SUMMARY

• Expertise in Citrix (XenApp, XenDesktop, SF, WI,..) and VMware virtual technologies
• Ability to understand and make good use of new technologies in a fast and high volume environment (100 000 users)
• Strong understanding and troubleshooting skill of HP servers
• Great in presenting and documenting new solutions and support processes, and training new technicians
• Determined to provide the most efficient task resolutions
• Proved team player to work wif various teams of different IT background and functionality.
• Excellent overall analytical, technical and troubleshooting skills

TECHNICAL SKILLS

• Citrix Xen Desktop 5.x, 7.x
• Citrix XenApp 4.x, 5, 6.x, 7.x
• VMware 4.x, 5.x
• XenServer 6.x
• Windows Server 2003, 2008, 2008R2, 2012 R2
• Active Directory
• BMC Products, NetIQ, Solarwinds, Logrhythm
• PVS 6.x, 7,x
• IIS 6, 7.x
• App - V 5.x
• SCOM, SCCM
• Comtrade MPs

PROFESSIONAL EXPERIENCE

Confidential, Las Vegas, NV

Senior Citrix Engineer

Responsibilities:

• After taking over Citrix environment from outsourcing company responsible for reviewing current state, bringing environment to healthy and compliant state.
• Reduced the number of incidents by 80%.
• Working wif consultants on designing and implementing XenDesktop & XenApp 7.6
• Writing support documents and flows.
• Managing and updating PVS Environment and images.
• Configuring SCCM, SCOM and Comtrade agents for Provisioning environment.
• Microsoft and Citrix Patching.
• Recommending and applying Citrix best practices.
• Managing Citrix policies.
• Implementing Citrix printing policies to resolve various inherited printing issues in environment.
• Opening cases and working wif Citrix, Microsoft, and Comtrade support.
• Managing Citrix environments in PCI and Corporate zones.
• Using VMware infrastructure functionality to monitor, deploy, clone, and restore systems. (vSphere, vApps, NetApp plugin...)
• Installation, configuration and testing of high availability and disaster recovery solutions.
• Working wif application teams to publish/stream new applications and modify existing applications.

Confidential, Abbott Park, IL

Citrix SME / System Administrator

Responsibilities:

• Level 3 escalation point for Citrix incidents in our XenApp and XenDesktop environment. Working directly wif vendor if resolution cannot be found in house.
• Participates in Citrix infrastructure design decision making, reviews designs against vendor and company best practices before its accepted for production and support.
• Support 3000+ Citrix published resources (applications, shared desktops and virtual desktops) in multi farm, multi datacenter environment wif fail over capabilities through managing StoreFronts, Web Interfaces, Data Controllers, DDCs, Desktop Director, EdgeSite, permissions...
• Author and share support documentation wif peers and Global Support Desk. Produce various usage and performance reports to customers.
• Part of the team that reviewed and configured PVS 7 and XenDesktop 7 infrastructure in development. Created XenApp and XenDesktop images. Going to production was postponed wif Citrix releasing XenDesktop and XenApp 7.5 version. Currently in testing.
• Working closely wif our Border team that supports Citrix Netscalers. Reviewing Virtual server configurations after implementation and during troubleshooting various access issues.
• Initiated and led a project where we reviewed Citrix infrastructure monitoring that was in place and recommended new monitoring that was missing and needed to be implemented. Continues to find improvements and new solutions after project finished.
• Support of physical and virtual server environment
• Maintain various OS for servers: Windows Server 2000, 2003 and 2008
• Troubleshoot system crash by analyzing system logs, charts and debugging dump files using Microsoft’s tools
• Support both shared and dedicated web and FTP environment (IIS management, Cold Fusion, Track IT, Serv-U).
• Fix server hardware issues by running HP diagnostic tools, checking and updating firmware, troubleshooting hardware problems, replacing server components as needed, contacting vendors such as HP for ordering parts and opening work cases
• Respond in a timely fashion to various alerts generated by monitoring tools.( HP SIM, LogRhythm, BMC Patrol, NetIQ, etc.)
• Perform VMware virtual environment support including performance review, virtual servers build, managing guests migration, HA, putting host in maintenance mode, collecting necessary VMware and hardware logs for troubleshooting. Rebuilding and configuring ESXi hosts and clusters.
• Manage file share by assigning appropriate group membership in multi forest environment, determining appropriate access to devices, creating and managing snapshots
• Support print servers support by maintaining configuration and functionality of print drivers, accessibility of host servers
• Execute Windows based server disaster recovery and rollbacks
• Set up and support of Raritan remote console environment

Confidential, Abbott Park, IL

Virtual Machine Support Analyst

Responsibilities:

• Created and supported virtual machines using an integrated system of both VMware technology & Citrix XenDesktop 4 & 5
• Worked closely wif the Infrastructure Architects and Engineers responsible for the implementation of new technologies for the Server and Desktop side; mapped out a process that allows for better diagnosis and prevention of incidents
• Managed user memberships and rights in order to comply wif security policies by using Microsoft Active Directory
• Monitored the performance of newly implemented technology and determined areas where changes are required for better overall outcome
• Created an alert system allowing anticipation and tracking of users who are unable to connect to virtual systems in real time
• Ensured that technicians are able to respond to users in a very TEMPeffective and timely manner by having accurate and centralized information regarding users and the machines in use
• Recommended and designed the best virtual solution package based on customer’s requirements.
• Provided off hours support of virtual environment by being on call 24×7 for more TEMPthan two years
• Scripted packages for migration and deployment projects in virtual environment