IT Technical Support Specialist Resume

SUMMARY

Focused individual with a background in I.T. desktop & network support with experience of ten plus years.
I have been exposed to diversity, working in secure environments while gaining a strong work ethic.
I work well as a go - between Management, different departmental clientele and IT to reach customer satisfaction while delivering optimum service.
Provide support and solutions to End Users through a ticketing system. Creating and managing user accounts in MS Active Directory and SQL Servers.
Monitoring data backup, logs. Images and encrypts hard-disk computers. Implement software and hardware peripherals and provide continuity.
Strong history with software & hardware debugging and troubleshooting. Web page administration, adding, modifying text and visual content per user and company needs.
Run software updates, anti-virus scans on hard disks and removable media to ensure security. Maintain updated knowledge of company products and writing documentation of operating procedures.
Support of data and voice network. Manage Audio and Visual systems via Polycom & Skype for Business. Remote Desktop support/VPN. Mobile device support. Wi-Fi technology support.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

IT Technical Support Specialist

Responsibilities:

Creates End user accounts in Active Directory and SQL servers, setting access controls on files, folders & shares.
Process complex requests for departmental drive access, folder restrictions, user accounts across the domain.
Provides training and assistance to users with signing on to the system, utilization of resources granted and general security awareness.
Performs routine preventive maintenance, testing, and repair on computer hardware and software problems, networking, and/or telecommunications - Installs required system updates, runs security scans on hard disks and removable disks.
Images and encrypt hard disk drives in compliance with company’s standards.
Reviews and manages client backup data & logs to ensure successful storage.
Manage off site tape rotation to secure company user data.
Installs software, personal computers, printers, and other peripherals as needed.
Supports Audio Visual & sound connections via Polycom and Skype for Business/Lync.
Assists in design of web page text and visual content, navigational links, and page layout.
Consults with users to determine technology needs and recommend solutions.
Liaise with different vendors to procure software and hardware as needed.

Confidential

Responsibilities:

Created, and managed End users in Active Directory, Exchange 2007/10, Blackberry Enterprise servers.
Ensured appropriate access levels & permissions
Administered & performed PKI deployment, installation, and troubleshooting.
Interacted with cyber intelligence analysts conducting threat analysis operations.
Monitoring security patches on workstations via SCCM, and ensuring optimum anti-virus systems.
Performed encryption of laptop hard disks, and removable drives and keeping inventory and issuance records.
Took IA training to keep abreast with security practices and measures.
SharePoint Administration and training. Created and managed Groups and Permissions for Domain users.
User data restore from backup.
Installed hardware peripherals and software products as needed.
Managed and conducted a site wide inventory project for over 2000 user & laptop computers.