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Production Support Analyst Resume

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SUMMARY:

  • Over Eight years of Outstanding of IT experience in development and maintenance/production support on Unix and Windows based environments
  • Experience with complete application development life - cycle (SDLC) including business requirements gathering, analysis and design, coding, testing Software applications for Automation, Web Services, UAT and Prod maintenance in Banking, Telecom, Insurance domains.
  • Proven expertise in designing and coding of complex real time, business critical applications on Advanced SQL Queries, Stored Procedures and PL/SQL programs, DB performance tuning.
  • Strong skills in Core Java, J2EE, Multi-threading, J2EE patterns.
  • Expertise in severalJ2EEtechnologies like JSP, Servlets, Web Services (SOAP, WSDL), struts,JAVABeans, JNDI and usage of well-known Java IDE like Eclipse, RAD.
  • Involved in various stages of Software Development Life Cycle (SDLC) implementing Waterfall, Agile, Iteration, Scrum methodologies.
  • Extensive working knowledge in Shell Scripting, UNIX and LINUX.
  • Monitor Production Jobs to ensure successful execution.
  • Good experience in Credit Cards, Investment Banking.
  • Have good experience providing the production support, through Incident Management and Problem Management, Change Mgmt, 24x7 application monitoring.
  • Excellent communication skills with good presentation skills.
  • Strong customer-service orientation, technical documentation skills.
  • Proficient Business Knowledge and Co-ordination skills.
  • Flexible / Adaptable approach -- ability to Multitask.

CORE SKILLS:

Operating Systems: Windows 2000/XP/NT, UNIX, Linux, Sun Solaris, RHEL7,IBM AIX.

Languages: Java/J2EE, C++, C#, ASP.NET, VB.NET, XML, HTML, CSS, SQL, VBA, Java Script, XML.

RDBMS: Oracle11g/10g/9i, SQL Server 2000, DB2, MySQL, MS-Access, Sybase, Hadoop

Application Servers: IBM WebSphere Application Server, Web Logic Server, Apache Tomcat,Jboss

Version Controls: SVN, CVS, PVCS and IBM Rational Clear Case.

Tools: / IDEs: Autosys, Putty, Web Services (SOAP UI 4.0/3.X, Restful), Eclipse, RAD, CSS, Oxygen, Webtop, Geneos ITRS, Eclipse, Web Services (SOAP UI 4.0/3.X and Restful)

Defect Tracking & Management Tools: PAPA Ticketing, Service Now, JIRA, RALLY, ALM, Quality Center 10.0/9.x, SharePoint, Site Scope.

Data Bases: SQL Server, Teradata, DB2, MySQL,, ORACLE12, SYBASE

Java technologies: JDK, JDBC, JNDI, Java Beans, Servlets, JSP, Struts, J2EE, Spring.

WORK EXPERIENCE:

Confidential

Production Support Analyst

Responsibilities:

  • Support and maintain J2EE applications including operational upgrade, system setup, performance tuning, and trouble shooting.
  • On 24 hour support rotation with team to monitor networks, make critical system updates/changes, and work closely with developers and DBAs during these implementations
  • Monitor daily systems processes, insuring 100% data processing accuracy rate on critical data that determines company revenue
  • Contribute to migration efforts between Unix and Linux environments

Confidential

Production Support Engineer

Responsibilities:

