Qualifications

• More than 12 years of experience in enterprise level infrastructure roles and various network environments with emphasis in healthcare.
• Possess strong problem solving skills that are required for troubleshooting and resolving network technical issues as well as the aptitude to excel in new and more demanding roles.
• Strong interpersonal skills necessary for client facing roles and supporting all types of end users as well as team members.
• While working as a consultant for several high profile companies I have been exposed to a variety of technologies and network management systems.
• An extensive technical skill set which includes
• EMR AMR
• HMS Cerner Epic Athena Alscripts
• Citrix hosted applications
• Cisco and Avaya Wireless network deployment configuration and support
• IBM I Access for Windows configuration and support
• SSO solutions Vergence Expresso
• Policy Server build for enterprise level security solutions
• Troubleshooting Cerner Role issues
• Active Directory management of security groups user account profiles and computer accounts.
• Windows Print servers
• Print mapping for Cerner backend clinical application
• Clinical Workflow
• Site management and reporting
• Windows 2000/XP/Vista and 7 Professional Windows 2003/2008 Server including installation configuration remediation and security.
• Active Directory administration
• SCCM reporting client configuration imaging
• MS Exchange
• Microsoft Office 2000/2003/2007/2010
• Lotus Notes
• Internet Explorer Mozilla Firefox
• Data backup and file recovery
• Symantec McAfee Trend Micro
• Spyware/Malware detection and removal
• Dell Compaq HP and IBM Desktops and Portables Configuration Activation and Repair
• Hewlett-Packard Lexmark Xerox Konica and Dell network printer support
• PC system building customized installation and upgrades Remote access VPNs
• Wireless network configuration and troubleshooting
• Blackberry
• VOIP
• Nortel

Professional experience

Confidential

Infrastructure Engineer III

• Joined the Tier II infrastructure deployment team to assist in the successful planning deployment and support of all infrastructure team owned hardware software and user training for CHS Cerner conversions.
• Worked with local IT at each facility to tailor workstation images to the unique software and operational needs of a given site.
• Maintained consistent working contact with CHS project managers to stay within the planned course of work or to alter the course when needed to continue forward progress.
• Excelled in my given role to take on the formidable task of creating and managing CHS owned Cerner components leading to successful conversions.
• Developed an accurate process for simultaneously building all elements of system specific printing to include HMS/AS400 AD printer security groups Network print servers Cerner backend and label printing
• Consistently called on by CHS management as the subject matter expert for Cerner go lives and as a result was a frequently requested presence and attended more than half of the 2014 Cerner go lives.
• Recognized by Cerner colleagues as the go to person for bridging gaps in current processes.
• Coordinated meetings between CHS infrastructure director/manager and Cerner Corps leadership to develop process control that resulted in greater continuity and improvements in the overall process.
• Highly communicative with all CHS teams server networking IDM Security HMS SCCM etc. to ensure that boundaries were overcome and goals were met.
• Part of a small group within the team trusted by management to go into a problem site making sure timelines/goals were met or exceeded.
• Was a recognized leader by my peers who looked to me for direction and problem resolution.

Confidential

EHR Analyst

• Responsible for all print services mapping during the adoption of Epic EHR solution by UAMS
• Tasked with contacting screening and leading contract resources to support Epic implementation go-live and post go-live support of infrastructure specific concerns.
• Liaison between local hospital IT and Epic Analyst to bridge gaps in set processes.
• Daily reporting to local IT Epic team and Oleen on project progress and resolution.

Confidential

Systems Engineer

• Performed site assessments for hospitals and clinics to determine hardware and software needs understand the workflow and be able to provide an uninterrupted transition to EMR systems.
• Created cost estimates for conversions for hospital and clinical staff approval.
• Acted as the primary source of information to practice managers and physicians to address any concerns unique to their environments and the transitions to EMR and AMR systems.
• Provided support during the go live phase for each site.
• Delegated project work and escalated problems as needed.
• Created images and deployed PC and mobile devices throughout the hospitals and clinics.
• Managed workstations Using Active Directory and SMS
• Attended weekly team meetings to discuss issues and action items with the project.
• Acted as corporate IT department s primary liaison to local IT director practice managers physicians and upper level hospital staff.
• Managed group policies associated with new hardware and software being deployed.
• Other duties as assigned.

