypting tool Configuration of VPN (virtual Private Network)
• Servicing High end executives and Branch managers.

Environment: HP desktops, Windows 7, LDMT, Office Outlook, MacAfee Encrypting tool, troubleshoot.

Confidential, Los Angeles, CA

Network Technician

Responsibilities:

• First response Remote on site for Connectivity problems on the Network
• Supporting 43 AltaMed Clinics in La County and 10 Orange county Clinics Plus 700 corporate users
• Installation of special Medical Devices support arms for Desktops and Wireless devices
• Assembly of Portable laptop carts for dental and portable diagnosis on the go
• On site configuration of thin client thin client’s devices.
• Remote Data transfer and Home Remote configurations.
• Image creation for H P Desktops HP Laptops Macintosh support
• Configuration of Remote access device Verizon cards VPN connections
• In charge of Tape backups corporate and remote sites
• Network technical support for evening personal
• Providing support for High end decision making managers
• Setup from ground up audiovisual equipment alliant.
• Brought tape back up from 20% to 92% for all the clinics using email direct phone contact and if scenarios
• Installation of 17 arms including network configuration on 1 working day
• The only technician for after hrs support for Altamed clinics after hrs Remote Support
• Faster time delivery for new and upgrade laptops configuration done at night for day time delivery
• Removal of spyware remotely for Laptops and local Desktops
• Image creation for H P Desktops HP Laptops
• Configuration of Remote access device Verizon cards VPN connections
• Windows 7 Upgrades for Desktops and Laptops.

Environment: Hardware, Windows 7, Technical support, VPN, Troubleshoot.

Confidential, Rosemead, CA

Desk side Technical Support

Responsibilities:

• First response for technical support software, hardware connectivity problems
• Computer troubleshooting and repair for Dell computers and IBM Lenovo laptops
• Support for local 250 corporate end user and remote technical support
• Real time problem solving creating and slim trim company Imaging system.
• Set up Audiovisual equipment to communicate true out USA
• Organized and create a cost effective solution for absolute equipment
• Keep all areas of the technical lab up to safety and operation standards
• Troubleshooting Galaxy (PMS) evaluation Period
• Main office support for managers and VIP.
• On time delivery of new systems for new hires with no returns
• Accurate data transfer for computer upgrades and repair
• On site survey of network topology for easy finding and servicing
• Deliver real time solution for today demanding IT responsibilities
• Integration of legacy software for upgrades and repair using Windows XP professional

Environment: Troubleshoot, Technical support, Windows XP.

Confidential, Santa Monica, CA

In house technician

Responsibilities:

• First Response for on-site technical support solving Problems that ranges from Network connectivity to
• Personal computers. Imaging backing up Personal data for computer Replacement.
• Solving Problems for outdated software specifically designed for Windows NT upgraded to Windows 2000 Or Windows XP by Contacting Technical Support for specialty Vendors.
• Fix Computer problems in various locations around Disneyland Parks as well as the Hotels and Industrial Facilities.
• Maintenance of existing audiovisual Equipment.
• Improved response time for in house warrantee repairs, zero returns for new custom built personal computers
• Also, HP printers 8100, 2420, 4050n, troubleshooting and repair.
• Configuration Specialized software including SAP,
• Maximo4, 1, Audio Visual Integration confirmation Polygon Galaxy systems maintenance of Software Configurations Windows 2000, desktop
• And laptop and thin clients, Novel client, Citrix Configurations, Microsoft Office Suite, Lotus
• Smart Suite, and Client Access, Outlook, Antivirus Configuration upgrades Real time Applications of software
• Patches for windows and Troubleshooting.
• Remote technical support Problem Solving. From Hardware Integration to software Configuration. Hands on Experience with the following operating Systems Windows 95, 98, WinNT 4.0, Windows 2000 Windows XP Windows Server 2003. Apple system 10.

Environment: Technical Support, hardware, Software, Windows 2000, Citrix, Microsoft Office Suite, Lotus Smart Suite, and Client Access, Outlook, Antivirus Configuration, Troubleshoot.

