Network Analyst Resume Little Rock, Arkansas - Hire IT People

SUMMARY:

Looking forward to a challenging job in reputable organization to utilize my IT and management skills for the growth of organization and myself.

SKILLS & ABILITIES:

Analytical thinking, planning, strong verbal and personal communication skills. Accuracy and Attention to details. Organization and prioritization, use of judgment and ability to solve problems efficiently.

EXPERIENCE:

Confidential, Little Rock, Arkansas

Network Analyst

Responsibilities:

Provides 24x7x365 troubleshooting support for the network.
Demonstrate analytical skill to maintain SLA; resolve outage in timely manner.
Lower ticket queue and ticket handling time.
Critical thinking skills needed in this time sensitive industry.
Knowledge, exposure to Juniper and Cisco routers, Cisco and Lucent ATM switches and a variety of DSLAMs.
Knowledge of data networking concepts, such as TCP/IP, PPP, ATM, and Ethernet.

Confidential, Little Rock, Arkansas

Network Analyst

Responsibilities:

Tier I troubleshoot via phone and email; superior written and verbal communication skills.
Email resolution, POA (Plan of Action) implementation to Project Management of ticket status updates.
High level usage of Remedy and Microsoft CRM Dynamic ticketing system, configure Cisco switches and routers TCP/IP and phone systems knowledge.

Confidential

Technician

Responsibilities:

Analyze factors or causes of network issues.
Evaluate the best solutions to resolve problem; implementing a plan of action.
Train and delicately explain answer in non - technical jargon.
Wireless configuration for all operating systems: Windows, iOS, and Android.
Windows network configurations on XP, Vista, Windows 7 and Windows 8.1.

Confidential, Little Rock, Arkansas

Brand Ambassador

Responsibilities:

Train and demonstrated new emerging technology.
Solution orientated ideals and concepts.
Lateral thinking, the ability to perceive patterns that are not obvious.
Mobile device software and hardware installation and consulting.

Confidential, Little Rock, Arkansas

Technical Consultant

Responsibilities:

Install and configure new software, undertake regular upgrades.
Routine maintenance on “how to” cope with frozen programs or damaged hardware.
Thorough familiarity with software and hardware of many different types of computer systems, including lesser-known features.
Inventory and reporting duties trends and services, and maintain inventory.
Troubleshoot voice, data. In-house support to customers on operational/maintenance of equipment.

We provide IT Staff Augmentation Services!

Network Analyst Resume

Little Rock, ArkansaS

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