SUMMARY:

• Highly dynamic, results driven Project Manager with over 10 years’ experience. Consistently successful in managing projects, resulting in cutting costs and increased revenue.
• Confidential was an excellent project manager, she combined a thorough perspective for all project details with a creative touch that resulted in captivating solutions for our web projects.
• Product managers loved her work as did the more creatively oriented integrated marketing communications team leaders.
• She could be counted on to complete the job with aplomb and the same high qualitative standard whether it was a tight time - line or a regular one.

SKILLS INCLUDE:

Business/IT Analysis

Requirements Gathering and Analysis

IT Project Leadership

Project Lifecycle

Software development life cycle (SDLC)

Stakeholder management

Software and implementation

International experience

Business Project Manager

Strong dedication

Excellent communication and interpersonal skills

Strong oral and written skills

Vendor management

Migration and Infrastructure

Agile development

Project Status Reporting

Process and procedures

EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads when possible
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Confidential

IT Project Manager

Responsibilities:

• Excellent communication skills using emails, status reports and other tools.
• A "consultant-like" mentality and demeanor as a project manager.
• Solid technical project management experience managing the full project lifecycle.
• Excellent soft skills and build good working relationships cross-functionally and across other projects.
• Detailed project planning and able to manage from a project plan.
• "Drive" project team to successful completion
• Agile project mythology used
• Worked in Safety and Soundness - IAM - Identity Access Management team
• Reported within the Consumer Lending Technology (CLT) Program Management Office, responsible for leading Enterprise Initiatives, Decommission Initiatives and IT Consistency efforts. These efforts range from small to large and may be confidential in nature. Initiatives/projects include managing all activities in accordance with TPM as well as any Enterprise Program and Consumer Lending Technology processes and procedures.
• Worked closely with the CLT Risk Management Group, HR, Finance, TIS as well as Line of Business partners in the Consumer Lending Group. Consulting with Enterprise Program Leaders, CLG Partners, CLT Risk and Technology Relationship Management to clarify and define project requirements.
• Develop and revise project plans and budgets, track project/budget status, identify and negotiate resolution of issues, escalating as necessary and ensure project tasks are completed according to established timelines.
• Frequently interact with senior management in CLT and CLG including creating and delivering presentations on project goals, plans, and progress.
• Supported other CLT-PMO Operations activities.

Confidential

Project Manager

Responsibilities:

• Created business processes and understanding of what the business needs and wants
• Worked with Enterprise Access Management to understand what apps or tools they need migrated.
• Worked with tech teams to understand the process and procedures are in place.
• Worked with the business and partner with technology to make sure project tasks are completed.
• Developed project plans, manage individual deadlines and goals for Service track.
• Manage and track issues, risks, and actions.
• Worked with Enterprise Access Management business to understand what apps or tools they need migrated.
• Worked with the business and partner with technology to make sure project tasks are completed.
• Worked with the technology teams but my responsibility was in creating business processes and understanding what the business needs and wants.
• Supported the business services and handled creating processes and procedures for the business.
• Worked with tech teams to understand the process and procedures in place - how to improve/steps needed to move forward. Making sure all services from a business stand point are in place.
• Used Project Manager Universal Work Station to track project.
• SharePoint, MS Project, Microsoft office.

Confidential, Morrisville, NC

IT Project Manager

Responsibilities:

• Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/sponsors needs and deliver on desired outcomes.
• Developed project plans, manage individual deadlines and goals.
• Created project plans metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Identified issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Developed integrated baseline project plans applying estimating models, identify resources and skills required, document estimating assumptions, refine plans and manage performance against them. Recommend best solutions based on understanding of business issues.
• Provided task-based schedule and cost forecasts and assist in assessing risk-based provisions.
• Captured and tracked program metrics and perform analysis.
• Managed project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
• Managed client expectations, anticipates operational and tactical risks and tracks them.
• Clarified, identified, and tracked requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
• Managed project closure initiatives, such as client satisfaction survey and closure analysis. Document and archive project activities, deliverables, tools and findings for future projects
• Agile development mythologies used on all projects.
• Team Members included Business Analysts, System Engineers, Architect, QA Analysts, and Software Developers and Testers.
• Worked with global matrix organization leading global projects
• Worked with 3rdparty software implementations.
• Software development life cycle (SDLC) processes followed.
• Migration Projects Amazon Cloud (AWS) to Quintles Internal Servers

