Desk side Support. Financial Center Resume

SUMMARY

Provided maintenance and user support for numerous devices and operating systems including Windows XP/7, Microsoft Office, remote VPN. iPhone iPad, Blackberry. Skype
SQL Databases and end user software packages. Prepared major office moves of more TEMPthan 700 users, printers, and Bloomberg Terminal machines from various offices Buildings locations.

PROFESSIONAL EXPERIENCE

Confidential

Desk side Support. Financial Center

Responsibilities:

Accounted for and collected Hardware and peripherals
Maintained a log of work orders updating tickets with new information.
Updated ticketing system accounting for tickets and updates
Performed system updates cloning and joining of PC to network
Added and removed various software packages MS office, and access to databases
Responded to incoming calls relating to hardware, Software and status of tickets
Collected outdate hardware, consoles, printer and peripherals ect
Imaged and installed windows 10 workstations

Confidential

Mobile Support

Responsibilities:

Utilize Admin tool Maas360 restricting user’s environment.
Responded to incoming calls relating to iPhones, Blackberries, Software and status of tickets
Activated and deactivated iPhones, Blackberries units
Updated tickets managing work load
Performed system wipes
Install various software packages: Location Services, share point, google talk BYOD, via maas360

Confidential

Tech Support

Responsibilities:

Collected and moved PC, Printers and other peripherals on/off network
Setup and hosted conferences via WebEx conferencing
Set up and assign names to LAN Phone
Responded to incoming calls relating to hardware, Software and status of tickets
Responded to end users, clearing printer queues trouble shooting HP4240 and clear
Setup end - users, first time users with peripherals, assisting first time log on
Booked and prepared conference room as needed for appointment
Supported and aided in support of Audio and video rooms
Supported Polycom microphones, Creston control panels adjusting audio volume and video settings accordingly

Confidential

Helpdesk/ Support Tech

Responsibilities:

Responded to incoming calls relating to Macintosh Hardware and Software
Utilized and Navigated Colleague, FileMaker Pro and other Databases.
Utilized Terminal to releasing end user sessions, printers and clear queues
Cloned various iMac, MacBook Pros, MacBook Air and Mac Mini computers (Casper 8.73)
Delivered and setup end-users peripherals, assisting first time log on
Imaged and cloned new IOS. installing various apps shipping out device to user
Supported and install Cisco phones.

Confidential

Desk Side Support Team

Responsibilities:

Supported end user desktops operating systems and applications: Win7 Mac OS x.
Image and repaired IBM Lenovo T400, T410, T420, T430 Laptops
Installed various software packages Oracle DB 11G client, MS Office Suite, Various scientific titles: me.E ChemDraw, Graph Pad, and Prism.
Installed and administer Google talk and other software to iphone.
Utilizing Remote tools LANDesk Management Console, Active Directory
Resetting and unlocking user accounts.
Mobile device support and requested setup for Blackberry, iPhones and iPads
Utilized MaaS360 and Blackberry Administrations, to manage Mobile Devices
Installed and supported VPN MS Office Packages an various other software packages
experience in Android, IOS
Offered Professional Desk Side Customer Support Service
Configured Outlook Mail to Blackberry hand devices.
Arranged and Set up local and international AV, Teleconference meetings.
Installed various scientific software within hazardous research environment
Handled teh day - to-day ticketing issues. (service now update)

Confidential

Desktop Support Analyst

Responsibilities:

Utilized various Active Directory tools locating Users, printers and PC information. Reserved and assigned IP addresses (DHCP).
Imaged and created PC images (GHOST) and assigned names
Migrated workstations, printers and data connecting to LAN.
Offered Phone and in person Professional Desktop Support
Updated Service now with any changes

Confidential

Medicaid Management Information System

Responsibilities: