PROFESSIONAL PROFILE:
- Technology Professional with strong technical and communications skills
- Full Range of Software and Hardware support
- Desktop and LAN support (PC/Laptop/Printer connectivity) experience
- Windows OS installs and upgrades
- Experience with ITIL v3
- CompTIA A+, Trained in house by Lotus Notes Corp, Quick Start, New Horizons Microsoft certified trainers
- Data Backup and Restore, Light Touch and Ghost Imaging, Application support
- Support, Wi - Fi Dell, HP, Levono Laptops, Panasonic Toughbook’s, iPhone/iPad devices and mobile applications and custom systems
PROFESSIONAL EXPERIENCE:
Confidential, CA
Desktop Support Technician (Contract)
Responsibilities:
- Lavono computer refresh, Windows 10 deployments
- Data Backup and restore
- Computer break fix
- Computer Imaging, SCCM, WDS
- Desktop Support Technician, Windows 10 rollout project
- Image computers, Bit Locker, Data Transfer, application installation and support
- Office 365 support
- Computer imaging using SCCM, WDS, Ghost
Confidential Angeles, CA
DesktopConsultant/Project
Responsibilities:
- MS Office 365 deployment, Confidential Endpoint hard drive encryption & EPO
- Executive support
- iOS Mobile device support
- Imaging Refresh computers to Corp standards
- Data recovery. Desktop/Laptopsupport, Cisco Phones, IMAC, basicnetworktroubleshooting, Internet andNetworkprinter connections, Active Directory Permissions/Remove/Rejoin
- DesktopConsultant/Project
- Desktop/Laptopsupport, Cisco Phones, IMAC, basicnetworktroubleshooting, Internet andNetworkprinter connections, Active Directory Permissions/Remove/Rejoin
- Computer imaging, SCCM, Ghost
- Hardware and software support
- Desktop/Laptopsupport, IMAC, basic network troubleshooting
- Internet andNetworkprinter connections, Active Directory Remove/Rejoin
Confidential
DesktopSpecialist III - Santa Ana, CA
Responsibilities:
- Provided software support for Confidential facilities within a 40 mile radius of home base
- Interfaced with application developers and product sponsors to troubleshoot and solve high level technical issues
- Submitted the concept of Live Handoff from Tier 1 helpdesk staff to Tier II over Lotus Sametime client to reduce client downtime when solutions could not be made in the Tier I levels time quotas over the phone reducing client down time up to 5 working days
- Technical support Team Lead and backup supervisor for hardware refresh projects
- Supported the ITIL implementation process
- Desktop Technical Specialist/Scientist II - Rosemead, CA (01/1997 to 06/2008)
- Provided Software support, assign verified hardware failures to Hardware contractors
- Supported VPN, RAS, and DSL and Cable modem access to CorpNetwork
Provided Technical Software support
Associate Management Analyst - Westminster, CA
Responsibilities:
- hop Services and Instrumentation Division
- Site Tech, Novell network administrator, configure and installednetworkprinters
- Provided general Software and Hardware support
- Worked with site business units and site management for specifications for clone computers
- Led 8 technician project team to rollout of 300 + Windows workstations
- Coordinated just in time Hardware delivery of computers for the project team deployments
