Desktop Support Resume Profile

Work Experience

Desktop Support

CONFIDENTIAL

Provided remote technical support to work at home call center agents. Tasks focused on troubleshooting RDP connections from thin clients as well as managing Ayaya VOIP phone accounts.
CONFIDENTIAL Assisted students on concepts and projects for the college s networking courses
CONFIDENTIAL Tasks included assembling and preparing new computers deploying computers working with end users to troubleshoot problems and learn new features applying software updates to company computers assisting to ensure backups were completed successfully
Information Technology Skills
Avaya IP Phone System
Cisco IOS routing and switching
Citrix Provisioning Services
Cloud operations and migration with Microsoft Azure
Firewall setup and troubleshooting
Hardware repair and maintenance
Linux Administration Including CentOS Zentyal and Ubuntu
Microsoft Active Directory Group Policy WDS WSUS MDT
Network security and attack defenses
Network Services Including DNS DHCP NTP Spanning Tree and HSRP
Programming in Visual Basic
Routing protocols including RIP EIGRP OSPF and BGP
Site to Site and Remote Access VPNs
Thin Client Local and Remote Administration
Virtual Machine Experience VMWare ESXi and Workstation 10
Windows Server 2008 R2 and 2012 R2 Windows XP 7 8 8.1
Soft Skills
Supportive communications
Spanish
Patience with end users
Ability to explain technical processes to non-technical people
Ability to work well in teams
Additional Skills
Automotive repair and maintenance including computer diagnostics Diesel engines and general troubleshooting
ASE Certified Air Conditioning Technician
Basic Carpentry Home wiring and plumbing
Basic Welding
Operation and maintenance of boats and other marine equipment

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