Confidential

Systems Administrator

• Soul provider of Systems Administration for client ABB manufacturing facility
• Supported Desktop upgrade form XP to Windows 7.
• Troubleshooting of network connectivity issues proprietary and vendor supplied software server and desktop functionality configuration and break/fix issues.
• Upgraded of Wireless infrastructure for the entire site configuration and installation of Cisco WAPs
• Single point of contact for users to include Engineering Executive level administrative and production staff.

Confidential

Systems Engineer

• Part of a team tasked with the implementation and conversion of network hardware and hospital management systems for CHS owned hospitals and clinics.
• Performed site assessments for hospitals and clinics to determine hardware and software needs understand the workflow and be able to provide an uninterrupted transition to EMR systems.
• Created cost estimates for conversions for hospital and clinical staff approval.
• Acted as the primary source of information to practice managers and physicians to address any concerns unique to their environments and the transitions to EMR and AMR systems.
• Provided support during the go live phase for each site.
• Delegated project work and escalated problems as needed.
• Created images and deployed PC and mobile devices throughout the hospitals and clinics.
• Managed workstations Using Active Directory and SMS
• Attended weekly team meetings to discuss issues and action items with the project.
• Acted as corporate IT department s primary liaison to local IT director practice managers physicians and upper level hospital staff.
• Managed group policies associated with new hardware and software being deployed.
• Other duties as assigned.

Confidential

Project assignment with Toyota corporate IT to implement and deploy Trend Micro s Data Armor full disk encryption to clients at all Toyota manufacturing facilities in the U.S. and Mexico. Responsibilities include build out of Policy servers policy creation troubleshooting deployment issues documentation training and post deployment support.

Confidential

Network Administrator

• Administration of all site servers workstations system accounts and security through active directory.
• Managed several Windows 2003 and 2008 servers virtual and physical
• Built and deployed new virtual servers utilizing Vsphere 3.5.
• Performed troubleshooting of Nortel phone system mix of analog digital and IP
• Responsible for interacting with vendors for acquisitions of new hardware and software for two sites.
• Acted as a liaison to the Network Engineer for setup of new network hardware and for planning additional needs as related to network topology.
• Involved in corporate projects to include encryption of all laptop HDDs patch management site inventories server remediation users share remediation etc...
• Worked with internal and external audit teams to bring site into compliance with corporate IT security standards.
• Provided operational support i.e. software patches backups etc. for all site servers and workstations as directed by corporate standards.
• Creation of workstation images and software packages utilizing LANDesk.
• Support of all site business applications and industry specific programs.
• Resolved open trouble tickets dispatched from Call Center or internal problem management systems.
• Created and maintained appropriate documentation.
• Maintained accurate inventories of hardware and software assets.
• Performed other related tasks as required.

Confidential

Technology Specialist

Worked as an Independent contractor for companies such as Best Buy and Arkansas Youth home on projects such as hardware refreshes configuration and deployment of wireless network hardware and desktop imaging

