Desktop Support Technician Resume Fullerton, CA - Hire IT People

PROFESSIONAL PROFILE:

Technology Professional with strong technical and communications skills
Full Range of Software and Hardware support
Desktop and LAN support (PC/Laptop/Printer connectivity) experience
Windows OS installs and upgrades
Experience with ITIL v3
Data Backup and Restore, Light Touch and Ghost Imaging, Application support
Support, Wi - Fi Dell, HP, Levono Laptops, Panasonic Toughbook’s, iPhone/iPad devices and mobile applications and custom systems

PROFESSIONAL EXPERIENCE:

Confidential, Fullerton, CA

Desktop Support Technician

Responsibilities:

Lavono computer refresh, Windows 10 deployments
Data Backup and restore
Computer break fix
Computer Imaging, SCCM, WDS

Confidential, Irvine, CA

Desktop Support Technician

Responsibilities:

Windows 10 rollout project
Image computers, Bit Locker, Data Transfer, application installation and support
Office 365 support
Computer imaging using SCCM, WDS, Ghost

Confidential, Irvine, CA

Desktop Support Technician

Responsibilities:

Installed Air watch
Activated supervisor mode on iOS devices

Confidential, Los Angeles, CA

DesktopConsultant

Responsibilities:

MS Office 365 deployment, MacAfee Endpoint hard drive encryption & EPO
Executive support iOS Mobile device support
Data recovery.
Desktop/Laptopsupport, Cisco Phones, IMAC, basicnetworktroubleshooting, Internet andNetworkprinter connections, Active Directory Permissions/Remove/Rejoin

Confidential, Newport Beach, CA

Desktop Consultant

Responsibilities:

Desktop/Laptopsupport, Cisco Phones, IMAC, basicnetworktroubleshooting, Internet andNetworkprinter connections, Active Directory Permissions/Remove/Rejoin
Computer imaging, SCCM, Ghost
Hardware and software support

Confidential, Anaheim, CA

Desktop Consultant

Responsibilities:

Desktop/Laptopsupport, IMAC, basicnetworktroubleshooting
Internet andNetworkprinter connections, Active Directory Remove/Rejoin

Confidential - Santa Ana, CA

DesktopSpecialist

Responsibilities:

Provided software support for Edison facilities within a 40 mile radius of home base
Interfaced with application developers and product sponsors to troubleshoot and solve high level technical issues
Submitted the concept of Live Handoff from Tier 1 helpdesk staff to Tier II over Lotus Sametime client to reduce client downtime when solutions could not be made in the Tier I levels time quotas over the phone reducing client down time up to 5 working days
Technical support Team Lead and backup supervisor for hardware refresh projects
Supported the ITIL implementation process

Desktop Technical Specialist/Scientist

Confidential, Rosemead, CA

Responsibilities:

Provided Software support, assign verified hardware failures to Hardware contractors
Supported VPN, RAS, and DSL and Cable modem access to CorpNetwork

Network Operation’s Specialist

Confidential

Responsibilities:

Provided Technical Software support
Worked as a Backup supervisor for CommonDesktop Environment (CDE) team that deployed new Dell computers with Windows XP, Lotus Notes rollouts

Associate Management Analyst

Confidential, Westminster, CA

Responsibilities:

Shop Services and Instrumentation Division
Site Tech, Novellnetworkadministrator, configure and installednetworkprinters
Provided general Software and Hardware support
Worked with site business units and site management for specifications for clone computers
Led 8 technician project team to rollout of 300 + Windows workstations
Coordinated just in time Hardware delivery of computers for the project team deployments

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Desktop Support Technician Resume

Fullerton, CA

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