Customer Service Coordinator/ Operations Management Trainee Resume , Hayward, CA - Hire IT People

SUMMARY

8+ years’ cross - industry experience providing administrative leadership and executive support within private, corporate, and federal organizations. Experience working with distinguished entities.
Highly adept managing multiple executives’ schedules, directing fast-paced offices, developing and administering budgets, and facilitating cross-departmental collaboration.
Skilled in customer-facing roles; primary point of contact for current and prospective clients with a commitment to dutifully representing organizations and addressing all customer questions.
Proficient in Microsoft Office Suite, Adobe Photoshop, and SharePoint.

PROFESSIONAL EXPERIENCE

Confidential, Hayward, CA

Customer Service Coordinator/ Operations Management Trainee

Responsibilities:

Played an integral role in propelling shop’s VMI score from 93% to 98% in just three months; enhanced customer communications rating, customer fleet up time, and scheduling accuracy.
Proactively created spreadsheets and presentations for senior management and investor review.
Scheduled and allocated efforts of a performance-driven team of 10.

Confidential, San Jose, CA

Operator

Responsibilities:

Recognized for analyzing, discovering, and reporting a major terrorist threat to the company.
Trusted with sensitive information with respect to executives’ travel arrangements. Kept up to date on political unrest to influence travel / logistics planning.

Confidential, Fremont, CA

Supervisor

Responsibilities:

Offered full time employment after completing an internship in recognition of exceptional leadership promise and forward-thinking mind set.
Scheduled and facilitated weekly staff meetings to keep all personnel up to date on organizational policies and procedures.
Spearheaded implementation of numerous process improvement initiatives to enable store to meet or exceed established objectives.
Hand-picked out a pool of high-caliber interns to serve as a University Recruiter.

Confidential - San Jose, CA

Administrative Assistant

Responsibilities:

Provided hands-on support to understaffed units; answered 100+ calls daily, filed documentation, and answered general inquiries.
Provided executive support to the Director of the Department of Revenue and Senior Service Manager.
Led the expansive endeavor to convert the department from paper to digital archiving.
Championed the development of the new department procedure manual.
Employed transformational leadership capabilities to effectively resolve a critical space issue for a rapidly growing department; enabled organization to generate millions of dollars in new revenue.