SUMMARY:

• Experienced and innovative professional with extensive years within the IT industry.
• Proactive in anticipating any potential barriers, and making contingency plans to alter a desired output
• Resolving clients dilemma, or if necessary opening a line of communication to various support teams
• Finding and sharing resolutions issue with peers, documentation the solution when possible.
• The ability to take ownership of any/all issues that may arise.

TECHNICAL KNOWLEDGE:

Software: CA SDO V4, and DSM R11 Software Deployment, Windows NT, 2K, XP, Vista, TCP/IP, DNS, DHCPWIN,MS Office XP, 2007, &, McAfee Anti - Virus Software, MS Outlook, XP, 2000, 2007, 2010, & 2013, Windows7, Windows8, Remedy Reporting System, Partition Magic, Drive Image, Ghost/Altiris, WDS Windows Servers 2000/20 Enterprise, Seagate Backup Exec, VMware ESX /VSPEAR 3.0, 3.5, BigFix (MS Patches Deployment), Unicenter (Software Delivery and Asset Management), TSM (Tivoli Storage Manager) Backup, NetIQ, Performance Monitor (perfmon), Avocent, KVM, Bomgar

Languages: PowerShell, Visual Basic

Database: MS-SQL 2000/2005, 2010, 2013

Hardware: Desktop & Laptop PC’s, Tape Backup, Printer & Scanners with network interface cards, Compaq & IBM Servers, IDE, EIDE & SCSI Drives, Standard Modem, DSL & Cable Modem, DELL PowerEdge Servers, IBM / HP Blade Servers, SAN storage area network, Switches Hubs & Routers Config, Ethernet, Token Ring, Multimedia Devices, Raid Configuration, Logistics (Rack & Stack), NAS

EXPERIENCE:

Confidential, Newark, NJ

DeskTop Support

Responsibilities:

• Provide IT support for Microsoft Windows 7,8,10, Macintosh, Mobile devices, remote/on - site support.
• Providing Tier 2 Support for GBTS Help Desk.
• Migrating / Support of Lotus Notes to Microsoft O365, Outlook 2016 configuration
• Deployment of Application / Software thru SCCM
• Configure and install new workstations / laptops /thin clients in a break fix environment
• Supporting and providing Citrix / VDI Infrastructural platform builds on request
• Administration AD, GPO, OU, operational and network changes as needed / requested.
• Monitoring and resolving technology incidents and request via a ticket queue system “Remedy”
• Documenting and updating user hardware thru Asset Management

Confidential, NY, NY

Support Technician

Responsibilities:

• Providing remote/on-site support to Wealth Management Workstations / Servers 2003/2008/2012
• Network configuration / troubleshooting (TCP/IP, DNS, DHCP, NetBIOS, wireless) in a window environment.
• Maintaining QA / Dev / Prod environment updated and accuracy. Working closely with the Engineers, Developers, and QA Testers on build release, imaging installing, configuring new build /upgraded of physical and virtual wks with Win-7 /Win-8.1
• Manage and supporting VDI Infrastructural (VMware ESXI 5.0 Server, VM) on VCenter console thru VMware GUI
• Providing CA software deployment (DSM Explorer) on all core build physical and virtual Win 7 / Win 8 machines.
• Administration AD, GPO, OU, operational and network changes as needed / requested.
• Monitoring and resolving technology incidents and request via a ticket queue system “MAXIMO”/ Remedy

Confidential, Philadelphia, PA

Support Technician

Responsibilities:

• Providing remote/on-site support to teleworkers
• Providing front line support (email, desktop application, troubleshooting hardware/software PC/Laptop
• Supporting Citrix, VDI, along with PC Deployment and Refreshing in a Window OS environment
• Supporting utility software: Bigfix, McAfee, Cisco VPN, DSM, Active Client, etc..
• AD administration, thru NetIQ (create/modify/delete/Group/unlock user accounts)
• Configure and install new workstations with Windows XP, Windows 7, & Windows 8 in an AD environment
• Imaging, upgrading and rebuilding workstations in a breakfix environment.
• VoIP Phone Config (Creation subscriber /Phone accounts in CUPM (Cisco Unified Provision Manager)
• Setup Configuring Clients network, Verizon / Blackberry device to BES and other mobile devices (ipad, cell phone, WIFI, printers devices, etc) to Servers
• Lotus Notes troubleshooting /configuration while migrating to Google Mail (Gmail) / G APP’S
• Assisting in migration of client’s laptop/desktop computer from Windows XP to Windows 7 /8 platform.
• Perform tests on connectivity and / or data conversion to verify functionality according to detailed script.
• Performs inventory/asset management processes.
• Monitoring problem tickets resolution (Service Now).

