Ambitious multi - tasker with polished clerical and retail sales experience. Customer-driven enthusiast with ability to handle competing deadlines. Eager self-starter able to form lasting customer, interpersonal and professional relationships.
Confidential, CTFront Desk Agent
- Answering and directing calls.
- Making various reservations for guests.
- Researching patron gaming levels.
- Call centre supervision and customer conflict resolution.
- Answering and forwarding guest inquiries via email.
Resort Call Center Agent
- Answering and directing calls throughout resort
- Making dining and hotel reservations
- Fulfilling hotel guests' requests and needs.
Front Desk Agent
- Processing and finalization of customer transactions.
- Balancing, closing and opening of cashiering till and receipts.
- Organization and compilation of inventory and supplies.
- Compilation, filing and maintenance of daily income reports.