Confidential, Cary, NC

Marketing Optimization Project Manager

Responsibilities:

• Designed and implemented marketing optimization solutions based on customer requirements.
• Installation and configuration of Confidential Marketing Optimization and Confidential Marketing Automation software and additional third-party components
• Provided reliable delivery of targeted project results through role as expert in the application of specific Confidential methodologies, products and technologies.
• Assisted in scoping and defining work efforts, resource plans, and estimating cost on phases/projects.
• Participated in gathered marketing data and process requirements.
• Prepared and presented materials for site visits, project work, and training services.
• Provided on-site support to customer marketing users as needed.
• Experience with Confidential
• Experience with marketing optimization software and processes, including the following: Confidential /OR, Confidential Marketing Optimization, MarketSwitch or Affinium Campaign Optimize
• Data mining techniques and analytical modeling for direct marketing
• Database marketing segmentation and marketing data requirements
• Campaign management software, such as Confidential Marketing Automation or Affinium Campaign
• Direct marketing domain, marketing processes and data requirements
• J2EE servers such as Weblogic, Websphere or JBOSS

Confidential, RTP, NC

Project Manager

Responsibilities:

• Created project plans and monitored plans throughout the duration of assigned projects.
• Ensured quality and timeliness of project results.
• Resolved escalated issues and referred problems to the next level.
• Prepared standard and ad hoc management reports and presentations for assigned projects.
• Organized and directed project teams.
• Methodology experience using Agile
• Used Systems Development Life Cycle (SDLC) for projects and implementations
• Assured the attainment of high quality results as scheduled.
• Efficiently interacted with peers and next level of management.
• Collaborate closely with project team members, business owners, stakeholders and technical staff.
• Excellent written and oral communication skills.
• Strong computer skills with advanced knowledge of Project, Excel, Word, PowerPoint and Visio.
• Created Technical Specification, Functional Specification, and Business Requirements documents.
• Used Agile iterative methods of determining requirements for software development.
• Created systems test plans and cases.
• Validate technical specification meet requirements.
• Verification by Convention Management (business partners) signing off on the phases of the project.
• Worked with business clients to gather requirements
• Waterfall / Agile development mythologies used on all projects.
• Software development life cycle (SDLC) processes followed.

Confidential, RTP, NC

Technical Project Manager

Responsibilities:

• Responsible for all aspects of development & product management for a number of highly business critical applications on fidelity.com including Account Opening, Transfer of Assets, Customer Profile, Account Features, Financial Profile, Beneficiaries, Online Message Center.
• Lead project teams in designing and developing solutions
• Manage multiple priorities and provide work direction to the project team
• Establish and monitor short, mid-scale and complex project plans
• Use influential skills to consult with business partners and coach project team members
• Foster teamwork and spirit of collaboration with project team and business partners
• Communicate status to customers, team, and executive management
• Manage one or more moderately complex technology projects, or components of a large complex project, under oversight from senior management
• Work within established framework regarding prioritization of projects
• Apply seasoned technical knowledge in carrying out work and fundamental knowledge of project management methodologies
• Manage projects utilizing standard detailed project management methodology. Establishes full project life cycle plans
• Develop project schedules, maintains status of project, and monitors activities of team members
• Coordinate and facilitate the accomplishment of work across multiple sites and/or work groups
• Develop working relationships with business management
• Identify and obtain commitment from functional and resource managers who formally manage project staff
• Establish project staffing requirements
• Obtain commitment among team members on role definitions and project deliverables to meet stated milestones and overall objectives
• Establish initial Service Level Agreements (SLA) with customers and serve as interface with business management
• Software development life cycle (SDLC) processes followed.
• Adhere to budget requirements for project, and monitor and provides reporting throughout the process
• Serve as initial escalation point in problem resolution process

