Desktop Support Resume Minneapolis, MN - Hire IT People

SUMMARY:

Desktop Support Technician with over 7 years of combined work and school Experience in an enterprise level. Strong understanding and knowledge of windows 7,10 and Microsoft Office Suite. Experience in Active Directory and excellent Hardware diagnostic and break/fix skills. I am looking to obtain a position in the IT department where I can maximize my management skills, quality assurance, program development, and training experience.

SELECTED SKILLS:

Administrating users

Computer set up/builds/repair Software installation and setup

Microsoft Office Suite Windows XP/Vista/7/8

PC trouble shooting

Networking and computer connectivity

Image deployment VMware

Lotus notes Data backup/migrations Active Directory Helpstar 2008

Customer Service

WORK EXPERIENCE:

Desktop Support

Confidential, Minneapolis, MN

Responsibilities:

Provided desktop support for software and hardware installation and troubleshooting
User Creation for all applications such as AD/NextGen/Synapse/ email creation on exchange
Managed Inventory for Computer/Printer/Accessories
In charge of Antivirus monitoring and virus removal. Also in charge of internet monitoring
Provided iPhone and Android support.

Desktop Support

Confidential, Chanhassen, MN

Responsibilities:

IPad and smartphone support
Support 3500 user accounts on Windows 7 desktops and notebooks
Active Directory User/Computer/OU creation add/delete and password reset
Virus / Malware removal
Image deployment
Software installation and trouble shooting
Remote troubleshooting
Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
Image deployment
Installedconfigure, upgraded, troubleshoot, diagnose, and resolved problems with special application software and its integration with the standard Windows operating system and Office products.
Virus / Malware Application Support
Formatted and wiped hard drive
Data transfer required as a result of a hardware upgrade or software migration.
Maintains accurate monthly reports, updates knowledgebase, documents repair process
Password Assistance
PC setup
User add/delete

We provide IT Staff Augmentation Services!

Desktop Support Resume

Minneapolis, MN

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