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Customer Service/ Sales Associate Resume

SUMMARY:

  • Customer Service and Sales Professional with over ten years experience maintaining relationships with current customers and developing relationships with potential customers.
  • Has good experience in managing high volume phone inquiries
  • Proficient in MS Office suite including Word and Excel.
  • Dedicated to resolving customer concerns
  • Achieved number one in overall sales in the country

PROFESSIONAL EXPERIENCE

Confidential

Customer Service/ Sales Associate

Responsibilities:

  • Entered sales order quickly and accurately
  • Tracked overseas port shipments
  • Take 50 - 60 calls daily
  • Do cold calling for sales
  • Managed high volume phone inquiries
  • Negotiated existing business renewal contracts and upgrades of security systems
  • Handled confidential security information appropriately
  • Developed training materials and various other sales penetration aides
  • responsible for layout, design and sale of commercial and residential security systems which included CCTV, Burglar, Fire, Card Access, Intercom Systems
  • Worked sales leads including cold calling
  • Retained one million dollars in revenue
  • Management
  • Facilitated training on products

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