  • Worked on PAPA ticketing tool for service tickets, incident tickets, known errors etc.
  • UNIX batch process management for equity/clearing books and records for global markets operation technology systems (AMRS, EMEA, and APAC).
  • Support for APR GLOSS legacy applications on Linux, Solaris for AMRS, EMEA, and APAC regions
  • Worked with Autosys for scheduling, monitoring, and reporting.
  • Batch/Patch resolution research through Audit Logs.
  • Worked with patch deployments through pushing the codes/Scripts in Quartz apps.
  • Worked on change management tickets as per fully approved CRQ.
  • Worked on change request to schedule changes on UAT and Prod environment.
  • Application Resolution for patch/batch on all supported systems for business unit control systems
  • Bond Transaction Management and support.
  • Application support and maintenance for trade enrichment settlement systems.
  • Push updated system roll-outs for supported business applications.
  • Creating documentation for application issues resolutions.
  • UNIX files management, and script execution.
  • Microsoft Sql Management Server Studio for data recovery and investigation (Deadlocks, Primary Key constraints, Hung queries) for conflict resolution purposes.
  • Generate daily health checks on all banking applications.
  • Resolutions for Disaster Recovery.
  • Responsible for monitoring production metrics and submitting a summary report to management once each month.
  • Worked with production management to identify issues and create a summary issues report each week.
  • Managed deliveries with global teams and using agile methodologies and batch development.
  • Mitigating technology risks and road-blocks, prioritizing daily activities focused on progressing on the critical path meeting projected timelines.
  • Writing complex SQL queries to pull the data from DB to generate the report to the client.
  • Ability to work under pressure with tight deadlines.
  • In-depth analysis of business critical issues encountered in day to day functions.
  • Managing production deployments in terms of software deliveries and overnight activates.
  • Worked on UAT and Production resolving the deployment issues.
  • Ensure program/deliverables meet standards and technical specifications and perform technical analysis and component Plan and track deliveries, negotiate and obtain timescales from the client.
  • Manage review of test specs and ensure proper validation of subsequent test results.
  • Reported daily activates in a lead report for team shift rollover.

Environment:, Linux, Solaris, Oracle 10g, PL/SQL, Informatica, Jira, JAVA/ J2EE, Eclipse, PAPA ticketing tool, ITRS, Windows.

Confidential

Production Support Analyst

Environment: & Tools: UFT, Oracle10g, Big Data,, SVN, JUnit, Selenium, Oracle 10g, Jira, Jenkins, Windows NT, Unix, Oxygen, Java/J2EE Environment.

Responsibilities:

  • Provide the automation status on a daily/weekly basis to the project team as well as management to track the progress.
  • Running and monitoring the UFT automated scripts based on the Turnover report& sending the updated TOR for the next day.
  • Recording the T-Errors and E-Errors, Generating the weekly, monthly metrics.
  • Written the macros.
  • Updated the macros in order to get the desired output.
  • Involved completely in Software Development Test (SDET) Environment.
  • Involved in SDET environment and contributing Confidential various levels of testing processes/cycles, including Test automation, in ensuring the highest level of quality
  • Confidential the end of the shift, document this situation as an “Issue/Comment” on Turn-Over Report to next shift, with an update of current status.
  • Running “production work”.
  • Fixing the Errors If a project/script ends in error.
  • Identifying the errors, and fixing the errors on the Metrics.
  • Identifying If All Virtual Machines (VMs) down, unable to gain access to the VMs, unable to connect to AMFC via ALL defined ways that remote can, Network drives disappear, Facets database (ALL REGIONS), correct Script and Data base is loaded or not .
  • Sending the mail how it impacted the Automation Remote Team’s work. Reporting test status on a weekly basis - publish reports on Defect Management, Test Progress and Test Metrics.
  • Managed and deployed builds/patches for Java applications on Windows, UNIX, and Linux Red Hat OS.
  • Successfully coordinated and developed the deployment process for all current projects
  • Documented the entire build and deployment process including detailed step-by-step instructions
  • Supported multiple parallel projects by creating processes & procedures for reusing existing code.
  • Worked with complex SQL queries for reporting.
  • Delivered project needs on time and within the agreed acceptance criteria using Agile Methodology.
  • Handling Shifts individually and escalated critical issues to L3 as per the Escalation Matrix, if required.