Confidential

Sr. Micro Analyst

• Performed Sr. level desktop support for all hardware operating systems software and networking connectivity and Windows server issues both desk-side and remotely using remote tools including SCCM and DameWare.
• Administration of Windows 2003 and 2008 servers.
• Deployed and managed software package deployment using SCCM and CA UniCenter.
• Worked on special project with network engineering team to expand the enterprise Wireless network to several physical sites installing and configurations of wireless access points assessing wireless zones troubleshooting and resolving of network related issues.
• Troubleshooting of Exchange related issues.
• Managed user computer and group accounts and policies in Active Directory.
• Responsible for managing network and local printers throughout the enterprise
• Setup and troubleshooting of document imaging system.
• Supported Unix and mainframe emulators i.e. Reflections for IBM and Reflections for HP.
• Configured and supported SQL and Oracle data base connections on Windows workstations.
• Involved in workstation security utilizing Bit-locker utility in Vista 7.
• Troubleshooting of Windows 2000 XP Vista and 7 to include imaging installation configuration and break fix issues
• Software package installation troubleshooting and support.
• Client/ server connectivity issues in a large scale network environment.
• Acted as liaison between customer base and vendors when needed to resolve software licensing issues.
• Microsoft Office 2000/2003/2007 including Outlook
• Internet Explorer Mozilla Firefox problem resolution
• Data backup and file recovery utilizing Iron Mountain Connected
• Spyware/Malware detection and removal
• Microsoft Office 2003 2007 and 2010 troubleshooting and configuration.
• Assisted users with issues connecting remotely through Citrix secure portal
• Troubleshooting of in house web sites and collaboration with web teams to resolve problems including Java version compatibility.

Confidential

Network Technician

• Supported over 400 local and remote users with hardware/software issues including remote access network connectivity and user education.
• Responsible for resolving level two trouble tickets for national field sales force as well as building out laptops images to spec for all new field users.
• Managed AD user accounts permissions to shared resources and assignment to group memberships as needed.
• Setup and maintained all network printers scanners and RF equipment.
• Installed network hardware performed cable management and troubleshooting of related issues.
• Created enterprise workstation images for departmental deployments.
• Worked closely with other infrastructure team members on various network solutions and projects as well as assisting developer types in supporting proprietary applications.
• Played a key role in migrating Windows 2000 environment to XP.
• Supported remote users with VPN connectivity issues.

Confidential

Desktop Engineer

• Conducted site surveys prior to migrating several of Wal-Mart s distribution centers from Windows 2000 to Windows XP.
• Managed inventory of existing and replacement hardware.
• Performed hardware upgrades on hundreds of workstations and deployed new workstations as necessary.
• Worked with Wal-Mart IS personnel to determine processes for a smooth migration.
• Used Altiris technologies to capture user data and insure that all data was pushed out to the new hardware.
• Performed various other duties as needed including post deployment support to users.

Confidential

Server Admin

• Pepsi Americas Inc. AD migration project
• Deployed new server hardware to 17 Pepsi Americas sites.
• Worked with site contacts to organize the migration process without interrupting employee workflow.
• Removed NDS client and prepared each workstation for connection to new server.
• Supported end users with post migration issues.

Confidential

Network Technician

• Installation and configuration of desktop hardware and software to meet organization needs
• . Supported a wide array of applications related to the healthcare industry.
• Deployed and maintained peripheral hardware including printers scanners copiers etc.
• Involved in a helpdesk rotation that supported 2000 end users.
• Troubleshooting of network connectivity issues.
• Administered computer and user accounts in a mixed network of Novell and Windows 2000 servers.
• Performed other duties as required

Confidential

Helpdesk Analyst 1

• Provided technical support to internal Boeing employees on desktop server and mainframe issues.
• Administered computer accounts in a windows 2000 environment.
• Handled user authentication issues on multiple platforms.
• Performed troubleshooting for connectivity issues in a multi-domain network.
• Supported Microsoft Windows and Office products as well as Boeing proprietary applications using Boeing s Knowledge base and technical skills.

Confidential

Support Analyst Contract

• Provided tier 1 technical support for a variety of Microsoft products through technical skills and information gathering.
• Resolved customer issues via phone email and live chat sessions.
• Escalated support cases to specialized support teams as needed.
• Worked with team members to refine support procedures.
• Involved in special project team for virus support in response to large-scale virus attacks.
• Worked with premier customers during business down situations.