Summary of Qualifications

• 15 years experience installing configuring administering and troubleshooting of Windows Server 2000 Windows 8 7 Vista OpenVMS/VAX and 2 years installing Linux and Solaris operating systems.
• 20 years experience providing help desk desks side and remote support for COTS Commercial off the shelf and proprietary applications to clients.
• 15 years building refreshing configuring administering and repairing HP Dell IBM Toshiba and Alpha servers Workstations Desktops Laptops and thin clients.
• 10 years experience create deploy and re - image operating systems and packages using SCCM 2007/2012 MDT OSD USMT Altiris Deployment/Asset Management BMC Remedy Asset Management and Symantec Ghost.
• 10 years in internetworking. Including multiple protocols network design and implementation TCP/IP DHCP DNS WINS IPCONFIG ARP VPN RDP Cisco/Avaya/Plantronics VoIP phone. Cisco AnyConnect VPN.
• 10 years experience with ticketing systems including Peregrine Remedy BMC FootPrint HP SMS HEAT and Track-It.

Technical Qualifications

• Certifications A Essential A IT Technician A Remote Support Technician Dell s DCSE Certification Confidential HP0-H08 Certification
• Operating Systems Windows Server 2008 R2 64/32 bit /32 bit 2000 7 8 Vista XP NT OpenVMS/VAX.
• Network OSI Network model TCP/IP Suite DHCP DNS WINS ARP Wi-Fi 802.11b/g/n RDP VPN FTP DSL/Cable modems DECnet. IP Monitor Active Port and IP Scanner. Dameware RDP Network Device Monitor Bandwidth Monitor and NetFlow Analyzer
• Hardware HP/Dell/Compaq/IBM/Lenovo/Toshiba Servers/Workstations/Desktops/Notebooks iPads iPhones/Android/Blackberry s HP/Canon Printers and Plotters Falcon/Symbol RF Scanners Installation of Motherboards CPUs Power Supplies Memory 66/100 Punch down terminals.
• Software Applications SCCM MDT OSD USMT WAIK PXE Altiris Deployment Console 6.9/Asset Management Symantec Ghost Netbackup Acronis True Image Backup Restore Office 2010/2007/2003 Visio Project Outlook/OWA Oracle VirtualBox VMware vSphere vCenter Citrix XenServer/XenApp/XenDesktop Lotus Notes Google Mail Autodesk AutoCAD SharePoint PowerShell HP Smart Start asnd System Insight Hyperion Adobe Photoshop Acrobat/Distiller 6.0 - 9.0.
• Security Applications Symantec Anti-virus Sophos Endpoint Security McAfee Anti-virus Enterprise Edition Trend Micro Enterprise RootKit removal.

Professional Experience

Confidential

Network Quality Assurance Specialist/System Administrator

• Responsible for testing verifying and troubleshooting network connectivity in a Cisco environment for the Torrance Unified School District.
• Responsible for configuring and troubleshoot TCP/IP issues VLANs Access Points DHCP DNS Ricoh 6001/5001/4001/907 EX and HP network printers.
• Responsible for setting up MACs PCs IPad IPhones and of smartphone for wired and wireless network access and printing.
• Creating documentation of network configuration layout and asset management tracking.
• Providing help desk and desk side support to over 4500 end users.

Confidential

Windows 7 Migration Specialist

• Responsible for testing verifying and deploying Windows 7 for a global company. Capturing and restoring user s data to/from NAS storage systems.
• Reviewing capture logs to ensure that all user data has been captured for an international company.
• Administrating Active Directory group policies and Registry settings as required for the end user.
• Responsible for the install configuring verifying network connectivity of applications such as DDP Dell Data Protection and Encryption Sophos Endpoint Security and eVault applications and services.
• Responsible for unit repairs including replacement of hard drives SATA and SSD laptop keyboards memory motherboards flashing BIOS LCDs and backlights and entire system chassis.
• Performing Quality Assurance installation checks of all hardware software OS configurations.
• Installed and configured VPN such as Cisco AnyConnect VPN.

