Work Experience

Confidential

Business Systems Analyst

Contracting for Confidential a division of the Department of Health Services for the Federal Government. I have obtained a level 5 security clearance through my employment for the government. I supported the RPMS/EHR Behavioral Health Services BHS v.4.0 patches 1 2 application as an EHR requirement for Behavioral Health Services clinics throughout the United States IHS Tribal and 638 Indian Tribes. Employed both WebEx and classroom settings to train end users on this product. Provided customer support. Worked on validation and testing of the unreleased Patch 2 as well as creating test scripts. Provided site assessments for new tribal and related sites. Provided documentation for end users marketing purposes health fairs conferences and Training Manuals. Worked on the National ICD-10 readiness implementation project. Worked on the Teen Suicide Assessment PHQ-9 as modified for teens implementation for EHR/RPMS.

Confidential

Clinical Applications Specialist

Supported RPMS/EHR for all divisions of Gila River Health Care a tribally owned 638 site. I have created Consults Reminders Reports highly specialized Templates and various database updates as needed. Was the project lead on two successful EHR implementations for Behavioral Health Services and the Dental Clinic. Worked with all levels of management providers and other health care personnel to make these implementations successful. Participated in and directed problem definition and problem resolution activities. Coordinated with internal departments to provide associated deliverables required for the successful completion of development and maintenance assignments e.g. database development job scheduling network support help desk orientation and client implementation readiness . Conducted client interviews to perform analysis of client business processes and functional requirements. Prepared appropriate documentation to communicate and validate the information. Provided training to employees impacted by implementation project. Have been a part of the Meaningful Use Project for GRHC and have attended the week long Meaningful Use Conference as well as many conferences for updates to the MU process. I maintain my knowledge of RPMS/EHR by subscribing to several IHS list servs. I am the new provider/employee trainer for EHR and VistA Display. I also supported MS Office 2010. I have worked with Citrix thin client and web based applications.

Confidential

Instructional Designer/Trainer

New hire trainer for computer applications at all sites of Carondelet Health Network as contracted by CSC Computer Sciences Corporation . Instructional designer for future coursework as needed. Applications MS Office 2003 Cerner Millenium and Kronos.

Confidential

EMR Trainer

Part of implementation team for Allscripts Electronic Medical Record software roll-out to all UPH UPHK UMC clinics. Responsible for training all clinical and office personnel on new software. Responsible for implementation and go-live support for clinic physicians RNs LPNs and office workers. Working closely with systems support to provide immediate fixes to clinic issues for go-live. Developing training based upon clinic workflows and customization of EMR training to adapt to individual clinic needs while maintaining database integrity and best practices. Point trainer for Dragon software used in physician dictation processes. Editing and rewriting of technical end users manual. Worked with MS Windows Allscripts applications.

Confidential

Customer Support Analyst II

Supporting Misys CPR Computerized Patient Record Site Coordinator responsible for maintaining customer satisfaction and responding to customer requests for problem resolution. Responsible for three 3 specific sites and resolving customer issues from all other sites as well. Spearheaded the Misys Connect Project for CPR Support. Developed training and oversaw go-live of Misys Connect/CPR at beta site. Was involved in Misys Connect product enhancement testing and installation. Subject Matter Expert for training new employees/customers in CPR basics. Mentor for new employees. Documentation Specialist for CPR Support point of contact for all documentation related to ISO 9000 HIPPA and Joint Commission Policy and Procedures for audits. Provided on-call support.

Confidential

Business Integrator III

• Worked with over 1000 internal customers to resolve hardware and software issues. Supported the following program platforms Windows 9X Windows 2K IBM mainframe Unix and NT. Supported over 120 software programs. A small sampling MS Imaging MS Office 97 MS Office 2000 MS Office 2003 XP Storms PeopleSoft Adobe Acrobat Alpha Page McAfee Antivirus Extra Internet Explorer IPAQ Maximo PGP Palm Pilot Pagewriter PhotoShop Oracle Financials Visio
• MS Project SMS and Service Center. Worked as tier 1 tier 2 support provided on-call support.

Confidential

Help Desk Coordinator

Worked with over 400 internal customers in a 24/7 utility environment to resolve hardware and software issues. Supported the following program platforms Windows 95 Windows 2000 Novell and IBM AS/400 system. A small sampling of programs supported Word Perfect 8 9 Corel Suite MS Office 97 2000 Lotus Notes 4.x and 5.x Internet Explorer Netscape Navigator Visio PowerPoint and various specialized Utility software packages. Provided on-call support for Programming Department for Lotus Notes and AS/400 issues on an emergency basis. Provided Novell and Windows 2000 account administration. Developed revised Asset Management process for IT. Worked as a tier 1 tier 2 support tech. Created and taught in-house training classes for end users on various software products.

Additional Experience

Confidential

Help Desk Analyst

• Worked with over 1500 internal customers to resolve hardware and software issues. Supported the following platforms Windows 3.xx Windows 95 IBM AS/400. Supported software programs examples Novell Word Perfect Corel Suites 6 8 MS Office 95 97 Visio GroupWise. Provided account administration for Novell AS/400. Worked as a tier 1 2 support tech in a fast paced 24/7 medical environment.
• Created and taught in-house training courses for end users. Trained as a back-up AS/400 operator.