PROFESSIONAL SKILLS:

Release Management

Jira/Confluence

SDLC

Service Now

Risk Analysis

Scrum Methodology

Change Management

Linux

AWS

SQL/SQL Server

Project Management

Windows Server 2008/2012

PROFESSIONAL EXPERIENCE:

Confidential

Delivery Manager

Responsibilities:

• Release Manager
• Designed New Release process for department - wide use
• New Process entailed
• Defined specific Release Windows
• Based on low usage times and lowest risk for users determined through analytics data
• Multi-level stakeholder approval
• Product, Business, Executive and Development Leads
• Defined acceptable production metric thresholds
• Worked with Deployment engineers to develop runbooks
• Set specific validation requirements from QA
• UAT, Regression and Load tests
• Multi-platform release notifications
• Slack Integration
• Email
• Standardized versioning across several applications
• Scrum Master
• Acted as Agile Leader for several development teams
• Scrum Master for application based development team
• Ran daily stand-ups and Sprint Planning meetings
• Organized retrospectives and backlog groomings
• Agile Lead for Kanban based Big Data operations team
• Led backlog grooming based on communicated priorities
• Held daily stand-ups to review Kanban board and assist in any blocker mitigation
• Project Manager II
• Led an effort to redesign our test and production deployment infrastructure
• Gathered requirements from development leads and relevant leadership stakeholders
• Developed a work breakdown structure
• Planned, reviewed and assigned tasks
• Developed schedule based on WBS and task list
• Held bi-weekly status meetings to review tasks, status and assist in blocker removal
• Maintained JIRA project and kanban board for the effort
• Creating, updating and accepting stories
• Communicated status of effort to Sr. Executives weekly through meetings and reporting

Confidential

Release Manager

Responsibilities:

• Release Management
• Evaluate all upcoming department-wide requests for change in the approval queue
• Work closely with the Change Management team to assess risk of upcoming RFCs
• Includes changes for Firmware, Infrastructure, Network and Applications
• Review and approve change tickets in change control meetings to accommodate engineering and business applications
• Proactively communicate with relevant stakeholders to ensure transparency and visibility of release-related information including scheduling, milestones, dependencies, risks, and key objectives
• Manage release processes including creating and maintaining release calendars, partnering with internal stakeholders to successfully execute releases, and measuring release execution performance-to-calendar
• Act as Release Manager for several Scrum Development Teams
• Assist the Scrum Master and Product Owner to plan, create and schedule releases
• Drive retrospectives with a goal of continuous improvement of release capacity, predictability, and stability
• Scrum Master
• Lead daily Scrum/Kanban meetings
• Outline and evaluate all Engineering work for the day
• Assign action items to the rest of the team in regards to pending and upcoming changes
• Release Implementer
• Implement updates and validate firmware configurations for Confidential equipment (STB, Gateways, and xApps)
• Monitor results of new firmware pushes affecting customer traffic to ensure effective work completion
• Work with Production Support teams to resolve any issue that may come up
• Project Manager
• Led an effort to transition department from JIRA to ServiceNow
• Defined requirements based on feedback from stakeholders
• Including technical needs established by users
• Defined milestones
• Held daily meetings with stakeholders and development team
• Assisted in UAT and additional requests established post release

Confidential

Systems Analyst

Responsibilities:

• Maintaining Development\Test Environments
• Using CA Process Automation to update the Software Build in Environment
• Manually upgrading the associated applications and components
• Tibco iProcess
• Confidential Rules Engine
• Output Management System
• Confidential OPENLink
• Restoring, upgrading and converting OPENLink Databases
• Net New Environments
• Creating a Development or Test Environment
• Installing and configuring associated applications and components
• SQL Server
• Tibco iProcess
• OMS
• Configuring the environment for specific use
• Setting specific permissions and Policy’s
• Installing the final software product using CA Process Automation
• Creating a dataset for Process Automation to reference
• Executing manual configuration steps
• Troubleshooting any failures that are presented
• Completing a manual checkout
• Incident Management
• Qualifying and properly routing requests and issues
• Triaging and resolving break\fix issues within Development\Test Environments
• Documenting the resolution and any relevant details are logged within a ticketing system
• Collaborating with SMEs to resolve complex issues

Confidential

Help Desk Analyst

Responsibilities:

• Application Implementation and Software Defect Documentation
• Document software defects
• Documentation
• Remote into users computer
• Repeat steps taken to recreate issue
• Screenshot and document steps taken
• Communication
• Gather information from the bug recreation
• Organize information into predetermined template
• Enter information into Ticketing Software
• Assign to corresponding application support or developer staff
• Providing users with training and walkthroughs for medical documentation software
• Meditech
• Versions 3,4 and 5
• Walking users through discharging patients and entering information
• Confidential Soarian
• Providing hardware and software technical support to the medical staff of over 65 locations
• Managing technical service requests from the medical staff c
• Troubleshooting and resolving the issue based on a Knowledge Base
• Remote connection troubleshooting
• Printer driver installs and troubleshooting
• Windows Office Suite application troubleshooting
• Desktop computers
• Monitor and display issues
• Windows XP to Windows 7 conversion
• Documenting issues from users
• Supported Identity Access Management process
• Active Directory account management
• Account auditing in support of network security protocols
• Knowledge Base Management
• Constructing Knowledge documents
• Maintenance of current documents