Confidential

POS Engineer/System Administrator Contractor

• Testing and configuring new POS application device drivers and necessary software to operate on different computer hardware in the core deployment image.
• Responsible for testing verifying and deploying OS updates in live systems or injecting the updates into the core images
• Researched troubleshooted and documented work arounds for application and hardware compatibility issues.
• Remote into off site locations to perform OS image deployments and verification that OS POS upgrade and data migration were successful. If issues were discovered make the decision to roll the entire store to previous version so as to not impact stores operations.
• Work closely with on-site technicians to resolve system and network issues.
• Provided level 1 and 2 helpdesk support to remote end users across the country in the use of the new applications.
• Troubleshooted POS OS peripherals such as VeriFone card readers RF scanners and network connectivity issues.

Confidential

System Administrator/Network Administrator Contractor

• Responsible for the creation and deployment of Windows 7 core OS WIM images utilizing Windows PE Windows AIK.
• Responsible resolving network connectivity issues for corporate and Non-profit large enterprise environments.
• Created updated tested and deployed application packages patch updates and driver updates.
• Configured wireless networks access point wireless printers and scanners.
• Provided instruction to users in the use of hardware and software.
• Configured routers to allow/block access to websites.
• Configured wireless connectivity for map drives printers and scanners.
• Responsible for network security virus and malware infections from workstations and laptop.

Confidential

Information Technology Specialist

• Oversee and maintain networking and connectivity to the company s information system.
• Planning and Implementing of all hardware and software including servers routers switches operating systems email applications and network security.
• Provide administration and system for SQL databases.
• Perform migration of user s data using SCCM USMT and Windows Easy Transfer.
• Responsible for asset management procurement and end of lifecycle.
• Initial point of contact for vendor support calls coordinating repairs and replacements.
• Technical support for hardware and local applications issues e.g. HP Dell Servers/Workstations/Laptops printers smartphones setting up and maintaining Polycom and Radvision video conferencing equipment.
• Experience in creating and maintaining documentation for all standard Technical Support policies procedures and practices.

Confidential

SCCM/Network Administrator Contractor

• Perform a variety of complex technical functions related to network administration in a large enterprise environment.
• Responsible for the creation and deployment of Windows 2008 R2 Windows 7 OS WIM images and application packages to 1500 node Servers Workstations and notebooks using SCCM 2012.
• Responsible for monthly windows update testing and deployment to Servers workstation and notebooks.
• Responsible for creating and editing queries tables and reports using SQL.
• Provide local area network and email support to users. Troubleshoot and resolve system and network problems and provide technical assistance.
• Monitor the status of critical services review LTO/DLT tape backup servers indexes and log.
• Coordinate various information systems projects including planning and overseeing system migrations.
• Responsible for the creation and maintenance of system s technical documentation for staff.
• Responsible for the maintaining disaster recovery materials.
• Coordinate the development and generation of system reports work plans and making changes to networks based on report requirements as need via SQL.
• Joined/removed servers/workstations/laptop to the domain via Active Directory.
• Installed and configured hardware software including operating systems.
• Provided advice to and worked closely with the help desk staff to resolve user and network issues.
• Was responsible for overseeing the addition deletion and changing of user accounts in Active Directory.
• Researched information and test new technologies including system products operating systems hardware and software to make recommendations.
• Configured networks including the installation of drivers network communication protocols and network devices.
• Participated in meetings with different departmental representatives to consult on projects and provided technical support.

