Network Analyst Resume Profile

SUMMARY

Experienced and knowledgeable Information Technology Professional with 20 years experience in computers seeking to contribute training and acquired skills. Work well independently or in a group setting providing all facets of computer support such as troubleshooting installations and maintenance.
Helpdesk Software Installation Upgrade
Troubleshooting Hardware Installation Repair
Asset Tracking Documentation
Microsoft VMware

EXPERIENCE

Confidential

Domain Administrator

Converted 21 branches from FAT clients to IGEL thin clients using terminal services and VMware view client.
Supported over 200 employees across 22 locations in Ohio.
Performed diagnostics and troubleshooting of system issues documented help desk tickets/resolutions and maintained equipment inventory lists.
Supported the Banks Microsoft and VMware infrastructure.
Managed users in Active Directory Exchange and Cisco phone system.
Converted 80 of the departments PC s to VM View workstations.
Updated the banks core FISERV software which included over a dozen products.
Installed and maintained all the Harland D H software products.

Confidential

Network Analyst/Quality Control Specialist

Maintain Novell 4.11 server and clients.
Applied technical expertise and strong troubleshooting skills to provide fast and effective response to system issues.
Installed and supported all windows workstations field inventory systems and office equipment.
Provide support for the Grove City office with 200 clients installing and configuring Windows NT clients and troubleshooting network issues.
Designed an Access database that could track shipping errors so that those employees could be retrained.
Provided technical support and quality assurance to the parts receiving staff so that field technicians would receive precise and quality computer parts for our customers.

Confidential

Systems Administrative Assistant/PC Technician

Employer s first CompTIA A certified technician. Contributed expertise that was critical to keeping business flowing.
Installed and configured Astea client workstations and printers.
Maintained Novell 3.12 file servers and setup clients and workstations.
Maintained phone system and installed Ethernet cable and phone lines.
Led a Macintosh upgrade project for KinderCare Learning Center.
Repaired Texas Instruments laptops and printers.
Trained new staff on laptop repair.

Confidential

Upgrade Technician

Establish strong technical skills in computer hardware and software while upgrading desktops and laptops.
Installed hardware and software upgrades for custom computer orders.
Provided tech support for the customer service staff.