SUMMARY:

• Results - oriented IT professional with 20+ years’ experience in software design, program management and administration of IT infrastructure, virtualization, and network architecture.
• Technologically sophisticated and business-savvy leader possessing an essential balance of soft skills and “hands-on” IT expertise necessary to meet a diversity of business needs.
• Outstanding record of implementing large-scale, mission critical projects on time and within budget.

PROFESSIONAL EXPERIENCE:

Confidential

Manager, Server Operations

Responsibilities:

• Manage virtual server environment of more than 2000 virtual servers
• Manage endpoint device team supporting 8000 computing devices and 4000 mobile devices
• Manage enterprise messaging and collaboration environment supporting all 15000 users
• Manage enterprise VDI environment supporting 500 full time users and 2000 remote ‘part-time’ users
• Provide technology solutions for over 60 WMATA business units which includes a cross section of internal customers ranging from Police Department to Marketing to Treasury to Engineering to Bus Maintenance and Rail Operator functions.
• Designed and implemented IT asset management systems for inventory management and service catalog functions
• Manage SAN and storage environment comprised of multiple data centers and SAN’s totaling over 2 PB of data storage
• Negotiated, sponsored and procured over 20M in vendor products and services including SANs, Servers, and Endpoint devices to support wide range of IT customer needs.

Confidential

Technical Consultant

Responsibilities:

• Design and Implement Citrix XenApp and XenDesktop virtualization solutions
• Provide ongoing support and enhancements

Confidential

Network and Systems Manager

Responsibilities:

• Manage team of developers responsible for Java, Cold Fusion, and Sharepoint application development to support court functions
• Manage developers responsible for support of national electronic filing and case management applications
• Designed and manage Citrix desktop virtualization project moving from Windows XP physical desktops to Windows 7 Xendesktop virtual machines utilizing Citrix Xenserver hypervisor technology
• Virtual desktops provided by Provisioning services streamed desktop technology
• LAN/WAN - responsible for data network infrastructure and equipment (wired and wireless) - Cisco UCS Blade Servers, Cisco router and switches at edge and core
• Designed and manage 3 Citrix Xenserver farms to support our 3 divisional offices
• Designed and manage Cisco UCS infrastructure used to support Citrix Xenserver and VMWare ESX environments (32 blades hosting 70 virtual servers and 500 virtual desktops)
• Designed and manage VMWare Esx 5.5 Virtual Environment
• Designed and manage file replication and redundancy system utilizing Netapp FAS 3210 and FAA2520 SAN/NAS and Microsoft DFS to create 2-way file replication across 3 divisional offices
• Provide ongoing technical and leadership expertise in the design and development of both central and divisional office data centers including business continuity failover capability at the Jefferson City office
• Implemented ITILv3 based customer service best practices for bringing resolution to customer issues

Confidential — Palatka, FL

Director, Enterprise Technology Services Division

Responsibilities:

• Lead a team of 30 IT professionals including 4 IT managers and 26 subordinate staff. Conduct annual performance appraisals for 5 direct reporting staff and review performance appraisals for all subordinate staff. Encourage staff development through and, team building activities and informal quarterly reviews
• Success managing and developing multiple levels of staff with varying backgrounds while achieving high levels of customer service as proven in the results of annual user surveys and helpdesk ticket feedback, where staff maintain a 98% positive acceptance rate on closed tickets
• Success planning and implementing personnel reorganizations to better fit the needs and functions of SJRWMD
• Annual management of six million dollar Enterprise Technology budget - planning, development and execution
• Project management - responsible for full project lifecycle of 15 - 20 major projects annually (i.e., adopting and implementing a clustered database environment (Oracle Real Application Clusters), planning and integrating Windows Vista and Windows 7 into the environment, planning and integrating server virtualization to reduce cost and environmental impact
• LAN/WAN applications - responsible for data network infrastructure and equipment (wired and wireless)
• Mobile communications environment (cellular voice and data) for SJRWMD (approx 200 cell phones, 400 smartphones, 100 iPads, 130 Telemetry modems, various other data devices)
• Provide ongoing technical and leadership expertise in supporting the development and maintenance of the Data Center, including growth and scalability requirements (150 physical servers, 50 virtual servers)
• Responsible for budgeting, procuring, planning and providing:
• Fast and reliable enterprise data storage (3 Storage Area Networks, 130 TB of storage)
• Enterprise database environment (Oracle, Microsoft SQL Server)
• Desktop environment for daily use, rooms and mobile use (600 desktops, 300 laptops, 50 rugged laptops)
• Common application software (Email, GIS Software, word processing, spreadsheets)
• Printing and scanning environment (approx 125 workgroup printers, plotters, production scanners, and wide format scanners)
• Responsible for all A/V operations including broadcast quality video of meetings and events
• Network security/ reliability - responsible for ensuring a high level of security for IT infrastructure (network security firewalls, intrusion detection systems, SPAM protection, Anti-Virus protection, Microsoft patches)
• Helpdesk management - manage staff responsible for timely response to approx. 20k service inquiries (phone/email) annually
• Constantly evaluate emerging technologies to determine whether they fit the enterprise long term technology goals, have potential cost saving, and can be implemented within the current framework