Confidential

Level 3 Engineer Help Desk Technician Contractor

• Provided next level expertise for computer systems software hardware and equipment printers/plotters/scanners .
• Performed SCCM 2007 MDT and OSD upgrade of 500 nodes from Windows XP to Windows 7 Enterprise.
• Responsible for local coordination installation and on-going support for Windows 2000/XP/7 desktops laptops break fix and printers network cabling wireless Wi-Fi configuring VPNs access points.
• Responsible for the configuration monitoring and maintenance of NEC PBX system including call distribution voicemail integration battery backup replacement and disposal.
• Installed new/rebuild servers workstations and laptops Dell and Toshiba . Configured hardware peripherals services settings directories storage etc. in accordance with standards and project/operational requirements.
• Responsible for asset management of software license purchases and compliance hardware purchases and service support renewals and tracking in BMC Remedy.
• Installed configured and maintained Audio/Video A/V equipment HP/Epson/Hitachi Projectors Polycom and Radvision video conferencing equipment including web meetings and configuration and troubleshooting mobile devices iOS Apple Android BlackBerry .
• Functioned as a liaison between the TABC plant personnel and North American IS staff including Executive personnel.
• Worked closely with in-house application developers to design install configure and test web based applications and SAP databases to monitor incinerators stamping presses order and shipping processing Equitrac APC UPS Power Management systems and VACO forklift monitoring.
• Installed programmed and troubleshooted Symbol and Falcon RF scanners and software.
• Worked with vendor support contacts to resolve technical problems with server/desktop/laptops HP/Canon/Zebra printers and plotters and network equipment and software applications.
• Performed daily system monitoring verified the integrity and availability of all hardware server resources systems and key processes reviewed system and application logs and verified completion of scheduled jobs such as backups.
• Applied OS patches and upgrades on a regular basis utilizing administrative tools and utilities.
• Responsible for maintaining standard images provided by the Corporate Support office on user laptops desktops and peripheral devices which may include PDA s Blackberry/iPhones and other handheld devices.
• Performed daily backup and file s restores operations via Symanatec Netbackup ensuring all required system files and system data are successfully backed up to the appropriate media recovery tapes or disks and media is recycled and sent to Iron Mountain offsite storage.

Confidential

SCCM Engineer Help Desk Technician Contractor

• Built configured and deployed over 250 Dell Workstations and Laptops in a Windows 7 Enterprise environment for a large law firm.
• Responsible for upgrading hardware in workstations and laptops and performing Quality Control.
• Captured user profiles and data utilizing SCCM 2012 OSD and USMT.
• Responsible for the tracking distribution and collection of hardware assets and software licenses.
• Perform system administration for user accounts permissions and group policies utilizing Active Directory.
• Perform and validated test packages for Microsoft Workstations operating systems.
• Monitor production deployment process with system engineers from other network facilities. Provide rollout status/update reporting as required.
• Diagnose and resolved operational problems with upgrade deployments.
• Instruct users with using Windows 7 Office 2010 SharePoint Citrix VPM Summations Sanctions ITrax and Aderant Expert 7.5 and COTS.
• Performed manual data migration using USMT savestate data files when restore process failed.
• Responsible for preparing documentation and daily migration reports using SQL to extract the data.

Confidential

NOC Data Center Support Analyst Senior Engineer Field Operator Contractor

• Provide swing shift field operations support to LAX Airport s Terminal Operations Center and NOC to Alaska Airlines Confidential Delta Airlines Frontier Airlines United Airlines and Great Lakes Airlines.
• Responsible for monitoring TOC/NOC status utilizing multiple network monitoring software.
• Provide support to multiple applications used in the day to day operations of multiple airlines these includes Airport Connect CUPPS Airport Connect Kiosk Airport Management System Systems Flight Information Display Systems Cisco IP Telephony Maestro LDCS and Airport Hub.
• Ensure the correct functioning and maintenance of all internal and external IT equipment and services.
• When required act as the customer spokesmen and co-ordinate the scheduling of the onsite intervention with Customer s internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
• Manage the replacement of faulty equipment through the use of spares.
• Carry out site surveys for new customer premises for preparation for new product and services installation.
• Ensure that all staff utilizing the appropriate tools and equipment to perform the installation intervention and repairs.
• Reporting and escalating all observed problems to proper operational escalation points.
• Carry out preventive maintenance of equipment in accordance with agreed schedules and to specifications.
• Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams.
• To ensure the field services team adheres to the highest working standards for all interventions and repair targets by providing guidance support and direct management.
• Manage the first line responsibility and budgets for the local maintenance facility field operations service provided and escalations in the absence of the Lead Engineer.
• Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
• Manage local suppliers in the provision of services for the Field Operations center and report on services provided to management.
• Support the junior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer.