Confidential, DE

Java Developer/ Production Support Engineer

Responsibilities:

  • Mainly involved in System Monitoring, Application Maintenance, Application, Deployment, User Support, and Reporting in PRODUCTION Environments.
  • Working as a SDET Developer in an Agile Methodology with SCRUM and involved in maintaining Sprint backlogs to create automated functional, regression and smoke test cases in a test driven development environment (TDD).
  • Hands on support to ensure that application issues are resolved within given time frame and without any impact to the application.
  • Involved in interacting with the Business Analyst and Architect during the Sprint Planning Sessions.
  • Reviewed business requirements. Responsible in designing UML diagrams like: Class and Sequence diagrams during the Analysis and Design phase of the application
  • Expertise in Account conditioning in TSYS Mainframe for Credit card functionality, to validate activity flow for the accounts.
  • Verified and Validated the Credit Card information as well as able to see the entire user transactions using TSYS.
  • Wrote SQL queries in oracle database to see the information from TSYS transactions for Fraud.
  • Involved completely in Software Development Test (SDET) Environment.
  • Responsible for Setting up Web Services project using WSDL in SOAP UI and provided setup help to other team members.
  • Developed new scripts for the regression and sanity testing.
  • Performed Back End Testing-using SQL queries, generating reports to ensure data integrity and validate the inserted and updated data.
  • Followed Test Driven Development and was involved in writing JUNIT Test cases which were also used in Integration Testing.
  • Used ApacheSubversion as version control system.
  • Create VBA programs to automatically update Excel workbooks, encompassing class and program modules and external data queries.
  • Used HP ALM to create new components for maintains Business Process.
  • Involved in defect fixing during QA phase of the application.
  • Monitoring and Tracking offshore development Progress and Responsible for team deliverables assuring quality and completeness.
  • Worked with Selenium Web Driver for creating, modifying and enhancing Test Scripts.
  • Designed User Interface using Java Server Pages (JSP), HTML, Cascading Style Sheets (CSS), and XML.
  • Developed test cases/ test scripts for the application, executed the Application and raised the defects with the help of Jira.
  • Resolved production defects/errors, root cause analysis, production release deployments, production deployment validations, review service level agreements (SLA’s) and deployed applications for end users.
  • Collaborate, Communicate with different teams, and triage technical issues.
  • Used ApacheSubversion as version control system
  • Code deployment on Weblogic Application Server and Changing connection Pools.

Environment: & Tools: HP ALM11, UNIX/LINUX, TSYS, HADOOP, SharePoint, Excel, SVN, Junit, JAVA/J2EE, Selenium, Oracle 10g, Windows NT, Jenkins.

Confidential, San Antonio, Texas

Java developer/SDET

Responsibilities:

  • Involved in SDET environment and contributing Confidential various levels of testing processes/cycles, including Test automation, in ensuring the highest level of quality.
  • Developed Test plans that define the testing scope, strategy, test requirements, and Objectives through review of business requirements documents and technical specification.
  • Used agile methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards.
  • Created effective test cases based on corresponding business /user requirements documents & technical specification and other operating conditions.
  • Involved in SDET environment and contributing Confidential various levels of testing processes/cycles, including Test automation, in ensuring the highest level of quality
  • Fetching the data from DB2 and doing the data validation in QTP.
  • Manipulated and tested excel datasheets using QTP.
  • Assisted with automation of finance department’s manual processes by writing VBA code and using macros and formulas to speed processes and maximize accuracy.
  • Performed Manual Testing for all the functionality in the application.
  • Tested the User ID, Password for Security also performed Positive & Negative testing, Regression testing, Data Validation, GUI Testing Manually Incidents/Issues were logged into excel where reports could be generated on a weekly basis.
  • Performed integration test to check system compatibility
  • Tested the application compatibility in all versions of Netscape and IE browser using QTP.
  • Interacted with users and Developers, and Business Analyst in QA/Development meetings to meet the testing standards.
  • Participate in weekly status meeting to discuss incident and concerns
  • Performance Reliability Testing is done using Load Runner 7.0 and QTP.
  • Worked on RAD 7.5.4 as the developing environment, Subversion as version controller.
  • Triaging and resolving the errors.
  • Automating scheduling of batch jobs and error reporting.
  • Obtaining KT for the relevant form to be converted and Understanding the Technical Analysis Documents
  • Involved in Installation and configuration of Web Sphere Application Server.
  • Writing JUnit test cases for backend services.
  • Involved in studying the Current Legacy Systems, User Requirement and Creating Design.
  • Worked on INI File generator to create Data Scripts on Military Banking site to develop output XML Deposit and Loan and Product Pricing Rate files processing outbound Fidelity loan rate files.
  • Tested SOAP web services using soap UI.
  • Developed stored procedures, cursors and database Triggers and implemented Scrollable Result sets.

