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Desktop Engineer Resume

San Francisco, CA

SUMMARY:

  • Offering Advanced Skills and Record of Consistent, High - Quality Performance in Systems Installation, Configuration, Upgrade, Migration, Administration and Problem Resolution Activities
  • Successfully installed, configured, tested, and rolled out Veritas NetBackup Enterprise backup client solution and server for entire organization using the PC LAN, allowing employees to backup corporate data
  • Successfully installed, configured, tested, and rolled out to WLAN Cisco POE Wi/Fi access point to work seamlessly with the Sonic Firewall gateway by configuring the Access Control List (ACL) allowing employees access to internet and internal resources while corporate guest internet access only maintaining data security
  • Successfully managed and led hardware refresh project replacing 1,850 government employees laptop and desktop systems
  • Successfully migrated 50 UNIX mailboxes to Windows Exchange Server 2003, Deployed Outlook 2003 client and trained employees on its use and created user documentation
  • Successfully build and configured Windows 7 (x86 and x64) physical and virtual images for entire enterprise organization, created customized VMware virtual desktops per department specifications from templates on VMware Data store, and created user pool to access virtual desktops
  • Successfully resolved issue with corporate X-term software Hummingbird Exceed by identifying and editing a .dll file to allow X-term display sessions to enterprise UNIX systems
  • Successfully virtualized several corporate applications with Microsoft Application-Virtualization
  • Successfully setup, configured, and administered WSUS and BitLocker servers for enterprise environment
  • Build and maintain Windows 7 and Windows 10 corporate images for enterprise environment

PROFESSIONAL EXPERIENCE:.

Confidential - San Francisco, CA

Desktop Engineer

Responsibilities:

  • Utilize Active Directory User and Computers (ADUC) to create and troubleshoot computer and user accounts
  • Create and utilize PowerShell scripts to assist with server and client computers
  • Troubleshoot and resolve software issues on enterprise servers and clients
  • Create and manage Group Policy Objects (GPO) for enterprise configurations
  • Utilize VMware Hypervisor to administer virtual servers and computers in Development and Production environments
  • Assist Information Security (IS) department with remediation of security vulnerabilities on windows servers and clients
  • As directed by IS perform vulnerability scanning on client computers for Payment Card Industry (PCI) compliance
  • Create MS Windows 7 and Windows 10 enterprise images for enterprise computers
  • Administer Symantec Endpoint Protection (SEP) for client computers utilizing SEP management console
  • Configured Key Management Server (KMS) for enterprise volume license management
  • Proof of Concept and Configure BitLocker server for enterprise encryption solution
  • Setup, configure, and administer Windows Server Update Services (WSUS) for enterprise patch deployment
  • Assist desktop technicians with windows software and computer hardware escalations
  • Travel weekly to Gymboree Distribution site for computer support and train desktop technicians
  • Administer and support Windows Deployment Server (WDS) for image deployment
  • Create and deploy software and or computer configurations with Altiris
  • Pilot test new hardware, software, and Microsoft patches before rolling out to enterprise
  • Send out enterprise wide approved email notifications for updates and or software installs
  • Train desktop technicians with new technologies and or processes
  • Utilize SharePoint for document posting
  • Maintain healthy vendor relationship with our end user computer provider
  • Assist on projects and work closely with Project Managers
  • Assist CEO Administrator with AV / Conferencing setup and testing

Confidential, Hercules, CA

Windows System Administrator

Responsibilities:

  • Enterprise environment was 99% VMware consisted of virtual desktops and servers
  • Maintain and Administer Windows Active Directory domain for Enterprise Bank
  • Utilized Active Directory for troubleshooting computer and user accounts
  • Instrumental with performing active directory clean-up project using PowerShell to modify accounts
  • Troubleshot and resolve software issues on enterprise servers
  • Maintain and Administer Windows Server Update Service (WSUS) for patch management
  • Knowledge transfer with new windows administrator
  • Created and utilized PowerShell scripts to assist with windows administration more efficiently
  • Assisted Exchange 2016 Administration with mailbox creation, distribution group management, and bulk contact creation
  • Research email flow issues on Mail Marshall for bounced emails
  • Administer Skype Business Server 2016 with adding users accounts
  • Use VMware Hypervisor to connect virtual servers in Development, Production and DMZ environments
  • Cloned virtual machines for sandbox testing
  • Enabled and configured SNMP on enterprise production servers using PowerShell for Science Logic enterprise monitoring
  • Configure SNMP on LINUX (UNBUNTU) systems for enterprise monitoring
  • Troubleshot network communication issues with ScienceLogic clients to Collection Servers with Wireshark and Process Monitor
  • Assisted information Security department with remediation of security issues on windows servers and clients
  • Created Group Policy Objects (GPOs) to administer enterprise configurations
  • Worked with vendors to implement ServiceNow and LogRhythm applications for the enterprise