Confidential, Bloomingdale, IL

Field Engineer, Desktop/Server Traveling Lead Technician

Responsibilities:

• Meet w/ Supervisor /Manager and Team Members to review scripted procedures, scope of work, etc.
• PC Deployment and Refreshes
• Troubleshooting Network connectivity, Server 2003,2008 XP, WIN-7, and Printer setup
• Perform tests on connectivity and / or data conversion to verify functionality according to detailed script.
• Performs inventory/asset management processes

Confidential, NY, NY

System Administrator

Responsibilities:

• Deployment, Build and maintenance of Microsoft Windows Server OS (WIN2K & WIN2K3), and applications.
• Configuration, administration and support of Microsoft Active Directory, Microsoft SQL Services.
• AD Security Support (Access Rights, Setting GPO Policy). NTFS Permission of end users accounts and resources
• Coordinating and implementing Monthly Microsoft Patches and hot fix deployment.
• Configuring, supporting IT desktop infrastructure (Win 2000/ XP/ Vista) based PCs, printers, VPN, RAS and desktop assets
• Acts as a liaison for the Port Authority, overseeing (Project IDSM) FJC Tech supported vendor team at the WTC Site.

Confidential, Pennington, NJ

System Administrator

Responsibilities:

• Hardware/software problem determination and resolution resulting in eliminating/reducing down time.
• Utilize Remedy/ Change Manager as a trouble ticket reporting system to track/monitor user problems and requests
• File backup restore on Servers for local, and remote client.
• Network troubleshooting, and supporting core build of all windows OS platforms (DHCP, DNS,TCP/IP)
• Supporting markets data feed and Financial Market data derivative workstations (Bloomberg, Reuters)
• ML Core Build to Post Build Installations (1 through Tier 3 builds as requested by users.)
• Test Validations / improving implementation procedure for manual and auto builds to insure functionality and stability within build.
• Datacenter Logistical work (Rack, Stack, and Documentation) Servers build to client / datacenter specification
• Installed and tested Base Utilities running on Windows 2000/2003 ( Bigfix Agent, Epo, NetIQ, Altiris Images, Virus Scan 8.0i, SP, TSM Agent, Patches, CA Agent)
• Support Microsoft Outlook (Creating and Configuration Mail Boxes within Exchange Server)
• Installed and tested Windows 2000/ R2 on Dell, IBM, and HP Servers DL385 and DL585(Intel /AMD)
• Installed and tested Microsoft OS Clustering for Windows 2000/ 2003R2x64- SQL Server bit
• Installed and tested SAN connectivity using Fiber channel cards (Emulex HBA’s)
• Supporting IIS (5,6) Web Servers, and Sites
• Build and Configure Citrix Presentation Server 3.0/4.5 implementing for Windows OS 2000/2003
• Coordinating \ collaboration with Clients, and other support personnel on MS Patches deployment scheduling
• BigFix Administrator Deployment of Microsoft Patches and hot fix to QA/Dev/Prod Environment (server/wks)
• Administrate CA SDO V4 and DSM R11 software distribution systems to implement Staging, Deployment of software packages to QA/Dev Environment, and then promoting QA pass Releases to Production Deployment Team (Unicenter Software Delivery and Asset management) for delivery to 30,000+ workstations.
• Administrate Windows Active Directory 2000/2003 in selective OU Container (Administrate Resources Security Support (NTFS Permission, Access Rights, Setting GPO Policy) of end users accounts)
• Provide User-desk side support, as requests to QA\DEV\Prod
• Support Remote Administration and configuration through iLO/RSA/ALOM technologies
• Knowledge of virtualization using VM Server, ESX 3.0, 3.5, VC, Vmotion, DRS & HA, Migrating from P2V
• Knowledge of VMware ESX Server security: defining and applying Roles & Permission within Active Directory (add/mod/delete/ Users and Groups) Configuring: Vmotion, Resource Pool, and DRS & HA Cluster, Cloning and migrating VM Guest machines
• Pager-duty rotation providing Weekend and Holiday Global Coverage

Confidential, Somerset, NJ

System Specialist

Responsibilities:

• Provide technical support for 5,000+ end users and Servers in a Windows NT / Novell environment. Responsibilities include the following:
• Troubleshooting and Supporting desktop / laptop hardware and software
• Utilized Remedy as a trouble ticket reporting system to track/monitor user problems and requests
• Supporting LAN & Server environment with utilities such as SMS 1.2 & 2.0, System Administrator Tools
• Global Windows NT Administration (Enterprise Admin)
• Files backup restore on Server for local, and remote client
• Desktop support of Rumba, Polaris, Brixton, Attachmate Extra, and other 3270 emulation tools.
• Assist in debugging application problems and issues.
• Supporting various Windows NT Shell build: TGA, PCA, BFS, BIS, Wealth Management, & Executive workstation
• Supporting Financial Market data derivative workstation (Bloomberg, Reuters)
• Support MS Office 2000 Package
• Laptop, desktop Imaging, cloning & provisioning using Ghost, Altiris
• Support of Exchange Server 5.5, and Outlook configuration

Confidential, NY, NY

Network / Computer System Specialist

Responsibilities:

• Global 2nd Level Support of PC's, Laptops, MAC, and their applications for the staff of The Wall Street Journal.
• Supporting Financial Market data derivative workstation (Bloomberg, Reuters, Telerate,)
• Support Microsoft Office 97
• Supported the Backbone of a 2000 + Node 10/100 Fast Ethernet Network.
• Configured TCP/IP: WINS, DNS, HOSTS, and LMHOSTS Files in a mix Windows NT, & MAC Environment.
• Configured Bay Network's Switches, Hubs in a multi-segment TCP/IP V-LAN Environment.
• Knowledge of Sun Solaris 7.0, Linux (red hat)
• IMAC (installation, move, add and change) Service on Network