Technical Summary

Hardware

Compaq/HP Proliant Servers DL360/DL380/DL580 HP DL380 Packaged Cluster with MSA1000 Storage Hubs Dell PowerEdge Series Servers server Cabling PS2/serial and Cat 5 KVM Compaq/HP Server Racks Blackberry Devices

Software

Windows Server NT 4.0/2000/2003/2008/2012 Windows XP Professional/Windows 7/Windows 8 Active Directory Group Policy Exchange 2010/2003/2000 Power Shell McAfee Antivirus 80i CA eTrust Antivirus Blackberry Enterprise Server Patchlink Server Quest Software Migration Suite for AD and Exchange RDP Dameware Rightfax 8.x Quest Recovery Manager VMware Unicenter NSM Network and Systems Management Unicenter DSM Desktop and Server Management eTrust Admin Manager ADAM AD Lightweight Directory Services Foglight 5.6.11

Professional Experience

Confidential

Systems Architect

• Responsible for maintaining and administering multiple Active Directory environments consisting of 3 domains
• Responsible for upgrading Active Directory 2003 environments to 2008 R2 Forest Functional Level
• Responsible for building an Exchange 2010 environment and migrating 2003 IT users
• Responsible for troubleshooting 3rd level issues pertaining to Pharmerica s Microsoft environment consisting of 5 000 users and 500 servers

Confidential

Senior Systems Engineer

• Responsible for maintaining and administering Active Directory infrastructure consisting of 20 servers
• Responsible for migration and synchronization of 7000 user accounts using Quest Migration Manager for Active Directory 8.8
• Manage and oversee upgrade of ADAM instances to AD Lightweight Directory Services in the environment
• Responsible for troubleshooting 3rd level issues pertaining to the Active Directory infrastructure

Confidential

Senior Systems Administrator

• Responsible for maintaining and supporting over 1400 servers in the North American CA Datacenter
• Responsible for maintaining Active Directory 2003/2008 infrastructure including DHCP DNS and Group Policy
• Administer and maintain Exchange 2003/2010 environment consisting of over 10 000 mailboxes and 30 servers
• Manage and administer Blackberry 4.1 environment consisting of 5 servers and over 4700 handheld devices
• Perform 24x7 on call support for mission critical servers
• Responsible for troubleshooting 3rd level issues pertaining to BES Exchange and Instant Messaging Infrastructure
• Responsible for troubleshooting server issues within our over 300 server VMware infrastructure

Confidential

Systems Engineer

• Administered and maintained Exchange 2003 environment consisting of over 10 000 mailboxes 20 Servers and 4 terabytes of storage
• Calculated storage requirements and performed Mailbox migrations from Exchange 5.5 to Exchange 2003 using Microsoft Move Mailbox Wizard
• Managed 2 Blackberry 4.1 servers with separate SQL 2005 databases containing over 2000 handheld devices
• Responsible for administration of Captaris Rightfax Servers and board servers with over 7000 fax numbers. Seamlessly performed Captaris Rightfax 8.7 upgrade from version 8.5
• Performed mailbox restores using Quest Recovery Manager for Exchange and Legato Networker 7.2 with Recovery Storage Groups

Confidential

Systems Engineer

• Performed full Active Directory and Exchange mailbox migration of over 4000 users 7000 computer accounts and all groups utilizing Quest software from a Windows 2000/Exchange 2000 Active Directory to an International Windows 2003/Exchange 2003 Active Directory located in Leon France
• Responsible for maintaining and supporting over 300 servers in the Adecco North American Datacenter
• Configured and documented Patchlink Server and processes to centralize and deploy all desktop and server patches and upgrades
• Performed evaluations on Sprint and Cingular/AT T for a PDA solution
• Built Time Clock KRONOS application servers for non-exempt employee time tracking
• Performed load testing and performance analysis for custom applications

Confidential

Helpdesk Analyst

• Desktop support for a large 1900 user enterprise in a multi-protocol environment
• Support of remote access users using VPN and Citrix connectivity
• Responsible for support of various desktop software which includes but is not limited to the following Windows XP Windows NT Novell Netware 4.x Microsoft Office 2000 suite Microsoft Visio McAfee VirusScan Enterprise 7.0 Adobe Acrobat PeopleSoft Goldmine Saleslogix Seagate Crystal Reports and Network Associates Support Magic
• Software deployment and support of time critical applications including Mainframe access Email Virus detection systems
• Primarily responsible for user administration of Windows NT/Novell and Exchange user accounts
• Responsible for developing processes and training staff for new products to be supported
• Developed departmental documentation which outlined processes for the installation problem determination common problem root cause tables for use on our intranet site
• Responsible for ensuring internal SLA s are adhered to by managing ticket workflow within the group
• Coordinate project to convert MS Outlook e-mail clients from a MS Mail environment to a Microsoft Exchange environment
• Serve as technical lead for others within department also serving as intra-department 3rd level in some cases

Confidential

Helpdesk Analyst

• Deployment of Windows NT to a 500 user environment
• Managing and maintaining database integrity for all customer relational databases
• Implemented a strategic backup solution to availability and reliability of customer databases and research/development software

Confidential

• Lance Corporal Weapons Specialist
• Armory Weapons Storage Facility Supervisor
• Computer Operator
• Security Supervisor