Confidential, Raleigh, NC

Windows System Administrator

Responsibilities:

  • Utilized Active Directory Migration Tool for inter-forest user and machine account migrations world wide
  • Utilized Active Directory User and Computers for troubleshooting machine and user accounts
  • Maintain strict daily migration schedule to adhere to project deadlines
  • Troubleshoot and resolve hardware and software issues on new systems
  • Provided daily updates of account of migration status to manager
  • Trained new server administrators on inter-forest migration process
  • Installed & configured SonicWall VPN
  • Trained end user on using SonicWall VPN
  • Assisted end users with Outlook 365 email archive as needed prior to computer migration
  • Install Citrix Receiver and configure Citrix XenApps on client
  • Added network shares and printers using vbs script
  • Migrate users data as needed manually with Robocopy script
  • Manually add computers to new domain and reconfigure network resources
  • Coordinated with end users for migration of their user and machine account
  • Basic networking troubleshooting for accessing LAN / VPN on computers worldwide
  • Installed and configured Citrix XenApps on client
  • Worked remotely and independently onsite and telecommuted 50%

Confidential - Research Triangle Park, NC

Dell Advanced Lead Technician Manager

Responsibilities:

  • Manage five Advanced Technicians for 1,850 Dell laptop and desktop hardware refresh project
  • Utilize Active Directory User and Computers for troubleshooting machine and user accounts
  • Maintain positive, productive, and professional working environment
  • Communicated updates to policies and procedures
  • Provide leadership capacity to augment offsite Dell Senior Project Manager
  • Maintain strict daily migration schedule to adhere to project deadlines
  • Created weekly request with shipping to supply new laptops and desktops for project
  • Perform Microsoft and Vendor updates and patches on new systems
  • Troubleshoot and resolve hardware and software issues on new systems
  • Hourly updates on enterprise SharePoint website of migration status
  • Interview and Train new Advanced Technicians
  • Archived user’s Outlook 2013 emails before deploying new system
  • Install Citrix Receiver and configure Citrix XenApps on client
  • Daily enterprise asset tracking with spreadsheet submissions
  • Migrate users data from legacy system to new system using MDT task sequence
  • Image new laptops and desktops using MDT task sequence with Windows 7 Enterprise
  • Coordinate deployment and delivery of new systems to users

Confidential, Raleigh, NC

Associate Technical Support Consultant / Consultant

Responsibilities:

  • 100% Telecommuted working from home with clients all over United States and my team in India
  • Provide second level support for clients utilizing the Meaningful Use EHR Reporting Portal
  • Configure, maintain, and monitor remote cloud connections for database extraction
  • Remote connect to client SQL 2008 server database and configure execute SQL queries
  • Configure Meaningful Use EHR software on client’s test and production 2003/2008 window servers (physical & virtual)
  • Participate on multiple client projects simultaneously
  • Work independent but effectively function in a project team oriented environment
  • Provide leadership capacity to augment Project Manager
  • Manage multiple client projects meeting or exceeding expectations
  • Liaison with partners and R&D on escalated cases
  • Provide root cause and prevention steps where appropriate
  • Provide call flows for efficient call routing and handling
  • Connect remotely using Microsoft Terminal Services
  • Validate and/or create documentation for support including trouble-shooting guides and knowledge base articles
  • Provide leadership as a representative for support within cross-functional program team meetings
  • Ensure "supportability" is built into all new transaction offerings
  • Meet or exceed acceptable productivity and quality standards
  • Attend training classes as requested
  • LAN / WAN troubleshooting for cloud storage connections

