OBJECTIVE

• Tolead a diverse technical team who implement and maintaintechnology that supports a strategic IT vision that works for today and tomorrow.

TECHNICAL SKILLS

• Technical Project management
• ITILv3
• Documentation
• Technical, end user and VIP software training
• Short and long term planning
• Budgeting
• Motivation
• Personnel development & management
• Goal planning / result oriented
• Process streamlining
• Root cause analysis and remediation
• Outstanding customer service
• SME for Legacy Novell Products
• SME for Group Policy and Group Policy preferences
• SME for Active Directory
• SME Microsoft SCCM
• SQL 2005 - 2012 and Express
• Microsoft IIS, ASP.NET, Web DAV
• Windows Desktop OS - all
• Re-packaging to .msi or AppV 4, 5x
• Windows server OS all
• Application delivery via AD, SMS, AppV, SCCM2007 and SCCM2012
• VDI via VMWARE

PROFESSIONAL EXPERIENCE

Confidential, OH

Desktop Engineer

Responsibilities:

• Maintenance of SCCM 2012 R2 environment.
• Design and implement deployments of virtual and standard applications.
• Design and implement deployments of virtual and physical desktops.
• Develop and maintain group policy to ensure desktop functionality and security, while reducing logon cost.
• Enhance existing environment to expand technologies such as VDI, SCCM 2012, Windows 10 desktop, BYOD, SSO and Citrix.
• Continue duties performed while with Dell Services and CMHP.

Confidential

Desktop Administration Content Advisor

Responsibilities:

• SME in Group policy, Novell products and delivering Windows Updates via SCCM
• As Desktop Administration Advisor, I mentor desktop engineers with regard to application of standard group policy settings for teh configuration and security of teh enterprise desktop.
• Assisted in design, and managed implementation of enterprise standard desktop in multiple hospitals and physician offices in support of EPIC and internal initiatives for Enterprise support model.
• Activities included onsite visits with teh deskside support staff, application support staff and relationship management to migrate their existing desktop support model to an SCCM supported model. Also included in assisting with re-packaging of applications, creating SCCM packages, advertisements, collections, task sequences, driver sets, etc to support deployment through SCCM. Additionally, I moved repeatable tasks such as printer deployments, shortcut management, power management settings, screen savers, etc into group policy and group policy preferences from a wide variety of other methods
• Maintained 40,000 enterprise desktops with respect to group policy, application deployment, and Windows updates.
• Activities included firming up process for utilizing SCCM to deploy Windows updates with a 90% or higher success rate for teh Confidential . Group policy management within multiple domains while developing an enterprise standard for common policies. Re-packaging applications using Altiris, Admin Studio and Java scripting for deployment in SCCM either from a vendor source or from Zenworks source application into .msi or AppV format.
• Assisted in planning, implementation and maintenance of migrations from legacy WinNT, Win2K and Win2K3 domains into a single Windows 2008 domain.
• Activities included various reporting activities as well as working with deskside support, user provisioning and application support to validate user, group and computer and group policy objects in teh domains being migrated.
• Planned, implemented and maintained desktop migration from Win 2K to Win XP within a single site.
• Activities included role of migration architect, and project planning for single site within teh enterprise. Coordinated efforts between deskside support and engineering staff, applications support staff, regional stakeholders and vendor management staff.
• Planned, implemented and maintained migrations from Novell infrastructure to Active Directory and SCCM.
• Activities included being teh Novell SME for a single site, and also teh infrastructure removal architect for two sites. Every object within teh Novell infrastructure was mirrored in an AD environment with SCCM. Users and groups were mirrored using Novell IDM 3.0 and 3.5 depending on teh region. Application objects were repackaged as .msi, AppV or javascript and subsequently built into SCCM. Novell group policies were migrated to AD policies. Launching icons were moved from Zenworks to group policy preferences.
• Assisted customers in resolving application and desktop issues that were teh result from multiple implementation efforts.
• Activities included hands on Tier 1, 2 and 3 support as needed as well as coordinating with other teams such as server and networking.
• Coordinated planning and implementation with other towers on teh Confidential, and within Dell corporate. (Networking, Server, Application support, User provisioning, etc)
• Projects included DNS restructuring, multiple new hospital and new physician site setup, Citrix farm consolidation, Server farm consolidation, Enterprise support model for infrastructure and applications, EPIC deployments for ambulatory and hospital.
• Implemented all changes using an ITIL supported change management system
• Provided mentoring for junior team members and deskside support through meetings, webinars, hands on and team building exercises.

Confidential, Springfield, OH

Technical Project Manager

Responsibilities:

• Designed, implemented and maintained desktop and associated services merge for Teh Community Hospital and Mercy Hospital in Springfield.
• Activities included filling teh roll of technology project manager for teh hospital merge. Coordinating project between teh stakeholders of two very different hospitals, their individual technical teams and both in-house and contracted IT staff. dis project merged every piece of infrastructure including a Cisco forklift, Server upgrade and relocation to a consolidated server farm, all user, computer, application, file shares and group policy objects. Services merge included DNS, AD, NDS, WinNT, Win2K, DFS, application distribution, Intrusion detection, Content filtering, remote access and bandwidth expansion. Due to limited resources,, hands on work for me focused on giving customers at both facilities all teh applications and files they needed from either campus or at home through a single directory service, application delivery method and remote access method.
• Worked with multiple teams in house and at corporate to achieve long term efficient support goals.
• Activities included engineering solutions that were sustainable through a regional support model while leveraging corporate support assets.
• Standardized several processes including user account creation, server creation, desktop imaging and application deployment.
• With teh merge of teh two hospitals, all desktop and user provisioning processes had to be streamlined and developed to support teh combined staff. Many of teh processes I developed were adopted by teh Confidential when they decided to support on an enterprise level.
• Provided training to junior team members, peers and customers including VIPs
• Assisted customers in resolving application and desktop issues due to multiple initiatives in dis region.
• Provided management and mentorship of Deskside support team (6 desktop techs, an asset manager and 2 desktop engineers.)

Confidential, Dayton, OH

IT Manager

Responsibilities:

• Assisted in planning and implementing all technical support services in teh School of Business Administration.
• Prior to my hiring, teh SBA had no defined Technology support staff. I worked with teh SBA stakeholders, faculty and staff to develop positions needed, hire teh right staff for those positions and subsequently manage 3 direct reports and 25 indirect reports. Customer support went from a 6 month backlog of tickets to 99.999% uptime.
• Standardized several processes including desktop imaging, hardware purchases and application deployment.
• I leveraged Novell and Zenworks to provide a standard image and application deployment for faculty, staff and three computer labs. An additional lab and 11 classrooms were added in my time here, and I assisted in planning teh technology build outs for all teh new areas, purchased teh infrastructure and hardware, contracted teh Central IT staff or contractors to deploy teh network and cabling infrastructure. I added additional staff and began training students to manage lab support in a self-sustaining way. dis added to teh School’s mission of developing young minds to build bright futures. Teh additional lab was an exact replica of a Wall Street portfolio center. Students were able to utilize teh same software stock analysts use. dis created a unique security need as teh software had to be used within teh SEC guidelines. I exceeded teh Center’s requirements for security, and it now hosts one of teh largest portfolio centers in an academic setting.
• Developed specialized Lotus Notes databases for collaboration via teh web and several applications unique to teh customer's needs.
• Implemented professional training for faculty and staff which dramatically reduced help desk calls.