AD Migration Desktop/Helpdesk Support Resume

SUMMARY

A detail - oriented, organized, and self-motivated IT technician with an accomplished professional work history. Leadership experience and able to manage and train individuals in fast paced diverse environments. An adaptable and effective problem-solver with an excellent work ethic. A reliable individual who strives for the best in team building and meeting company expectations. Able to install, troubleshoot, and support operating systems and software applications.

TECHNICAL SKILLS

DHCP and DNS Server; Group Policy management fundamentals; Configure LAN/WLAN/WAN/PAN network routers and printers through secure WEP, WPA, and SSID; configuration, and troubleshooting; Install workgroups and provide remote desktop assistance; VPN, NAT and VLAN configuration; and Subnetting; virtual private network; network printer installation; mapping network drives; Network printer mapping; Ethernet cabling.
Windows 10, 8, 7, Vista, and XP; OSX; Android OS; iOS; MS Office; Google Apps; VMware Workstation; Active Directory and Adobe Photoshop. Data encryption, backups, recovery, cleanups, and images; Mobile device troubleshooting; Network printer troubleshooting.
Installing and configure Motherboards, SATA/eSATA/PATA/SSD, FireWire, CD/DVD-ROM drives, Power Supplies, Heat Sink Fans, Expansion Cards such as Graphic Cards, Modem, Network Interface Cards, Sound Cards, and Printers; Boot Disks; Partitioning and Formatting Hard Drives; Peripherals; Network Switches; Routers, WAP, and Wireless Range Extender; Android Phones; Tablets; and Networking CAT 5e cabling and crimping.
Operating system installation, Windows Update, system restore, disk clean up, disk defragmenter, installation of anti-virus and anti-spy-ware software, firewall, files transfer settings, and configuring computers for new users, creating production images, removing viruses, Trojan, spyware, andmalware infections.

PROFESSIONAL EXPERIENCE

Confidential

AD Migration Desktop/Helpdesk Support

Responsibilities:

Manage use accounts via Active Directory Users and Computers MMC.
Assist user with shared calendar issues post migration.
Utilize MDT to image desktops and laptops.
Ensure that migrated user’ Confidential AD accounts are mapped to their correct mailbox via Exchange Admin Console.
Updated migrated users to their new home drive and department drive location.
Escalation of tickets when issue is out of scope to appropriate team.
Provided technical support for email issues on mobile devices via AirWatch.
Utilize LogMeInRescue to provide remote support.
Onsite support was provided for all migrated sites.
Tracked and managed all service requests via ServiceNow.

Confidential

Migration Desktop Technician

Responsibilities:

Imaged a pool of 600 desktops and laptops via PXE/WDS.
Unbox and setup new equipment for targeted users.
Provided relocation of existing servers from old data center to new data center.
As a post action for each deployed workstation, manually mapped each user to their application access based on their department and role.
Migrated user data from Windows 7 to Windows 10 using Laplink. Each user profile was stored locally on an external drive.
Provide first day in-service for targeted users from previous day to ensure that transition from either OS and/or equipment were smooth.

Confidential

Migration Desktop Technician

Responsibilities:

Provided physical move to relocate computer equipment from one floor to another floor.
For aesthetic purposes, provided cable management to ensure cleanliness of equipment deployment.
After deployment, each computer undergoes a vigorous checklist to make sure that all functionalities are working normally.