Confidential, RTP NC

Project Manager

Responsibilities:

• Created project plans and monitored plans throughout the duration of assigned projects.
• Ensured quality and timeliness of project results.
• Resolved escalated issues and referred problems to the next level.
• Prepared standard and ad hoc management reports and presentations for assigned projects.
• Organized and directed project teams.
• Used Systems Development Life Cycle (SDLC) for projects and implementations
• Assured the attainment of high quality results as scheduled.
• Efficiently interacted with peers and next level of management.
• Collaborate closely with project team members, business owners, stakeholders and technical staff.
• Excellent written and oral communication skills.
• Strong computer skills with advanced knowledge of Project, Excel, Word, PowerPoint and Visio.
• Created Technical Specification, Functional Specification, and Business Requirements documents.
• Used Waterfall Model through the phases of Conception, Initiation, Analysis, Design,
• Created systems test plans and cases.
• Worked with business clients to gather requirements
• Assisted with Vendor / supplier testing
• Software development life cycle (SDLC) processes followed.
• Verify / ensure that tests produced the expected results .
• Reviewed test plans and validated the installed configuration and operation against detailed technical specifications, and review test results.
• Waterfall / Agile development mythologies used on all projects.

Confidential, RTP, NC

System Project Manager

Responsibilities:

• Manage customer-based project portfolios for more than 100 clients resulting in more accurate requirements gathering, and greater customer satisfaction, and shortening development time.
• Developed process improvement that greatly enhanced developers ability to make status updates, improving overall project coordination.
• Partnered with internal business partners and external clients to ensure all functions adhere to project timelines, deliverables, budgetary and quality standards
• Used Systems Development Life Cycle (SDLC) for projects and implementations
• Assist with the maintenance of the Corporate Action Project Work (CA) summary for Configuration, Workbook and Calculation Development
• Used Waterfall Model through the phases of Conception, Initiation, Analysis, Design, Construction, Testing and Maintenance were used.
• Communicate overall CA project status to management.
• Assist managers in monitoring standard processes within Corporate Actions and help implement process improvements to the same
• Maintain standard process documentation and disseminate to all affected Associates
• Meet with developers regarding weekly status of projects and status updates in SharePoint.
• Assign Calculation, Workbook and Configuration Development resources to every CA and Implementation Projects.
• Provide project management support for CA that does not have System Project Managers assigned.
• Occasionally act as onshore lead for offshore Associates for individual projects
• Responsible for resource planning, management of demand vs. supply and projecting of capacity needsRun and distribute capacity reports to management. Summarize trends, outlooks and constraints.
• Software development life cycle (SDLC) processes followed.
• Point of contact for resourcing and capacity for all CA and Implementation projects.
• Waterfall development mythologies used on all projects.
• Track incidents and report trends.
• MS Excel
• MS PowerPoint
• Mercury / Kintana program
• PPMC program
• SharePoint

Confidential, RTP, NC

Project Manager

Responsibilities:

• Created project plans and monitored plans throughout the duration of assigned projects.
• Ensured quality and timeliness of project results.
• Resolved escalated issues and referred problems to the next level.
• Prepared standard and ad hoc management reports and presentations for assigned projects.
• Organized and directed project teams.
• Used Systems Development Life Cycle (SDLC) for projects and implementations
• Assured the attainment of high quality results as scheduled.
• Efficiently interacted with peers and next level of management.
• Collaborate closely with project team members, business owners, stakeholders and technical staff.
• Excellent written and oral communication skills.
• Strong computer skills with advanced knowledge of Project, Excel, Word, PowerPoint and Visio.
• Created Technical Specification, Functional Specification, and Business Requirements documents.
• Used Waterfall Model through the phases of Conception, Initiation, Analysis, Design,
• Created systems test plans and cases.
• Software development life cycle (SDLC) processes followed.
• Worked with business clients to gather requirements
• Waterfall / Agile development mythologies used on all projects.

