SUMMARY:

• I have focused on the mobile iOS space; both Development and End User Support over the last 8 years.
• In my role as the lead Mobility Support Engineer and SME for various mobile applications task with creating and building the team supporting the growing Mobility presence at Confidential, Service - Now and various SAAS / Cloud-based technologies.
• I became the go-to person for ‘all things mobile’:
• If I wasn’t the one with the answer, I usually knew which department to contact.
• I am an excellent problem solver whether it is chasing down a bug in a code base or using out-of-the-box methods to solve unorthodox problems.
• On the development side, I can jump into badly documented code, decipher it, document and re-factor where needed and in many cases, find cleaner ways to implement.
• I have developed apps based on a rough concept through successful submission to the Apple App Store.
• Coordinated small teams from conception through completion including game design, remote database integration and UI interfaces. Spear-headed project through to successful launch of application and several updates based on customer feedback.
• Knowledge Articles, Ticket Tracking, Release Management, Problem Management
• Wrote focused knowledge articles for service ticket system as well as in-depth documentation on understanding and supporting the end user’s various software.
• Provided personalized training to new-hires, as well as continued mentoring and training as required or requested. Conducted knowledge transfer sessions for other department stake holders as well.
• Created several programs from scratch based on design requirements with focus on re-usability of code, usability and upgradability.
• Customer Design Requirements Engineer - Met with customers to develop their ‘raw’ ideas into workable design documents and functional software.
• Usability and application testing. Bug fix suggestions and modification tracking via JIRA and other web-based logging /project tracking solutions.

TECHNOLOGIES:

Mobility Specific: iOS - Objective-C / Swift 3,4 Updating iOS 5 application. Worked several Swift tutorials.

Multi-threading: Grand Central Dispatch, Collection View, Sprite Kit

UI Kit: Animation

Familiar with: Agile Methodology

Familiar with: TDD, Storyboards, Extensions, Closures, Core Data, Segues, Stack View,Some XCTest, Sprite Kit, AR Kit Created Date Import classes for XML Data generated from EXCEL spreadsheets Published, sold / updated apps on Apple App Store Remote Data Integration 3rd Party SDK Integration iTunes Connect / Apple Developer Account Management

Dev IDE: X-Code, Visual Studio, Java Beans, Eclipsem Dreamweaver, Microsoft Robotics Studio

Languages: Swift 4, Objective-C, C#, C, Visual Basic, Gcode, Assembly

Databases: mySql sqlite, MS Access, Oracle, SQL some SQL Server

Misc.: XML, UML, HTML, CSS various 3rd party Frameworks Firebase, Parse, Test Flight, SBJson, others. Mini-CNC/ Laser VR/AR - Oculus

IT: Service Now, Jira, Confluence, Build Forge, Jenkins, AirWatch, Servers, Active Directory, Networking

Operating Systems: Most flavors of windows Various Linux flavors Mac OSX Arduino

Game Design: Coordinated 3-member team from conception through completion of Unreal Engine based game project using 3rd party 3-D objects, Maya, Photoshop, Blender and other software.

EXPERIENCE:

Confidential, Lancaster, TX

Email Migration L2 Support Engineer

Responsibilities:

• Documented procedures for users migration from Goggle to O365.
• Solved Azure connectivity issues for iOS and various flavors of android devices.
• Monitored Service-Now queue for tickets.
• Solved various O365 installation and user issues.
• Routinely solved problems for a wide range of users from students to doctors and University Executives.
• Worked closely with Project Manager, Azure Architech and Email Migration Engineer.

Confidential, Lancaster, TX

Responsibilities:

• Worked on a refresher course on Java
• Did course work on Swift 3 / Swift 4 iOS - Objective-C / Swift project. Updating skills
• Researching VR and AR: I have Oculus Retail with 4 sensors and touch controllers.
• Working on updating a 5 year old iOS (objectice-C) medical symptom tracking application ‘Smart Cannabis’ I created while CTO @ Confidential . iOS /Swift ‘Space Invaders’ type game: updating basic project to include multiple settings, such as rate of fire, number of enemy ships, speed, damage coefficient, etc.
• Developing a multi-player tank game using Unreal Engine and C++ based on a Udemy tutorial.

Confidential, Dallas, TX

Lead Mobility Support Engineer

Responsibilities:

• L2 Support researching and providing solutions and support documents to various support and other departments
• Responsible for coordination of Mobile App releases via AirWatch with multiple departments
• Became 1st contact for many mobile questions: SME
• Created all support documentation for the EFB ‘Electronic Flight Bag’ for pilots & Flight Attendants.
• Worked Incident tickets directly with pilots and Flight Attendants; documented results in DASH (Service-Now system)
• Trained team members as well as other mobility project teams who were unfamiliar with the process, tools and deployment differences between desktop and mobile environments.
• Software Installation on Windows 2008 Server. Testing and interfacing with 3rd party developer.
• Created complex Excel-based reports comprised of multiple sources to track compliance and support trends.
• QA: Tested Beta versions of Apps as well as verification of deployed Apps
• Used various web interfaces such as: Comply365, Jeppesen Data Manager, WSI Pilot Brief Optima Admin, Build Forge, Jenkins, AirWatch
• Interfaced closely with Flight Ops (EFB Admin), 3rd Party Support vendor, mobile app vendors and numerous Southwest teams.

Confidential, NYC, New York

Mobile Application Developer

Responsibilities:

• Updated several applications for iOS 7 including a Flight Scheduling app.
• Designed and coded Event registration application for the iPad
• Redesigned download classes using NSURL Session, multiple download streams, background completion.
• Converted MySQL library access to use Core - data directly
• Incorporated several iOS frameworks: address kit, Map kit, Location Kit
• App consumed data downloaded in Json format using SBJson 3rd party API.

CTO / Software Design Engineer

Responsibilities:

• Designed and coded iPhone Medical App using Objective-C and Xcode
• I implemented GIT version control via 'Git Tower'
• Designed and developed database using core-data and sqlite.
• Developed efficient method to populated and update 'initial database' using XML Parser, excel and core-data relationships.
• Successfully launched application on iTunes App Store
• My Modular design using OOP practices allowed for in-house requirement changes

Confidential, Greenwich Village, CO

iOS QA / Customer Support

Responsibilities:

• Tested GUI (iPad & Browser based) for proper functionality Reviewed objective - c code for errors, added documentation where needed.
• Documented errors via JIRA
• Assisted customers via chat, email and phone
• Created Software User Manual
• Other Experience
• Manufacturing
• Electronics (component-level) Troubleshooting
• International Web Marketing / Sales
• Drafting some Autodesk Inventor experience