Sr. Desktop Support Technician Resume San Diego, CA - Hire IT People

SUMMARY

Information Technology Technician experienced in all aspects of system, network and desktop administration with 10+ years’ experience, providing solutions and processes, based on the identification of client needs and goals. Specific expertise in health care, medical technology, pharmaceutical, and retail. Extensive experience managing people and technical resources from startups to Confidential 100 companies.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Sr. Desktop Support Technician

Responsibilities:

Implement and support electronic medical records software (Epic), for enterprise - wide project.
Administer site-wide special projects for roll-out, including multi-site inventory, barcode scanner, mobile medical computer systems, printers, and UPS’ configuration, testing, and deployment.
Manage hospital critical systems with 99% uptime.
Ensure ServiceNow ticket system to resolve service desk tickets, IMAC, and task.
Create documentation and standard operating procedures for IS Department.

Confidential

Sr. Product Implementation Analyst

Responsibilities:

Managed projects for customer site during implementation and product remediation.
Executed remediation on ventilators including: software upgrade, part replacement, initialization, calibration and operational verification procedure with 100% success rate with FDA recall.
Increased customer satisfaction by 25%, by including clients in all aspects of the project.

Confidential

Network/System Administrator

Responsibilities:

Designed, built, and configured Windows Server 2012, Windows 10 clients, printers and IP telephony.
Implemented Cornerstone application (Electronic Medical Record software).
Maintained Active Directory, DHCP, DNS, Users and Group Policies.
Administer system backups, database, firmware, antivirus patches, and Windows updates.
Act as escalation point for network/system issues; earning 100% issue-resolution, by providing after hours and emergency technical support.

Confidential, San Diego, CA

Field Service Engineer (Lead)

Responsibilities:

Implemented, supported, troubleshot and trained users on industrial inventory control systems, at customer locations.
Configured Confidential hardware and software according to customers' needs.
Organized, managed and streamlined all quality activities consistent with company policies and procedures.
Reduced production issues by 35%, through implementing a new quality inspection process.
Successfully delivered IT projects to agreed parameters of time, budget, scope and quality.
Certified, trained and mentored users on the Confidential system and device.

Confidential, San Diego, CA

Deployment Engineer

Responsibilities:

Successfully rolled out Windows7 to all corporate systems including workstations and laptops.
Backed up, imaged, deployed, restored, and troubleshot user’s systems in a corporate environment.
Installed, configured, and created documentation for JDA software installation.

Confidential

Team Lead/System Administrator

Responsibilities:

Supervised a team of field engineers/nurses and performed day-to-day operations.
Upgraded 2,500+ medical infusion pumps nationwide with 99.5% accuracy.
Conducted pre-site survey at each hospital and update Medical Devices throughout the country with upgrading software, hardware, and troubleshooting.
Directly interfaced with the Confidential Customers regarding all aspects of the upgrade process. Met with the customer on a regular basis to report status, discuss future work and discuss issues or needs.
Created team budget, planning, and ensured monthly budget goals were achieved.

Confidential, San Diego, CA

Instructor

Responsibilities:

Taught wide range of classes from vocational classes up to Master’s level.
Created class curriculum to include, but not limited to, syllabus, lectures, slides, grading papers, lab exercises, exams, and relevant periodicals.
Evaluated and recommended classroom lab hardware/software for various technical classes.
Mentored students for college prep and the workplace.
Served on the Computer Information System Committee to manage the direction of CIS Program.