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Front Desk Supervisor Resume

PROFESSIONAL SUMMARY

  • Hospitality Supervisor focused on driving company growth and revenue in fast - paced and competitive climates. Flexible problem solver with a positive attitude.

PROFESSIONAL EXPERIENCE

Confidential

Front Desk Supervisor

Responsibilities:

  • Resolved service-related problems in a timely manner.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Trained and mentored all new members of the guest service team.
  • Greeted and welcomed all hotel guests with a smile.
  • Computed bills, collected payments and made change for guests.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Confidential

Food and Beverage Supervisor

Responsibilities:

  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas.
  • Trained server staff on proper use of equipment, food handling, and portion sizing.
  • Responsible for coordination of up to 8 servers in restaurant with capacity of 75.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Helped with preparation, set-up, and service for catering events.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Kept dining room and kitchen area clean by performing cleaning and laundry duties.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Confidential

Substitute Teacher

Responsibilities:

  • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Assisted in developing student-led after-school tutoring program to teach under-privileged students.
  • Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
  • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with San Jose Unified District regulations and Board of Education goals.
  • Enforced the Buddy System mentoring program between K and 5th grade students, increasing student development and enthusiasm for learning.
  • Developed and taught lessons on children's books, poems, and themes to promote student interest.
  • Consistently received positive teacher evaluations from students.
  • Met with parents to resolve conflicting educational priorities and issues.

TECHNICAL SKILLS

  • Guest services
  • Staff training
  • Skilled wait staff
  • Inventory management systems
  • Hospitality background
  • Front desk experience
  • Natural leader
  • Passion for customer satisfaction
  • Managing classroom for diverse populations
  • Positive learning environment
  • Conflict resolution techniques
  • Strong work ethic
  • Food service background
  • Hotel operations and management
  • Five-star hotel experience
  • Guest satisfaction specialist
  • Opera knowledge

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