Support Center Tier 2 Specialist Resume NC - Hire IT People

SUMMARY

ObjectiveHaving the willingness to learn and grow personally and professionally, me am looking for a position in a company that needs and values quality customer service and system maintenance

TECHNICAL SKILLS

TechnicalSystems: Windows 2000/XP/Vista/Windows 7/Windows 8, Microsoft Office Suite;

Skills Windows Server 2003/2008/2012, MS Outlook/Exchange:

Applications: Microsoft Word, Excel, PowerPoint, WordPerfect, Lotus Notes, AS 400

Familiar wif Oracle, Linux, MySQL, Apache, Basic SQL server support, C++, HTML, XML

Machine Skills: Molding Operator, Ink Stamper, Signature Engraving System 120806

PROFESSIONAL EXPERIENCE

Confidential, NC

Support Center Tier 2 Specialist

Responsibilities:

Provide halpdesk support for POS customers Authorized Service Contractors(ASC)
Provide operational and technical assistance to end - users on dispensers and Passport(POS) and Gilbarco related products and services
Open, Managed and dispatched parts and services for POS customers to Authorized Service Contractors
Manage, monitor and resolve task and alarms on a daily basis
Successfully pinged from command prompt and upgraded servers on POS registers for task related issues using RAS and Cybera
Maintain department guidelines in regards to average handle time, productivity, quality and call audit process

Confidential, NC

Machine Operator - Molding Operator, Ink Stamper, Material Handler

Responsibilities:

Successfully Operated and maintained Injection molding press machine to a standard rate
Meticulously ordered parts, thoroughly counted assets, and comprehensively shipped and received items using stand up forklift.
Recognized by administration for outstanding work effort and completion of work pool assignments.
Utilized extraordinary services and knowledge resulting in increase of good reports.

Confidential, NC

Picker

Responsibilities:

Successfully picked medicated pet food for numerous pet clinics
Developed team work while working wif numerous employees
Thoroughly counted assets, and comprehensively shipped and received items using stand up forklift

Confidential, NC

First Mortgage

Responsibilities:

Successfully handled client’s loans and ensured Optimum Customer Service.
Maintained Optimum Member Account security and ensured Trust
Trustworthy, dependable and scrupulous. Handled confidential files and information wif care and sensitivity.
Community Support representative
Successfully handles customer calls wifin a respectful manor
Recognized by administration for outstanding work effort in customer service