Environment: HP Quality Center 9.2, UNIX/LINUX, Subversion, Web Sphere 6.1, RSA, PL/SQL, SQL, .NET, Windows NT, Java/J2EE.

Confidential, Wilmington, DE

SDET Analyst

Responsibilities:

  • Functional Requirement and Business Requirement Documents through KT sessions to get a better understanding of the system.
  • Tested web applications in Agile/Scrum development processes.
  • Participated in requirement and design walkthroughs.
  • Analyzed system Requirement and developed Test Strategy, Test Plan, Test Procedure.
  • Involved in identifying Test scenarios, Test cases and execution of test script.
  • Worked on data validation by accessing SQL tables by executing complex Query.
  • Performed Database validations, data extraction, and data integrity validation by executing SQL Queries on Oracle and DB2 databases.
  • Involved completely in Software Development Test (SDET) Environment.
  • Tested the Informatica Sessions to verify their results against the test cases.
  • Involved in System, Regression and User Acceptance testing.
  • Involved in Bug filing and defect-tracking for raising issues and interacting with developers for the issues and defects reported.
  • Maintained the Issues, Status Sheet & submit Daily Status to QA Manager
  • Generated detailed test status reports, performance/capacity reports and graphical charts for higher management.
  • Attended QA Status meetings and Project meetings to better resolve the issues.
  • Create test strategies for the Informatica mapping before deploying them into production.

Environment: Java, JDBC, Servlets, HTML, Oracle 9i/10g, Windows XP/NT/2000, UML, UNIX, Quality Center 9.0, Jira.

Confidential, Middletown, NJ

Java Developer

Responsibilities:

  • Involved in the software development life cycle of Various Modules like Movements, Diagnostics, Scheduling, that includes Requirement gathering, Analysis, Coding, Testing, and Implementation.
  • Core technologies like Struts, Tiles are used in developing the Scribe Application.
  • Developed web tier by using HTML, JSP, Java Script, and CSS.
  • Implemented in MVC Architecture and developed presentation layer using AJAX, HTML, CSS, and JavaScript.
  • Identified the Lookup Dispatch, actions and Dyna action, Action form classes, based on the Struts framework, to handle the click thru between the pages.
  • Created Tile definitions, Struts-Config files and resource bundles using Struts framework.
  • Implemented Single-SignOn methodology to seamlessly login a user into Scribe Application
  • Designed the Application by using various Design Patterns like Business Delegate, Value Objects, DTO, MVC, Factory Pattern, Singleton, and DAO.
  • Used Hibernate, object/relational-mapping (ORM) solution, technique of mapping data.
  • Create Hibernate Mapping files for ASAP subsystem.
  • Involved in creating Database Tables and writing SQL Queries, Joins and Sub queries.
  • Created Stored Procedures, Triggers and Functions to access the database.
  • Wrote complex SQL queries to perform Data validations.
  • Participated in weekly status meeting to discuss incident and concerns

Environment: Java/J2EE 1.4, Hibernate, Struts, JSP, JavaScript, HTML, CSS, XML, DB2. Oracle 9i, UNIX, SQL, PL/SQL, Windows NT, Sun Solaris.

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