Confidential - Milpitas, CA

Lead Windows 7 Migration Engineer / Desktop Consultant

Responsibilities:

  • Migrate user community laptops running Windows XP to Windows 7 Enterprise using SCCM 2007
  • Perform Microsoft and Vendor updates and patches
  • Backed up Outlook 2010 emails to PST files and configured archiving per corporate policy
  • Encrypted newly imaged systems with BitLocker
  • Audit and document user data and applications prior to operating system upgrade
  • Backup and restore user data on migrated laptop
  • Added network shares and printers using VBS script
  • Migrate users data as needed manually with Robocopy script
  • Basic networking troubleshooting for accessing PC/LAN
  • Re-install Window 7 Enterprise compatible applications
  • Add migrated laptops to corporate laptop asset database
  • Update SharePoint form to document migration process
  • Provided post migration support
  • Troubleshoot incompatibility issues
  • Create and configure user profile and Outlook 2010 email on upgraded laptops
  • Assist with departmental application compatibility projects on Windows 7 Enterprise
  • Configure user home drive with Active Directory 2008
  • Configure offline synching with home directory

Confidential - Santa Clara, CA

Customer Service Support Engineer

Responsibilities:

Responsibilities:

  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Windows 7 Enterprise migration lead
  • Performed on call rotation
  • Configured Blackberry accounts and activation of devices
  • Assist with MacBook Pro, iPhone and iPad configurations for accessing corporate emails
  • Diagnose and fix problems with OSX & Office 2011 on MacBook Pro
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
  • Work with the company’s helpdesk on assigned problem/IMAC tickets.
  • Answer to and perform IMAC requests as they are submitted through the service desk.
  • Deploy software through SCCM 2007 (SMS)
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  • Added network shares and printers using VBS script
  • Migrate users data as needed manually with Robocopy script
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • Interface with third-party support and equipment vendors.
  • Administered employee backup solution Connected Backup for data retrieval and archiving on Server 2008
  • Manage weekly backup tape exchange for co-location pickups
  • Create and configure user’s Exchange Outlook mailbox with additional storage and permissions
  • Configured Outlook 2010 email archive per corporate retention policy
  • Encrypted newly imaged systems with BitLocker
  • Basic networking troubleshooting for accessing PC/LAN

Confidential - Pleasanton, CA

System Engineer

Responsibilities:

  • Setup and configure Wyse terminals to host Virtual Desktop Interfaces for virtualization cloud connections
  • Create customized Virtual Desktop Interfaces with vSphere 5.0
  • Virtualize and Package Applications using Microsoft App V
  • Create high performing Virtual Machines designs from templates, VM recovery management, back-up/restore with vSphere
  • Create and administer departmental performance VMware Pools and virtual desktops from VMware View Administrator
  • Install and customize applications
  • Added network shares and printers using VBS script
  • Migrate users data as needed manually with Robocopy script
  • End user support from documenting to resolution with updates
  • Build Enterprise Windows 7 (32 & 64 bit) images
  • Blackberry Enterprise Activations
  • Basic networking troubleshooting for accessing PC/LAN
  • Assisted on projects to implement new software or technology
  • Served as test bed or sandbox for testing new configurations or technologies
  • Serve as technical consulted with recommending best technology and policy practices to management
  • Insured enterprise software licenses met vendor requirements
  • Script creation for data backup, migration, and transfer
  • Archive Outlook 2010 emails prior to new image deployment and reconnect
  • Re-image hard drives with Ghost
  • Install and Configure Juniper VPN
  • Authored documents to assist the user community with common issues i.e. printing, email archiving, etc.
  • Conducted brown bag lunches for knowledge sharing to user community
  • Configured iPhone with RSA SercureID software token for VPN access
  • Instituted enterprise accepted naming convention for corporate computer assets
  • Provide post email support for Exchange mailbox transfer
  • Administer Microsoft Enterprise Server 2008 Active Directory objects - Users & Computers, and Groups
  • Configure network connectivity and static / dynamic configurations PC/LAN & Wireless
  • Install, maintain, configure, troubleshoot image, and rebuild user’s desktop and laptop systems software & hardware
  • MAC OSX network connectivity and 2011 Office on MacBook Pro

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