Confidential, Durham, NC

Project Coordinator

Responsibilities:

• Develops detailed design document and recommendations for review, effectively utilizing project management methodologies.
• Proposes a variety of solutions to business issues/problems utilizing appropriate analysis tools (i.e. Cost/Benefit Analysis, Flow Charting, etc.).
• Assists upper level management on special assignments, i.e., budgets, operating plans and financial cost forecasts to support the objectives.
• Ensures that all project related documentation is clear and contains accurate information and provides a means to maintain the documentation over time.
• Pursues active membership in professional organizations and seeks continual professional development in an effort to identify industry trends and innovative solutions to current and emerging industry challenges.
• Assist in developing project plans and recommendations in support of Departmental/Company objectives and assists with implementation; tracks and reports on the status of the project. Must ascertain, categorize and assist in managing projects in relation to corporate priorities.
• Effectively manages multiple priorities, initiatives and projects.
• Utilizes numerous software programs (e.g. Word, Excel, Power Point, Visio and Project) to aid in the design and execution of project implementation plans and strategies.
• Assists multiple departments with analysis and development of business process to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Ability to develop and maintain project documentation to specifically address project scope, deliverables, project plans, cost tracking, resource usage, issue tracking and status reports.

Confidential, Morrisville, NC

Research Coordination Manager

Responsibilities:

• Provide technical expertise to the overall operation within a division.
• Manage the operation of a clinical administration team and coordinate the non-clinical/clinical aspects of all projects (man hours, costs, budgets, skill level, quality assurance and conflict resolution) within regulatory guidelines.
• Responsible for supervising assigned clinical administration personnel, the allocation of personnel hours, and the coordination of clinical research management responsibilities in accordance with the organizational goals and objectives.
• Distribute workloads as well as coordinate clinical research management responsibilities of global clinical research trials in accordance with the organizational goals and objectives.

Confidential, Research Triangle Park, NC

Project Manager

Responsibilities:

• Deliver Web-based solutions for global Confidential eServer, eServer BladeCenter, and e Server AMD Opteron
• Key manager of the global Confidential eServer, eServer BladeCenter, and e Server AMD Opteron processor-based server interactive marketing content. Provide global marketing analysis and development direction for the site.
• Manage new product launches on the web (multiple sites) and for the global marketplace.
• Drive all product announcements to completion on the Confidential site.
• Direct the full marketing lifecycle in collaboration with marketing teams, project managing the creation and deployment of public facing interactive websites.
• Specific vertical responsibilities include: photography coordination, graphics production coordination, marketing test requirements, web writing/coordination with professional writers, page design and layout, functionality/navigation, HTML coded and data driven page development management, communications with global teams regarding collateral materials for individual geographies (this may include translations for international markets).
• Key player during Confidential technology announcements, ensuring that PR, marketing relations, and technical functionality are maximized to support a smooth market launch. Developed backup plans to ensure representation on sites. Tools used were MS Project and Excel.
• Design ad pages to which, various publications and TV networks such as The Wall Street Journal have directed public traffic for product information. These pages have created significant revenue streams for Confidential through online purchases and business partner purchases.
• Lead Web cross-functional team on global Small Business Web initiative. This project was geared to the creation of a web presence addressing the SMB target market for BladeCenter & AMD Opteron processor-based products. It was comprised of cross-functional teams, including engineering, marketing, development and technical writing teams.
• Provide Web metrics to executive and other teams using Web traffic analysis and reporting tool.
• Worked as customer liaison to fully satisfy customer requirements.
• Work with the client and within the team to identify business requirements and develop the proposal.
• Manage the redesign of several Web sites, including worldwide product related pages.
• Execute a wide range of process activities beginning with the request for proposal through development, test and final delivery.
• Works as part of the overall team in the formulation, development, qualification and launch delivery of offerings to the market or transitioning of offerings out of the market in response to customer requirements.
• Acts as primary liaison between brands teams (clients) and Confidential .com for launching new products on the Web. Facilitates meetings with clients and communicates Confidential .com Web strategy.
• Manages Confidential .com Production Services Web data/content and keeps projects on schedule and within budget.
• Works with the technical and design teams to execute on solutions/applications that reflect the brand and business objectives in a cost-effective, scalable way.