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Front Desk Agent Resume

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CT

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SUMMARY:

Ambitious multi - tasker with polished clerical and retail sales experience. Customer-driven enthusiast with ability to handle competing deadlines. Eager self-starter able to form lasting customer, interpersonal and professional relationships.

WORK EXPERIENCE:

Confidential, CT

Front Desk Agent

Responsibilities:

  • Answering and directing calls.
  • Making various reservations for guests.
  • Researching patron gaming levels.
  • Call centre supervision and customer conflict resolution.
  • Answering and forwarding guest inquiries via email.

Confidential, CT

Resort Call Center Agent

Responsibilities:

  • Answering and directing calls throughout resort
  • Making dining and hotel reservations
  • Fulfilling hotel guests' requests and needs.

Confidential, CT

Front Desk Agent

Responsibilities:

  • Processing and finalization of customer transactions.
  • Balancing, closing and opening of cashiering till and receipts.
  • Organization and compilation of inventory and supplies.
  • Compilation, filing and maintenance of daily income reports.

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