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Desktop Support Technician (contract) Resume

CA

PROFESSIONAL PROFILE:

  • Technology Professional with strong technical and communications skills
  • Full Range of Software and Hardware support
  • Desktop and LAN support (PC/Laptop/Printer connectivity) experience
  • Windows OS installs and upgrades
  • Experience with ITIL v3
  • CompTIA A+, Trained in house by Lotus Notes Corp, Quick Start, New Horizons Microsoft certified trainers
  • Data Backup and Restore, Light Touch and Ghost Imaging, Application support
  • Support, Wi - Fi Dell, HP, Levono Laptops, Panasonic Toughbook’s, iPhone/iPad devices and mobile applications and custom systems

PROFESSIONAL EXPERIENCE:

Confidential, CA

Desktop Support Technician (Contract)

Responsibilities:

  • Lavono computer refresh, Windows 10 deployments
  • Data Backup and restore
  • Computer break fix
  • Computer Imaging, SCCM, WDS
  • Desktop Support Technician, Windows 10 rollout project
  • Image computers, Bit Locker, Data Transfer, application installation and support
  • Office 365 support
  • Computer imaging using SCCM, WDS, Ghost

Confidential Angeles, CA

DesktopConsultant/Project

Responsibilities:

  • MS Office 365 deployment, Confidential Endpoint hard drive encryption & EPO
  • Executive support
  • iOS Mobile device support
  • Imaging Refresh computers to Corp standards
  • Data recovery. Desktop/Laptopsupport, Cisco Phones, IMAC, basicnetworktroubleshooting, Internet andNetworkprinter connections, Active Directory Permissions/Remove/Rejoin
  • DesktopConsultant/Project
  • Desktop/Laptopsupport, Cisco Phones, IMAC, basicnetworktroubleshooting, Internet andNetworkprinter connections, Active Directory Permissions/Remove/Rejoin
  • Computer imaging, SCCM, Ghost
  • Hardware and software support
  • Desktop/Laptopsupport, IMAC, basic network troubleshooting
  • Internet andNetworkprinter connections, Active Directory Remove/Rejoin

Confidential

DesktopSpecialist III - Santa Ana, CA

Responsibilities:

  • Provided software support for Confidential facilities within a 40 mile radius of home base
  • Interfaced with application developers and product sponsors to troubleshoot and solve high level technical issues
  • Submitted the concept of Live Handoff from Tier 1 helpdesk staff to Tier II over Lotus Sametime client to reduce client downtime when solutions could not be made in the Tier I levels time quotas over the phone reducing client down time up to 5 working days
  • Technical support Team Lead and backup supervisor for hardware refresh projects
  • Supported the ITIL implementation process
  • Desktop Technical Specialist/Scientist II - Rosemead, CA (01/1997 to 06/2008)
  • Provided Software support, assign verified hardware failures to Hardware contractors
  • Supported VPN, RAS, and DSL and Cable modem access to CorpNetwork

Provided Technical Software support

Associate Management Analyst - Westminster, CA

Responsibilities:

  • hop Services and Instrumentation Division
  • Site Tech, Novell network administrator, configure and installednetworkprinters
  • Provided general Software and Hardware support
  • Worked with site business units and site management for specifications for clone computers
  • Led 8 technician project team to rollout of 300 + Windows workstations
  • Coordinated just in time Hardware delivery of computers for the project team deployments

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