SKILLS SUMMARY:

Disaster Recovery

Active Directory

TCP/IP

DNS

DHCP

Microsoft Server 2003, 2008, and 2008 R2

Microsoft Server Clustering

Microsoft Office

Microsoft Sharepoint

GlobalSCAPE MFT

Solarwinds

HP Openview

LANDesk Management

LANDesk Antivirus

LANDesk Service Desk

Espresso to CA Workload Automation Migration

VMware

HP and Dell Server Architecture

Printer / Copier

HP Service Center

HP SIM

Attacc

Proficient with Linux, AIX, Solaris, HP - UX

IBM Endpoint Manager

Hercules

HPSA

Project Management

Patch Management

Trend Micro Client installations

Nitro Security

Vormetric

Sarbanes-Oxley audits

Killdisk

Network routers/switches

VOIP

WinMagic Encryption

Government Security Clearance

PROFESSIONAL EXPERIENCE:

System Analyst

Confidential, Boyers, PA

Responsibilities:

• Setup IT operations and helpdesk for new company acquisition in Confidential .
• Position required roles are to build out user laptops and configure computer systems to meet Government Security Requirements.
• Maintain phone systems and IT infrastructure within the environment.
• Setup service contracts and required software for IT business to run.
• Deal with end - user issues remotely and in person.
• On - Call 24x7 for any users having IT related issues.

Systems Analyst

Confidential, Creighton, PA

Responsibilities:

• Daily task consisted of but not limited to hardware and software support.
• Setup and repaired old/new printers and copiers for end users.
• Placed orders for new hardware equipment as requested by end users.
• Created laptop replacements for end users and made sure all applications were installed and up to date to company specifications.
• Setting up onsite visits for third party vendors for maintenance and repair.
• Plant walk-through to ensure all IT operations are functional.
• Mapping of system and user drives as well as setting up user profiles and devices.

PC Tech

Confidential, Grove City, PA

Responsibilities:

• Daily task consisted of but not limited to remote hardware and software support using LANDesk.
• Setup and repaired old/new printers and copiers for end users.
• Placed orders for new hardware equipment as requested by end users.
• Created laptop replacements for end users and made sure all applications were installed and up to date to company specifications.
• Wiped Laptops and old cell phone data from user’s cell phones before sending off to secure shred companies to be destroyed.

System Engineer

Confidential, Boyers, PA

Responsibilities:

• Configured CA Policies on multiple clients based on the business requirements to the customer.
• Wrote procedures for our operations team to use to resolve Espresso / CA issues when they present themselves during off hours.
• Created, managed, and maintained our Espresso / CA DR Servers and software environment.
• Performed annual DR test to confirm that we would be able to bring up our environment in a DR scenario.
• Configured Espresso and CA Workload Automation Desktop Clients.
• Managed and configured UNIX, Linux, Windows, AIX, HPUX, and Exchange setups for Espresso / CA infrastructure.
• Managed and configured GlobalSCAPE UNIX and Windows servers.
• Managed disk storage to ensure that we did not run out of space for customer data.
• Designed remote GlobalSCAPE site infrastructure in North America and Canada.
• Managed and maintained our GlobalSCAPE DR Servers and software environment.
• Performed annual DR test to confirm that we would be able to bring up our environment in a DR scenario.
• Managed Access control for both EFT environments with quarterly audits.
• Built and configured Windows and Linux Operating systems from scratch (physically).
• Built, configured, and managed Linux and Windows servers through VMware.
• Optimized VMware virtual servers in large data center environment
• Supported Virtual servers and applications 24x7
• Managed all changes and requests for the SKP Windows environments.
• Identified areas of concern with performance.
• Provided 24/7 support of all environments I owned.
• LAN / WAN support
• Configured TCP/IP and DNS for all MS Windows servers
• Configured LAN and WAN connections for over 100 enterprise servers
• Configured and identified VMware enterprise servers for specific vlan
• Worked with Network Administrators to trunk vlan’s properly
• Racked and cabled network switches both copper and fiber
• Identified physical network switch failures and replaced parts as needed
• Backup Administration
• Installed Commvault and netbackup on enterprise MS Windows servers
• Specified system and application requirements for backups (daily, incremental, weekly, monthly)
• Verified system backups were operational
• Enterprise Patch Management:
• Identified and implemented the Enterprise Patch policies for all Windows based SKP servers.
• Remote Data Center Management:
• Managed and maintained over 20 servers in remote data centers. I was also responsible for ensuring all data written to the environment was encrypted using Vormetric.

Systems Associate

Confidential, Boyers, PA

Responsibilities:

• Daily task consisted of but not limited to monitoring the datacenter server through HP OpenView, performed tape management for the Netbackup 6.7 environment, monitored for failed jobs for the Netbackup 6.7 environment, performed environmental walkthroughs to ensure that the datacenter infrastructure was not at risk.
• During our environmental walkthroughs, we physically checked the servers for error lights and escalated problems to the system owners.
• In turn, the owners requested that we change the faulty hardware through a maintenance program that I helped facilitate and get off the ground.
• I placed racks and connected power whips and pdu’s within the racks, cut floor tile, racked servers, network equipment(HP Procurve and Cisco), and ran cabling within the datacenter.
• Responded to emergency facility problems with power and cooling.
• Assisted System Engineers with installing and configuring Microsoft Operating Systems, and pre deploy servers.

Technical Service Representative

Confidential, Butler, PA

Responsibilities:

• Repaired Wide and Local Area network related issues for customers over the phone.