Desktop Support Analyst Resume New York - Hire IT People

SUMMARY

I is a highly - dedicated Computer Science graduate working as Desktop Support Engineer at Confidential, wif extensive analytical and software experience of investigating and diagnosing network problem, Database maintenance and IT operating systems.
Outstanding analytical, problem-solving and multi-task ability
Excellent communication and inter-personal skills in Customer and End-User Support
Excellent computer support such as troubleshooting, installations, and maintenance
Work well independently as well as aptitude for teamwork
Refined organizational skills to function effectively under time constraints

TECHNICAL SKILLS

Platforms: Windows XP, 2003/2008 Server (Active Directory), Vista, Windows 7, Mac OS X, MS

Exchange Server: 2000/2003; Database Oracle, MySQL, Microsoft Access

Software: MS Office (Word, Excel, Outlook, Access); VBScript, ASP, HTML/XHTML, Cold Fusion

Hardware: PCs, Laptops, Printers, Routers, Modems

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Web Content Management System: WordPress, Joomla

PROFESSIONAL EXPEARENCE

Desktop Support Analyst

Confidential, New York

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Triage (remote into customers machines if necessary)
Use Knowledgebase to research non solutions
Enter all incidents, requests into Service Desk Manager (tool)
Keep all tickets up to date wif all troubleshooting steps taken and how resolved
Follow up wif customers to ensure issue TEMPhas been resolved (if ticket is not resolved on phone)
Follow up wif customers to ensure issue TEMPhas been resolved (if ticket is not resolved on phone)
Monitor all requests and assign to correct group
Escalate to Team Lead any issue that needs more investigation
Assign tickets to Group if non that Service Desk cannot resolve directly
Keep Team Lead/Manager apprised of trend in tickets that could potentially be a Major Incident
Be aware of all Major Incidents and communications surrounding them
Be conscious of all workarounds and non errors and communicate to customers as needed
Perform other related duties as required

Confidential, New York

Desktop Support Analyst

Responsibilities:

Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OS and MAC.
Ensure desktop computers interconnect seamlessly wif diverse systems including Associated validation systems, file servers, email servers, application servers, and administrative systems.
Maintain and Support Windows Server 2008 and 2012 DNS, DHCP, AD, File Server.
Coordinate Troubleshooting network connectivity in a LAN/WAN environment.
Install, Upgrade, Configure, Support & Troubleshoot Switches, Routers and wireless access pointing in an Enterprise Environment.
Install, Support & Troubleshoot ASA Firewalls in an Enterprise Environment Manage & provide technical support for mobile devices/iPhones/iPads etc.
Able to troubleshoot and manage Video conferencing equipment in teh region
Asset & Inventory Management
Develop trends by monitoring and analyzing incoming calls, tickets, problems and support requests Manage, support & coordinate Print Services.

Confidential New York

Computer Lab Technician

Responsibilities:

Confidential

Intelligent Network Administrator Service and Support

Responsibilities:

Corrective Maintenance for Convergent Nodes & Services
Trouble-Ticket handling
Problem troubleshooting
Preventive Maintenance (Checklists) on Convergent Nodes & Services Nods
System inspection
Database monitoring, troubleshooting
Responsible for backup verification of different Convergent nodes, teh proper functionality of teh different servicing.
Develop and maintain efficient system logs and backup procedure. Execute daily system checks and initiate actions accordingly Responsible for emergency handling on teh Convergent Systems.

Confidential

Systems Support Specialist

Responsibilities:

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Managing member’s registration database system
Network Troubleshooting, Upgrading and backing up software
Repairing computer hardware, Updating Windows Operating Systems
Updating and editing customers records from teh Enterprise
Management System (EMS). Timely Daily, Weekly, monthly and Reporting / Statistic