Resume Help Desk/Technical Support Engineer Pittsburgh, PA - Hire IT People

OBJECTIVE:

To obtain a full - time remote position in teh field of Information Technology involving technical and software support at a tier 2 position.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential - Pittsburgh, PA

Help Desk/Technical Support Engineer

Responsibilities:

Provide Technical Software Support on rotating shifts via chat, calls, and emails
Troubleshoot modem communication problems such as delays, connection issues, and data transmission with third parties
Use SAP to record calls and TFS or Jira to provide escalation tickets
Provide software, hardware, and networking troubleshooting assistance for company web and software applications

Confidential - Pittsburgh, PA

Web Application QA Analyst Intern

Responsibilities:

Assist teh Product Owner with creating deliverables including storyboards, user scenarios, user experience workflow diagrams, personas, wireframes, and other design prototypes
Foster collaboration and present cohesive interaction; design and user experience approaches to non - design audiences
Communicate effectively conceptual ideas, design rationale and teh specifics of user-centered design processes
Create senior-level presentations with clear recommendations to clients

Systems Assistant

Confidential

Responsibilities:

Assist in software deployment, troubleshooting, and deploying staff computers
Organize inventory of computers, printers, ink, and other devices and cables
Assemble printers, zero/thin client computers, and desktop computers for deployment projects
Work with FIS customers, answering questions, setting up/ tear down workstations
Made emergency runs to locations across campus, troubleshoot issues, fix/report issues to supervisor

IT Assistant

Confidential

Responsibilities:

Maintain 20 loaner laptops dat are utilized by professors; update, troubleshoot, and follow up with professors.
Troubleshoot issues of over 50 offices on four floors