Systems Specialist Resume Profile

Objective

Seeking a challenging IT Helpdesk Management/Systems Admin position in a dynamic team-oriented environment with a leading organization in the IT field.

Summary of Qualifications

Department of Defense Secret clearance
CompTIA Security
Microsoft Certified IT Professional MCITP Windows 7 Enterprise Desktop Support Technician
Over five and one half years experience as a Help desk technician at the Battalion level
Understanding of staging computers and creating users in Active Directory
Familiar with Base-lining Automated Information Systems AIS utilizing Department of Defense standardized Windows Vista/7 images
Extensive experience in Windows XP/Vista/7 Windows Server 2003 for file and print server purposes
Experience with Assurance Vulnerability Alerts IAVA
Use of the Remedy ticket system for problem escalation and resolution

Professional Experience

Information Systems Specialist

Confidential

Information Assurance Security Officer IASO management of 250 Local Network users including base-lining computers and domain staging user account creation and any local computer problems. Regulated and performs under DoD 8570-1M directive.
Performed troubleshooting for hardware including imaging hard drives and data storage and retrieval. Remediated software problems on such programs as ApproveIt Tumbleweed Microsoft Outlook and user accounts in Active Directory for local area network LAN . Problem escalation resulted in continual submission and successful closure of Remedy tickets monthly.
Primary support technician of printers attached locally and over the network ensured users could successfully print over the LAN. Staging computer names in Active Directory network interface card NIC configuration hardware driver assignment.
Army Training and Certification Tracking System ATCTS manager Tracking users Information Assurance IA mandatory requirements on the Department of Defense local domain. Ensured IA compliance across organization enforcing Operational Security and Information Security training for network personnel.
Maintained computer systems via Remote Desktop installing Windows Update patches on a weekly basis performed troubleshooting procedures set up user accounts kept records of serial numbers IP addresses and usernames in a Microsoft Excel spreadsheet for full accountability of information system equipment.
Setting up tactical LAN networks and tactical Information Systems support centers Setup and Ticket submission for VoIP phones Configuring troubleshooting and training users in the use of MS Office 2007
Completed updates to the Battalion website including picture albums bio changes contact info.

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