Technical Skill Set

Server 03 XP Pro Vista Windows7 Server 03 08 Altiris Deployment Servers Mac Citrix AD Admin Ghost VMware support Lotus Notes Admin 4-8.5 Outlook Exchange 5.5/2007 Admin TCP/IP configuration Linux Red Hat AT T Connect VPN IIS Checkpoint Firewall Cisco ICND Enterprise Administrator User and Server Manager MacAfee Norton Trend Anti-Virus admin Siebel 7.0 ManageNow Remedy Ticket reporting Info Workspace FrontPage98 Dreamweaver Zenith N-Able SQL Enterprise Manager Build administration VeriSign Admin Unified Messaging EdgeSight

Personal Professional Skill Set

• Ability to work independently and part of a small SW Team Understanding of the challenges of building and operating large-scale systems
• Ability to work collaboratively Experience with infrastructure PC Support troubleshooting course build failures project management creating developer accounts etc. Experience building software for distributed networked environments. Experience working with instructors and Subject
• Matter experts to deliver innovative technology solutions in Education.

WORK EXPERIENCE

Confidential

Datacenter Server Engineer

• Responsible for HP Datacenter environment within the World Wide Online Education Division with approx. 8-10k servers onsite.
• Key areas of expertise include a working knowledge of Hardware and operating systems W2K8 2K3 HPUX Linux Storage F5 EVA c-Class Blades Proliant Gen6 7 and 8 VMware Network Switches Altiris DHCP
• Extensive experience in fault isolation and resolution in complex multivendor environments listed above
• Supporting Instructors Students with class setup issues including PC s Server builds connectivity and networking
• Develop and implement necessary IT policies and procedures including those for architecture security standards
• Troubleshooting various portfolios to provide comprehensive tier II/III support
• Active hands-on day-to-day support of the IT Operations environment for Linux Redhat Windows OS HP Equip.
• Manage the deployment monitoring maintenance development upgrade and support of all IT systems
• Interaction with multiple engineering team members and customers on a daily basis
• Experience working with instructors and subject matter experts to deliver cutting edge solutions in Education.
• Create maintain and update daily operations status reports.

Confidential

Technical Analyst

• Supported Windows7 XP and Users managing PC builds and deployment of new systems
• Responsible for installation and maintenance of moderately complex hardware/software systems
• Handle network server desktop administration
• Troubleshooting Active Directory replication problems
• Performed maintenance on those computers as needed

Confidential

Desktop/Helpdesk Support

• Supported Windows7 XP and Users managing to solve issues including Installs Account Management
• Administration of DNS DHCP and WINS
• Provided LAN/WAN Wireless support for users.
• Handled installs of software/hardware on new PC s and laptops and
• Performed maintenance on those computers as needed.
• Handled computer inventory and assigning of assets to all personnel

Confidential

Customer Relations Manager

• Supported end users and managed phone calls on a variety of issues including install Account Mgmt. for end users on Windows7 XP and Vista
• Worked with MS SQL Query Analyzer to research and look up Tables.
• Used SQL QA to lookup data inside the tables
• Interacted with customers and focused on issues they were having with the AT T Connect Software.
• Worked on issues relating to Outlook Adm and how it interacted with our software.
• Conducted online AT T Connect meetings to resolve issues and worked with our Engineering and
• Recreate Customer issues on VMware MS VM images ranging from Win2k thru Server03.

Confidential

Onsite Network Support Consultant

• Responsible for computer operations Windows Server03 and Workstation XP
• Primary contact for Active Directory issues
• Troubleshooting Active Directory replication problems
• Administration of DNS DHCP and WINS
• Provided LAN/WAN Wireless support for users.
• Handled installs of software/hardware on new PC s and laptops and
• Performed maintenance on those computers as needed.
• Handled computer inventory and assigning of assets to all personnel
• Updated and maintained Intranet Web page

Confidential

Systems Support Engineer

• Worked with customers to resolve technical problems ranging from Level 1 2 and 3 issues
• Supported end users on Windows7 XP and Vista
• Primary contact for Active Directory environment
• Created User Accts and assigned rights and privileges as required
• Troubleshooting Active Directory replication problems
• Implementation and administration of DNS DHCP and WINS
• Monitored environments with Zenith Software.
• Replicate customer issues on VMware MS VM Win2k thru Server03 and build images
• Worked with management teams to setup training and implementing new software
• Train all new Support group members as they were hired
• Setup and maintain Zenith and N-Able monitoring software for over 300 Acct s
• Worked with MS SQL Query Analyzer to research and look up Tables.
• Used SQL QA to write short Select statements to lookup data inside the tables
• Change Management for all small to mid-sized clients.
• Handle several thousand calls/requests per month with a team of 3 - 4 people.
• Analyze processes develop and implement improvements.
• Create maintain and update data center infrastructure documentation and SOP s

Confidential

Helpdesk Technical Lead/Technical Support Engineer

• Managing technical support team responsible for infrastructure services group
• Responded to Help Desk calls on a daily basis and managed problem escalations in conjunction with the
• Problem Coordinator to ensure customer satisfaction from Support Team.
• Monitor customer service calls to ensure customer satisfaction goals were achieved.
• Creating standard server builds
• Provided OS and hardware support to key financial payroll sales groups
• Primary contact for AD environment responsible for configuration and troubleshooting
• DNS Group Policy WINS DFS etc.
• Created User Accts and assigned rights and privileges as required
• Creating new AD Forest domains for test environment/s
• Active Directory users and groups management.
• Troubleshooting Active Directory replication problems

Confidential

Regional Support Coordinator

• Responsible for PDC and BDC Office personnel and Field Sale Representatives.
• Provided LAN/WAN and RAS support for users.
• Created AD User Accts and assigned rights and privileges as required
• Acted as the Helpdesk Manager with support involving all of New England as well as NY and NJ.
• Handled installs of software/hardware on new PC s and laptops and also performed maintenance on those
• Handled computer inventory and provided daily network backups with a DLT tape system.
• Developed and maintained Corporate Intranet Web page using FrontPage.

Confidential

Systems Integrator

• Handled installs of Windows O/S MS Office Exchange and I.E.
• Win2k Rollout for over 5000 end users running Windows OS s
• Recreate Customer issues on VMware images ranging from Win3.1 thru NT4
• Responsible for training all new employees .

Confidential

MIS Technician

• Build maintain Novell 3.12 and 4.11 servers as well as Windows NT 3.51 and NT 4.0 servers
• Responsible for repairing network server problems that arose.
• Responsible for shift activities.

Confidential

Sergeant/Patrolman

• Officer in charge of training a twenty man unit for housing developments in the inner city of Boston Roxbury
• Duties included supervising patrols and settling tenant disputes acting as a liaison between the Management
• Company and my agency
• Additional duties included enforcing the laws of the Commonwealth and ordinances of the city of Boston
• booking of prisoners follow up court proceedings and networking with other city state and federal agencies.
• Administrative duties such as taking disciplinary action scheduling and officer dispute/s when necessary.