Customer Relationship Specialist Resume

OBJECTIVE:

I am in search of a position within the mortgage or insurance industry, in which I can apply my knowledge and experience with regards to underwriting and decision making, as well as a position to contribute in the growth and success of my peers and department.

SUMMARY

8 years stability and loyalty with the same company
8 years of experience in accounts receivable review and analysis
8 years process evaluation and enhancement experience
8 years root cause analysis experience
Ability to organize, prioritize and work under extreme work pressure
Accuracy and Attention to details
Strong background in software including: MS Excel, Oracle, SharePoint, MS Word and MS Power Point, Outlook, and PeopleSoft

TECHNICAL SKILLS

Exudes a positive attitude, mentors associates, set a good example including professional dress and demeanor.
Excellent troubleshooting skills, Excellent organization skills, Excellent team building skills
Excel at meeting deadlines, well organized and prioritize work well
Analytical and time management skills to maintain focus on production
Strong verbal, written, communication and problem solving skills
Good character, motivated, hard working
Experience in Black Knight/MSP fellow associates, clients and vendors

PROFESSIONAL EXPERIENCE

Confidential

MB Underwriter

Responsibilities:

Demonstrates proficiency in analyzing extremely complex financial information including calculation of income and debt ratios, verification of assets, collateral review and credit review.
Resolves adverse investor, quality control, and/or audit findings and clears discrepancies within authority, ensuring loan files’ compliance with investor and insurers' guidelines, federal regulations and bank policy.
Highly developed verbal and written communication skills as well as excellent teamwork with internal employees and external customers/business partners.
Protects the bank’s profits by evaluating risk and/or fraud exposure. Reconciles findings with published guidelines to address/resolve variances and identify relevant compensating factors evident in the loan file, and communicates findings with clarity
Expert knowledge of specialized systems, tools, spreadsheet calculators, process and contractual requirements.

Confidential

Customer Relationship Specialist

Responsibilities:

Review and evaluate financial situation according to Chase, FNMA, FHLMC and other program/investor guidelines.
Prepared customer files for Underwriting: Review and perfect all documents provided by customer to ensure the file is complete, accurate and adhere to regulatory requirements.
Communicate modification decisions and other options received from Underwriting/Quality Assurance with the customer

Confidential

Sr. Loan Processor

Responsibilities:

Work directly with customers to ensure high satisfaction
Obtain and review documents for compliance with loan conditions with the Mortgage Banker, coordinate with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closings
Analyzed loan related documents (credit reports, pay stubs,loan application)
Order and review title insurance, appraisals, loan payoffs, flood and tax certificates and surveys, and thoroughly review all documents before submission to underwriting
Reviewed rate lock, point objectives and alternative documentation for accuracy and potential problems.
Process and prepare mortgage loans (conventional and government, purchase and refinance) under various loan programs for closing in accordance with policies & procedures

Confidential

Loss Mitigation Specialist

Responsibilities:

Counsel and motivate delinquent customers through telephone contact to return missing documents or items as needed, using professionalism, tact and maintaining excellent Customer Service skills
Provide thorough, detailed, and accurate account updates in system of record for each call made
Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service
Thorough knowledge of the Company’s Standard Operating Procedures, Investor loss mitigation options, as well as State and Federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions while keeping abreast of current requirements and changing legislation

Confidential

Home Equity Collector

Responsibilities: