Desktop Support Resume Profile

SUMMARY OF QUALIFICATIONS

Knowledge of Microsoft Windows operating systems such as Windows 95
Windows 98 Windows NT Windows ME Windows 2000 Windows 8 7 XP
Vista. Linux
Proven ability to prioritize and complete multiple task
Technical training in both a remote and face to face setting. I also use the ticketing system for different companies.
Platforms Active Directory Network Monitoring Windows 2000 XP and 7 MS Windows Server 2008 familiarity with Microsoft 2005 Novell Sun Microcomputers UNIX Linux
Hardware Routers Switches Hubs Switches Printers Print Server troubleshooting and analyzing equipment
Software JavaScript Access Data Microsoft Front Page Microsoft IIS PC Anywhere Microsoft Communicator Remote Desktop Advance Help Desk AHD Veritas Backup Exec Exec View Citrix Microsoft Office Word Excel Access Power Point Visio Project Microsoft Outlook SCCM Norton Ghost Cisco VPN Lotus Notes VMWare Reflections Symantec Ant - virus Symantec Endpoint Encryption McAfee Anti-virus
McAfee Endpoint Encryption Check Point Encryption.

OBJECTIVE

A highly self-motivated results-driven IT professional with extensive experience working in a team-oriented atmosphere to support users in a multi-platform environment. I m seeking a challenging position that is dynamic and will utilize my training experience as well as expose me to opportunities to expand my knowledge.

EXPERIENCE

Confidential

Desktop Support

Works with updating and maintaining active directories and network monitoring
Assists staff with the installation configuration and ongoing usability of desktop computers peripheral equipment and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop ticketing system
Computing equipment and software.
Interacts with numerous computer platforms in a multi-layered client server environment
Trains and orients staff on use of hardware and software
Recommends and / or performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software
Assesses functional needs to determine specifications for purchases
Orders computer supplies
Assists in maintaining LAN/WAN records and as appropriate telephone systems cable
Provides technical training in both a remote an face to face setting
Assists with updating and maintaining JavaScript McAfee Endpoint Encryption software
Assists with updating and maintaining PC and Servers

Confidential

Monitored computer server console events and maintain normal operations for multiple UNIX Windows
Provided second level help desk support during staffed hours and first level help desk support during non-staffed hours for various network application problems throughout mill site
Coordinated repair with third party vendor
Installed new computer hardware and software
Ensured that computer systems are functional and secure
Set up computers Anti-Virus Symantec Endpoint Encryption security by way of firewalls and Debug
Provided technical training in both a remote and face to face setting

Confidential

Desk Top Support

Worked with updating and maintaining active directories and network monitoring
Assisted staff with the installation configuration and ongoing usability of desktop computers peripheral equipment and software within established standards and guidelines
Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software
Interacted with numerous computer platforms in a multi-layered client server environment
Trained and orients staff on use of hardware and software
Recommended and / or performed upgrades on systems to ensure longevity
Assisted in maintaining LAN/WAN records and as appropriate telephone systems cable
Provided technical training in both a remote an face to face setting
Assisted with updating and maintaining JavaScript software

Confidential

Desk Top Support

Worked with updating and maintaining active directories and network monitoring
Assisted staff with the installation configuration and ongoing usability of desktop computers peripheral equipment and software within established standards and guidelines
Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software
Trained and orients staff on use of hardware and software
Recommended and / or performed upgrades on systems to ensure longevity
Worked with procurement staff to purchase hardware and software
Assisted in maintaining LAN/WAN records and as appropriate telephone systems cable
Provided technical training in both a remote an face to face setting

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