OBJECTIVE:

• 18+ years of experience in IT industry (Automotive, BPO Services, Electircal, Retail, Printing Services, Oil & Gas, Transportation)
• Working in multicultural environments and collaborating in global communities.With over 10 years of experience as
• Program / Project Manager, implementing IT Infrasctructure project such as LAN Refresh, Server Refresh, Sharepoint 2010, SCCM, E1 Nomad, O365 among other Specialized Systems.

SUMMARY:

• Project Manager with 11+ years of Project/Program Management, System Analysis, and Software design for distributed systems in IT Services, Marketing, Finance and Banking Industries and 7+ year in IT Manufacturing Operations.
• Skilled in managing Global implementations, Multiple initiatives, engaging client participation, managing Vendor Relationships, leading diverse, On - site & Off-site team members and meeting project objectives.
• Very proficient in project management with experience in scope management, schedule management, cost management, change management and risk management.
• Managed/participated in several large IT Infrastructure complex projects.
• Worked with Cloud teams to provide Infrastructure and mobile solutions as part of project scope.
• Successfully completed infrastructure projects related to server and tool upgrades.
• Responsible for Project Communications, planning, resource allocation, steering committee leadership and team organization.
• Demonstrated strong leadership, analytical, team building, communication, negotiation, proven project management skills with the ability to manage multiple projects simultaneously and drive results.

PROFESSIONAL EXPERIENCE:

Confidential, Tempe, AZ

Adoption and Change Management Project Manager

Responsibilities:

• Create adoption and change management strategy, apply a structured methodology, and lead change management activities; provide expert support to include IT Technical implementations, process change, behavior and cultural change.
• Assess the adoption and change impact of new IT processes and systems to team; develop sand conduct readiness assessments, evaluate results (including impacts to key stakeholders), and present findings in a logical and easy-to-understand format.
• Identify resistance and performance gaps, and work to develop and implement corrective actions; identify, analyze, and prepare risk mitigation tactics.
• Work with Technical project teams to integrate adoption and change management activities into overall project plans; coach managers, supervisors, and employees on change management; establish strong working relationships with and becomes integrated with management team.
• Plan, coordinate, and support multiple IT Technical projects using project management practices, tools, techniques, and frameworks to manage and control projects throughout the project life cycle.

Confidential

IT Project Manager

Responsibilities:

• Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state.
• Plans and directs schedules as well as project budgets.
• Monitors the program/project from initiation through delivery, interfacing with customers or department personnel.
• Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.
• Assigns and monitors work of technical personnel, such as systems analysts, network engineers and programmers, providing support and interpretation of instructions/objectives.
• Directs the activities of project support staff and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project.
• Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs.

Confidential, Chihuahua, Mexico

IT Project Manager

Responsibilities:

• Prepare a project specification, which describes the overall steps, milestones and resources necessary, including a specification of the contract and the expected project outcome. Establish project Budget.
• Establish a quality management plan.Develop a risk management plan inclusive of risk identification and risk response plans.
• Agree with the customer on project requirements to secure closure of projects and change control. Establish a communication plan/strategy in order to meet stakeholder and customer needs and expectations.
• Gain approval for the project from the project sponsor, based on the project specification.
• Select the project members, including external contractors, which have the adequate skills and competencies, to ensure that the project will deliver expected results and be completed in time and within the agreed budget.
• Lead and control project work, on a continuous basis, by motivating and coaching the project members. Continuously update line managers on progression in terms of timelines of the project to enable for the line managers to plan for the return of the project members to their ordinary positions.
• Report the project progression to the steering group and sponsor, and raise questions of concern that may jeopardize the completion of the project, or matters that may delay the project or any other issue that in any way will cause problems in securing the delivery of expected results. Ensure that expected quality is delivered throughout the project

Confidential, Chihuahua, Mexico

IT Lead

Responsibilities:

• Manage daily activities of IT staff for the End User and Manufacturing Operation for the client. Coordinates the daily activities of a work group, setting priorities to ensure task completion.
• Provides technical/functional leadership as well as first line supervision.
• Interacts daily with client, staff and/or functional peer groups.
• Responsible for the delivery of EUC services in the location.
• Coordinates the activities of technical solution team members to meet contract obligations and SLA.
• Provides metrics and reporting support to all relevant stakeholders.
• Administration of the Budget for the IT department.First contact with suppliers,
• Leads the IT team maintaining and/or implementing Infrastructure projects or support systems.