Desktop Support Technician (Contract) Resume CA - Hire IT People

PROFESSIONAL PROFILE:

Technology Professional with strong technical and communications skills
Full Range of Software and Hardware support
Desktop and LAN support (PC/Laptop/Printer connectivity) experience
Windows OS installs and upgrades
Experience with ITIL v3
CompTIA A+, Trained in house by Lotus Notes Corp, Quick Start, New Horizons Microsoft certified trainers
Data Backup and Restore, Light Touch and Ghost Imaging, Application support
Support, Wi - Fi Dell, HP, Levono Laptops, Panasonic Toughbook’s, iPhone/iPad devices and mobile applications and custom systems

PROFESSIONAL EXPERIENCE:

Confidential, CA

Desktop Support Technician (Contract)

Responsibilities:

Lavono computer refresh, Windows 10 deployments
Data Backup and restore
Computer break fix
Computer Imaging, SCCM, WDS
Desktop Support Technician, Windows 10 rollout project
Image computers, Bit Locker, Data Transfer, application installation and support
Office 365 support
Computer imaging using SCCM, WDS, Ghost

Confidential Angeles, CA

DesktopConsultant/Project

Responsibilities:

MS Office 365 deployment, Confidential Endpoint hard drive encryption & EPO
Executive support
iOS Mobile device support
Imaging Refresh computers to Corp standards
Data recovery. Desktop/Laptopsupport, Cisco Phones, IMAC, basicnetworktroubleshooting, Internet andNetworkprinter connections, Active Directory Permissions/Remove/Rejoin
DesktopConsultant/Project
Desktop/Laptopsupport, Cisco Phones, IMAC, basicnetworktroubleshooting, Internet andNetworkprinter connections, Active Directory Permissions/Remove/Rejoin
Computer imaging, SCCM, Ghost
Hardware and software support
Desktop/Laptopsupport, IMAC, basic network troubleshooting
Internet andNetworkprinter connections, Active Directory Remove/Rejoin

Confidential

DesktopSpecialist III - Santa Ana, CA

Responsibilities:

Provided software support for Confidential facilities within a 40 mile radius of home base
Interfaced with application developers and product sponsors to troubleshoot and solve high level technical issues
Submitted the concept of Live Handoff from Tier 1 helpdesk staff to Tier II over Lotus Sametime client to reduce client downtime when solutions could not be made in the Tier I levels time quotas over the phone reducing client down time up to 5 working days
Technical support Team Lead and backup supervisor for hardware refresh projects
Supported the ITIL implementation process
Desktop Technical Specialist/Scientist II - Rosemead, CA (01/1997 to 06/2008)
Provided Software support, assign verified hardware failures to Hardware contractors
Supported VPN, RAS, and DSL and Cable modem access to CorpNetwork

Provided Technical Software support

Associate Management Analyst - Westminster, CA

Responsibilities:

hop Services and Instrumentation Division
Site Tech, Novell network administrator, configure and installednetworkprinters
Provided general Software and Hardware support
Worked with site business units and site management for specifications for clone computers
Led 8 technician project team to rollout of 300 + Windows workstations
Coordinated just in time Hardware delivery of computers for the project team deployments