Confidential

SCCM Implementation Engineer Help Desk Technician Contractor

• Responsible for the design and implementation of Microsoft SCCM 2007.
• Performed SCCM 2007 upgrade from Windows XP to Windows 7 Enterprise in a nationwide transport company.
• Performed system administration for user accounts permissions and group policies utilizing Active Directory.
• Responsible for creating packages programs advertisements and distribution points.
• Integrated packages and software deployments into SCCM distributions.
• Utilized TCP/IP tools DHCP DNS WINS VPN IPSec NSLOOKUP etc.
• Provide technical assistance to end users including use and instruction of new equipment.
• Handled and resolved between 50 to 75 help desk calls per day either in person by phone or email
• Diagnosed and resolved operational problems with device driver issues.
• Instructed users with using Windows 7 Office 2010.
• Responsible for preparing documentation and migration reports creating queries and reports via SQL.

Confidential

Help Desk Technician Contractor

• Provided help desk support in a governmental call center supporting users and Internet users with system network and application issues.
• Handled approximately 30 to 40 support calls per day in which 80 were resolved on the first call. Entered incidents into Remedy Ticketing system.
• Responsible for assisting and resolving hardware network and application
• Joined/removed nodes to domain. Resetting user passwords unlocked accounts and mapped drives/printers in active directory.
• Utilized HP OpenView to monitor network conditions and Cisco Call Management System.
• Documented incidents steps utilized to troubleshoot issue and preventative action taken to avoid issue in the future.

Confidential

Help Desk Technician Contractor

• Provided Data/Call Center help desk support and desk side support for over 1000 staff members and students via phone email and onsite. Handled approximately 25 to 30 calls per day.
• Provided support Windows Server 2003/2008 Windows XP and 7 and MAC books in an enterprise environment.
• Created assigned and update trouble tickets in Numara FootPrint help desk and customer support system.
• Document solutions to Sever/Workstation/notebooks network network printers and application issues and other collaborative projects via Atlassian Confluence Document management system to generate wiki web pages.

Experience with compliance frameworks such as SOX Customer Privacy PCI HIPAA.

Confidential

Lead System Engineer/POS Technician Contractor

• Provide in-field and help desk support to 3 remote crews and location via phone email and onsite. This includes traveling to site to resolve issues when escalated.
• Performed imaging configuration validation and deployment for over 450 node NCR Dynakey POS systems including HP 5800 POS/Dell servers and workstations Cisco 2960 switches printers cash drawers MSRs NCR scanners/scales micro readers UPS and WPS
• Monitor and maintain HP/Dell server desktops and network devices in a NOC for remote location across the U.S.
• Perform installation of Windows Server 2003 and Windows XP OS BackOffice Time clock and additional hardware.
• Installing configuring and troubleshooting back office servers and software this includes the installation of memory hard drives and software.
• Prepared and staged hardware for shipping to multiple work sites. Ensured that all necessary hardware was accounted on shipping pallets.

Confidential

SCCM Administrator/Network Engineer Contractor

• Built configured and deployed over 1500 node HP/IBM/Lenovo/Dell Workstations Desktops Laptops and CAD Stations for a worldwide organization.
• Performed remote SCCM 2007 upgrade from Windows XP to Windows 7 Enterprise.
• Deployed Windows 7 OS 32/64 bit applications and patch updates.
• Captured user profiles and data utilizing SMS/SCCM 2007 OSD MDT USMT Windows Easy Transfer to migrate from one system to another.
• Performed system administration for user accounts permissions and group policies utilizing Active Directory.
• Integrated packages and software deployments into SCCM distributions.
• Performed and validated test packages for Microsoft Workstations operating systems. Monitor production deployment process with system engineers from other network facilities. Provide rollout status/update reporting as required.
• Utilized TCP/IP tools to configure DHCP DNS WINS VPN IPSec NSLOOKUP etc.
• Provide technical assistance to end users including use and instruction of new equipment.
• Handled and resolved between 20 to 25 help desk calls per day either in person by phone or email
• Diagnosed and resolved operational problems with device driver issues.
• Instructed users with using Windows 7 Office 2010 Adobe CS 5 suite and other applications
• Performed manual data migration using SCCM 2007 USMT savestate data files including Outlook 2010 PST files when restore process failed.
• Responsible for preparing documentation and daily migration reports.

