Helpdesk Support Resume Profile
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Skills
I have experience with
- Ticketing systems such as ReadyDesk and ConnectWise
- Windows Server 2012
- Windows 7 8
- Active Directory
- Group Policy Manager
- DNS
- MalwareBytes
- LAN Sweeper
- Microsoft Office
- GroupWise
- AppRiver
- Anchor
- Exhange Server
- Hyper - V Server
- DHCP
- Remote Desktop Connection
- Log Me In and Log Me In Rescue
- VIPRE Antivirus
- Trend Antivirus
- VM Ware
Work History
Confidential
Level 2 Helpdesk Support
- Service desk dispatcher
- Level 1 and Level 2 tech support
- Server administration and repair
- Provided remote and on-site helpdesk support
- Delivered network maintenance and up keep for various capital region and world companies
Confidential
Shift Leader Partner
- Organizing and directing partners on shift
- Stocking
- Cigarette and Lottery counts
- Cash checks
- Closing store
- Security checks
- Food service
- Exemplary customer service
Confidential
Intern in IT department
- Provided help desk support both local and remote assistance
- System Upgrades from Windows XP to Windows 7
- Testing and implementing new systems.
- Provided support on Windows XP and 7 systems
- Assisted in testing for successful conversion from Novell to Outlook
- Repaired and imaged computers for new users and user migration
- Maintained network and computer integrity for over 1 000 people
- Virus containment and removal using clean sweep
- Network Printer Programming and placement on the network along with setting up users with a profile to use each printer.
- Used Ghost disk to perform backups and help restore nonworking computers
Confidential
Cable Installer
- Sub-contracting work for Time Warner Cable
- Reading and following a mapped layout
- Install and lay cable throughout multiple job sites
- Worked with little to no supervision
- Worked closely with National Grid and Verizon
Confidential
Door Server Line Chef
- Customer greeting
- Managing seating charts
- Coordinating waiting list
- Preparing and cooking food
Confidential
Cleaning Team Leader
- Managed Team of 5 employees
- Sanitized recently vacated apartments
- Cleaned Business offices
- Managed Contracts with customers
- Organized cleaning operations
- Responsible for Scheduling
Confidential
Specialist E-4
Network System Analyst
- Cross trained with real world issues that I was tasked with solving
- Provided computer and internet tech support
- VoIP-phone and off-site assistance
- Personnel Management
- Had less than 7 hours of downtime in 15 months for both phone and internet network that was key to mission success
- Network monitoring of both the SIPRNet and NIPRNet
- Printer Networking set-up and troubleshooting
- Earned Army Commendation medal for exceptional service while deployed in a combat zone
- Repaired computers and software
- Configured computers for use on the SIPRNet which required secret clearance
- Used Windows XP on all the computer systems
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