Confidential, Orange County, CA

Field Technician /In house technician

Responsibilities:

• First Response for on-site technical support solving Problems those range from Network connectivity.
• Troubleshooting Personal computers, Laptops and HP, Okidata, Epson Printers. Personal data retrieval.
• Remote technical support. Laptop and Personal computer warrantee repair on site as well as in House.
• Support over the phone for end users, Hands on Experience for Wireless networks.
• On Site technical support for established networks like Huntington Beach Ocean School district 15 Schools,
• Alhambra Civic Center Alhambra 300 end users Police station 150 end users, Preventive maintenance for Wall-Mart, Sam’s club, TJ Max, Home Goods.
• Maintenance of Software Configurations Windows 2000, desktop and laptop and thin clients, Novel client,
• Citrix Configurations, Microsoft Office Suite, Lotus Smart Suite, and Client Access, Outlook,
• Antivirus Configuration upgrades Real time Applications of software patches, Removal of Virus and Troubleshooting.
• Remote technical support Problem Solving. From Hardware Integration to software Configuration.
• Hands on Experience with the following operating Systems Windows 95, 98, WinNT 4.0, Windows 2000 Windows XP.

Environment: Hardware, Novel client, Citrix Configurations, Microsoft Office Suite, Lotus Smart Suite, and Client Access, Outlook, Antivirus Configuration, Troubleshoot, calls.

Confidential, La Mirada, CA

Desktop support Technician

Responsibilities:

• Supporting an average of 25 calls a day from end user to Resolve Problems that vary from connectivity to
• Specialized application for the Banking Industry.
• DTS response team to assist users across Los Angeles, Orange County and San Fernando Valley.
• Ranging from end user profile computer problems to connectivity, troubleshooting TCP/IP protocol.
• Daily assistance for special configuration, on demand Email support for lotus notes.
• Personal data retrieval. Support of remote users using Dame Ware Mini remote tools by IBM,
• Created on site survey for deployment and upgrades from Windows NT 4.0, to Windows XP
• Accomplishments
• Accurate survey for reparation for 600 plus end user to be upgraded to windows 2000 windows XP,
• Tested specialized software compatibility.
• Deployment for 600 plus end users across the greater Los Angeles Orange and Ventura counties
• Assisted with the design and implementation of Windows Active Directory extension of 30-day contract to three months.

Environment: Troubleshoot, Dame Ware, Technical Support, calls, Windows Active Directory, Email.

Confidential, Santa Monica, CA

Computer Desk side technician

Responsibilities:

• Assisted on the relocation of 800 End Users to a new building.
• Assisted on the preparation for the relocation of the servers to the new building
• Set up design and maintenance of audiovisual equipment.
• Real time end user support during Transition to new building
• Clean up and updated Company Computer Inventory to assure accurate transferring of equipment.
• Support during Migration to windows 2000 Active Directory.
• Installation and configuration of Windows 2003 Server
• Installation and Configuration of the following specialized software packages; Exchange 5.5, Outlook 2000, Microsoft office, Inventory and management software using (CATS) and (CUBS).
• Real time support for 800 End Users that Included Personal Computers as well as Macintosh computer.
• Support for email implementing outlook 2002 for windows-based computers, Aurora mail systems for Macintosh

Environment: Exchange 5.5, Outlook 2000, Microsoft office, Inventory and management software using (CATS), (CUBS), and Technical Support, troubleshoot.

Confidential, Carson, CA

Help Desk Support

Responsibilities:

• Creation of Information technology department for technical end user Support
• Established and enforced preventive maintenance for personal computers as well as computer-controlled devices.
• Created a local software image to minimize down downtime when problems arrive.
• Enforced Microsoft Outlook as main email toll, (transfer from Netscape, Outlook express, and Aurora to outlook 2000).
• Company Relocation assisted on project planning implementation and rollouts, supervised installation of T1 lines, Telecommunications CAT 6 cables. Supervision of cable installation true out office and warehouse.
• Researched local contractors for camera security systems to be compatible with existing technologies to
• Prevent extra expenditure to ease the Integration to existing network.
• Established preventive maintenance and repair for specialized industrial imaging machinery and printer.
• Created technical logs to be able to trace and solve reoccurring problems as well as to establish a faster turnaround time complete study for the Migration from win95, win98 and Windows NT workstations to windows 2000, Resulting in an 85 % Production boost.

Environment: Netscape, Outlook express, Aurora, outlook 2000, Technical Support, Troubleshoot, Hardware, win95, win98 and Windows NT, windows 2000.