Confidential

POS/Network/Cabling Technician Independent Contractor

• Functioned as an Independent POS technician travel to customer s place of business to install upgrade and de-install POS systems.
• Installed NEC IBM NCR Micros and Fujitsu POS systems including the POS systems servers Cisco switches Call Manager and UPS.
• Stringed of network CAT-5 cabling infrastructure 66/100 block punch down from Phone Company s demarcation to network patch panel. Installed and configured backup dial-in modems.
• Configured installed and troubleshoot back office servers and software this includes the installation of memory hard drives and software. Performed OS upgrades hardware and applications.

Confidential

System/Network/PC Support Technician Contractor

• Provided support for installation configuration migration refresh and upgrading of operating systems and applications.
• Provided help desk support to client to resolve application hardware and network issues quickly.
• Traveled to multiple clients offices to install troubleshoot HP/Dell/Toshiba servers/desktops/notebooks network hardware Symantec/McAfee Enterprise Anti-Virus and UPS power panels.
• Install and configure Windows Server 2008/2003/7/XP Pro Unix/Linux HP ML 380 G6 Servers Sonic WALL devices.
• Domains Active Directory GPOs network/print servers network hard drive mapping and RSA configuration.
• Install/Deployed configured upgraded and migrated proprietary and packages software including MS Windows server 2003/2008 R2 MS Office 2003/2007/2010 MS Exchange Lotus Notes 6.5 for multiple law firms.
• Troubleshoots software and hardware failures and identifies network problems when related to servers/desktop computers/notebooks.

Confidential

Technical Support/Team Lead Contractor

• Provided technical leadership to a crew of 13 technicians in the conversion of 50 bank branches network infrastructure.
• Installed rack/stack and configured of HP Proliant DL 380 Servers G5 Cisco 2800/2900 Series routers UPS Uplogix Envoy and Cisco 7600 VoIP/IPT phone system in a banking environment.
• Performed quality assurance testing of integrated network equipment and system configuration.
• Provided quality assurance testing of network migration and software applications configuration.
• Responsible for the logistics of assets to installation location.
• Installed configured troubleshoot and trained of Cisco VoIP/IPT phone systems Call Manager.
• Provided help desk support to 500 clients in Windows XP Office 2010 features SharePoint Outlook Web connect VoIP phone functions assisted end clients with user id s and password resets network access.
• Hardware installation and troubleshoot of videoconferencing and security DVR systems.
• Configured ATM cash machines via IP or serial networks and worked closely with Diebold vendor to resolve issues.

Confidential

Deployment Specialist/System Administrator/Asset Management Analyst Contractor

• Configured and deployed 900 nodes HP DL380/360 G5 Servers in 8 data centers across the country.
• Built an Asset Management system to track procurement inventory deployment logistics and lifecycle in a nationwide enterprise datacenter environment.
• Responsible for the management and logistic of assets corresponding with vendors for quotes hardware purchases and to resolve issues.
• Utilized Altiris Deployment Console to perform remote operating systems installation of Windows 2003/2008 and Linux schedule script runs and push out patch updates and management of asset lifecycles.
• Performed Server configuration and troubleshooting in a NOC environment of HP servers iLO integrated Lights-Out SIM SmartStart and network settings DNS DHCP WINS VPN RDP and subnet mask for unattended Windows and Linux OS installation application install and firmware updates.
• Responsible for creating maintaining and updating Altiris scripts and automated jobs.
• Provided help desk support to remote office location and clients.
• Imaged operating systems and applications servers Active Directory and policy configuration. Utilized scripts for additional server configuration.
• Experience with compliance frameworks such as SOX Customer Privacy PCI HIPAA
• Performed quality assures testing on all servers prior to shipping and remotely once server reaches final destination.
• Replaced motherboards multi-core CPUs memory modules Cache memory batteries for RAID controllers system back panels and power supplies. Cat-5 and fiber testing and troubleshooting.
• Performed printer migration and driver updates for over 5 000 printers throughout the country.

