IT Support Resume Profile

IT Support Technician Objective

IT support professional with proven experience as Desktop Support Technician in a public education environment seeking to fulfill the role of IT Support Technician and/or Network Support Technician in a corporate governmental medical or educational environment. Also seeking opportunities for career growth and skill-advancement training such as Active Directory and SCCM.

Technical Skills Profile

CompTIA A and Network Certifications.
Desktop laptop netbook tablet and mobile device support HP Lenovo Toshiba Asus Dell iPad iPhone .
TCPIP/LAN/WLAN client-side network connectivity.
Windows XP Windows 7 Windows 8.1.
OEM PC hardware assembly and upgrading.
Active Directory basic PC deployment database management.
TrackIt and Spiceworks incident-ticketing programs.
HP printer support.
Zimbra and Gmail web mail programs.
SMARTBoard installation and troubleshooting.
Computer lab installations.
InFocus projectors.
Computer imaging using Clonezilla and Snapshot.exe.

Soft Skills Profile

Sensitive customer service skills.
Excellent communicator writer and instructor.
Commitment to problem-solving and quality solutions.
Detail-oriented.

Work Experience

Confidential

Major Windows 7 upgrade and new PC roll-out. Imaging Windows 7 using Snapshot.exe. Database entries for new PC deployments in Active Directory.

ConfidentialI

T Support Technician

Verified the successful installation of the Symantec Endpoint Protection v. 12 anti-malware software on corporate desktops and laptops using Altiris enterprise management console.

Confidential

Assisting installation and configuration of mobile device and laptop VPN security apps computer re-imaging data migration and deployments.

Confidential

SMARTBoard software installation and support.
InFocus projector installations and support.
HP PoE network wall jack installations.
Computer imaging using Clonezilla.
TrackIt and Spiceworks incident ticketing programs.
Zimbra and Gmail Google Apps web mail programs.
School computer lab setups including Ethernet cable construction.
Desktop laptop netbook iPad and printer support including laptop monitor panel and laptop keyboard replacements.
TCPIP/LAN/WLAN client-side network connectivity troubleshooting.
Network infrastructure installations.
Windows XP and Windows 7 installation and support.
PC deployments and end-user instruction.
Malware removal.

Confidential

Contracted through Kforce PC Deployments at Liberty Mutual Insurance Keene NH. Data migration MS Vista image and settings PC replacements. Contracted through Insight Global Inc. as an assistant PC technician representing Compucom and Prosys. PC refresh deployments for both TD Banknorth and Hesser College of Manchester NH. Helped with data migration system swaps and localization. All assignments lasted one week or less.

Confidential

Desktop Support Technician. HW/SW support in a Microsoft networked environment and tape data backups.

Confidential

Supported quality PC upgrades involving configuration authentication file migration and deployment of new laptops for the company staff including basic instruction of the new equipment.

Confidential

Employed as a PC Technician providing quality assembling and upgrading of PC bundles as well as installing software configuration virus scanning and hard disk inspections. Worked with HP IBM and Compaq systems. Obtained CompTIA A Certification.

Confidential

Temporarily employed as a PC assembler for several months. Quality assembling and upgrading of desktops as well as installing software.

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