Customer Service/ Sales Associate Resume

SUMMARY:

Customer Service and Sales Professional with over ten years experience maintaining relationships with current customers and developing relationships with potential customers.
Has good experience in managing high volume phone inquiries
Proficient in MS Office suite including Word and Excel.
Dedicated to resolving customer concerns
Achieved number one in overall sales in the country

PROFESSIONAL EXPERIENCE

Confidential

Customer Service/ Sales Associate

Responsibilities:

Entered sales order quickly and accurately
Tracked overseas port shipments
Take 50 - 60 calls daily
Do cold calling for sales
Managed high volume phone inquiries
Negotiated existing business renewal contracts and upgrades of security systems
Handled confidential security information appropriately
Developed training materials and various other sales penetration aides
responsible for layout, design and sale of commercial and residential security systems which included CCTV, Burglar, Fire, Card Access, Intercom Systems
Worked sales leads including cold calling
Retained one million dollars in revenue
Management
Facilitated training on products