Confidential

Systems/Network Technician/Helpdesk Support Analyst/POS Tech Contractor

Installed configured and troubleshoot network hardware Cisco routers and switches VoIP phones Call Manager backup modems and Point-of-sales POS network cash registers.

Planned network infrastructure and security in a Windows Network Environment and backup roll over connectivity.

• Upgraded and patched Windows 2000 XP 2003 Vista Linux and Novell operating systems and applications.
• Installation and maintenance of UPS power distribution and backup units for vital hardware.
• Responsible that all network conversions are performed with minimal service interruption to store operations.

Confidential

Windows System Deployment Specialist/Lead Quality Assurance Contractor

• Team ITIL lead for the testing imaging and deployment of over 2500 PCs with Windows Vista Enterprise operating system and MS Office 2007 in a large governmental agency.
• Tested 450 legacy and proprietary software function under Microsoft Vista OS.
• Created and re-imaged Servers Desktops and Laptops using Symantec Ghost.
• Installed and configured software under virtual OS to create testing environments for software deployment.
• Tested all legacy peripherals and drivers scanner Blackberries etc function under Enterprise OS.
• Responsible for creating possible work around for incompatible software and unsigned peripheral drivers.

Confidential

System Administrator/Network Engineer/PC Support Technician

• Administrated Windows environment including Windows 2000/ 2003/ XP and Office 2000 and Lotus Notes 6.05.
• Provided helpdesk support to clients via phone email and desk side.
• Provided Break/Fix support for servers computers notebooks printers video recording and dubbing machines.
• Installed and configured all the necessary hardware software for computers and networks.
• Responsible for installing configuring and maintaining audio/video teleconferencing systems Nortel PBX systems and daily tape backup.

Confidential

Server Engineer Contractor

• Racked/Stacked and configured HP/Compaq Proliant DL380/DL360 servers in multiple Data Center locations.
• Responsible for adding swapping hard drives memory to servers.
• Monitored the status of servers performance including OS quotas and access in a NOC environment.
• Identified defective hardware and replaced necessary components.
• Ensured that all upgrades and patches were preformed without causing disruptions to daily operations.
• Imaged PCs for upgrade of Windows 2000 to Windows XP deployment and roll out for 25 branches.
• Administrated Windows environment including 98 NT 2000 XP and Office 2000.
• Managed client accounts policies and other containers using active directory.

Confidential

Helpdesk Support Analyst Contractor

• Installed configured and maintained PCs servers workstations laptops Blackberry s PDAs and peripherals.
• Provided helpdesk support to clients for application hardware and network issues.
• Managed user accounts in Windows XP using Active Directory and email accounts for Lotus Notes 6.5.
• Installed Microsoft updates and patches anti-virus protection desktop security.
• Instructed clients in the use of Blackberry s PDAs network scanners and RAS tokens.

Confidential

System Administrator/Network Technician/Helpdesk Support

• Administered and managed a multi-operating system protocol and database environments for a nationwide import/export/logistics company with 13 branches across the country.
• Installed and administrated operating systems including Windows 9x XP NT 2000 and 2003 OpenVMS and Novell.
• Setup and maintained user accounts groups policies and access levels to network resources using Active Directory.
• Administered a multi-operating system protocol and database environments for a nationwide logistics company.
• Provide helpdesk and remote support for network communication application and hardware issues on a 24/7 basis.
• Designed installed configured and supported a LAN-LAN and LAN-WAN network infrastructure.
• Installed all necessary patches and updates to ensure that operating systems and applications were up to date.
• Responsible for negotiating contracts and pricing with vendors for assets including hardware and software licensing and service contracts.
• Developed procedures for data backup and recovery. Performed daily weekly and monthly system tape backups.
• Performed data mining for statistical analysts using such applications as SQL Softshare and Connx.