Received incoming help requests from end users via both telephone and e-mail in a courteous manner
Created tickets for every technical related issue
Documented all pertinent end user identification information including name department contact information and nature of problem or issue
Installed and upgrading software
Proficient with remote monitoring and management software
Administrated Microsoft Exchange Server and Windows Server
Working knowledge of Powershell
Working knowledge of email protocols SMTP POP
Working experience with Active Directory
Experience administering Mobile Device Management systems Experience administering Mobile Devices iPhone Android Blackberry
Familiarity with virtual cloud environments
Working knowledge of setting File Permissions via Propagation or Inheritance
Experience with troubleshooting basic level networking issues
Ability to support home networks cable modem/DSL ISP Linksys router/firewall
Working knowledge of Citrix/Xenapp
Working knowledge of VMware
Troubleshoot printers and system malfunctions
Working knowledge of Trend/Barracuda solutions
Working knowledge of records MX A PTR NS
Ability to support and troubleshoot Cisco VPN
Manage client software with VLSC
Confidential
Help Desk/Desktop Support Technician
Resolved hardware and software related issues performed data recovery and imaging and rebuilt CPU s and performed monthly inventory of computer equipment
Installed and set up PC s network HP and Cannon printers/copiers and related hardware and software
Utilized Numara Track-it ticketing system to enter assign monitor resolve and escalate tickets within company set time frames.
Created setup and administrated client accounts for Windows XP / 7 / Server 2003 and Power 7 users configuring accounts based on security level
Resolved client account issues including password resets and unlocking accounts via Active Directory established distribution lists and shared calendars and managed mailboxes in Exchange Server
Communicated with outside vendors when equipment voice or data lines went down.
Confidential
Server
Brought in top 10 of sales weekly and placed 3rd in total sales on Christmas Eve with a total of 4 500 by utilizing highly skilled customer service to implement suggestive selling.
Responsible for two seating s of up to 18 tables performing side work and helping out other servers when needed.
Contributed to the team by training 4 new servers explaining how to properly take orders and key them into the Aloha system.
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