TECHNICAL SKILLS:

Active Directory: Exchange; SQL Server 2008 VMware, Hyper - V, Red Hat Linux, AWS, AzureDesktop OS Windows 10, 7; Mac OS 10.11.5, Ubuntu Linux

Hardware: PC, Mac; HP Proliant, Procurve; Cisco Catalyst, ASA; Checkpoint, Juniper, Fortinet

Mobile: iOS 9.2, Android, BES 10, Meraki, MaaS360, AirWatch, Mobile Iron

Applications: Office365, Office 2013, Adobe CS6, Casper Suite, Final Cut Studio, Google Apps, BackupExec, NetBackup, EMC Networker, Veeam Backup

Security: Symantec DLP, McAfee ePO, Splunk, Dell KACE, SolarWinds LEM, PRTG, WireShark, LANSweeper, SailPoint

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Security Operations Specialist

Responsibilities:

• Assessed and enforced new security policies under the Chief Information Security Office and carried out IAM (Identity Access Management) initiatives for local and global offices in reviewing, provisioning and removing of privileged access and other resources.
• Currently managing team of 5 consultants, led meetings with international offices and offered direction for both business and development groups to comply with security policies.
• Areas of expertise included MDM, DLP and SIEM.
• Additional projects included creating proof of concept demonstrations for replacing in-house management systems with Symantec DLP, McAfee ePO, Solarwinds LEM and Splunk.
• Areas of concentration included log management, threat identification and incident response.

Confidential, New York, NY

NOC Engineer

Responsibilities:

• Administered and maintained infrastructure of over 200 servers and over 3,000 users in a predominantly Microsoft environment (AD, DHCP, DNS, Group Policy, Exchange, BES, SQL, Citrix XenApp, EMC SAN, Cisco Catalyst, VoIP).
• Also performed IAM functions such as on-boarding, off-boarding and provisioning access rights (SailPoint).
• Responsible for the environmental and system health of the network operations center (McAfee, SolarWinds, LanSweeper, PRTG, What’s Up Gold) and delegation of immediate crisis resolution and longer term project-based improvements (HEAT ticketing).
• Covered off-hour responsibilities of other departments such as Mobility (Mobile Iron, BES) and Networking/Security (Cisco switch and firewall administration).
• Took ownership of time-sensitive issues, corrected/updated IT documentation and workflows (Visio) and regularly updated management on pending projects and experience-based recommendations.
• Other duties included Exchange migration from 2007 to 2010 and new backup implementation (BackupExec, Netbackup, EMC Networker).

Confidential, New York, NY

Network Administrator

Responsibilities:

• Administered and maintained 15 physical (Dell PowerEdge) and 10 virtual servers in a clustered, hybrid environment (Windows Server 2012, 2008 R2, and 2003) as well as network maintenance for financial services firm’s head office in NY as well as satellite offices in Connecticut and Texas (total of 200 workstations and 180 users).
• Projects included server migrations, FTP security compliance and implementing MDM (Airwatch) for iOS, Android, Blackberry, Windows Phone 8.
• Administered Exchange Online, AD, DHCP, DNS, WSUS, ADFS, SQL Studio Manager, Hyper-V and various other server roles and features.
• Monitored network and endpoint health with various tools such as SolarWinds, LANSweeper and WireShark.
• Enforced security access with group policy and firewall configurations.
• Resolved critical issues with Office365 implementation with PowerShell and DirSync.
• Administered and maintained SharePoint and CRM for licensed users.
• Resolved Wifi traffic issues and provided both C-level and basic user support as needed.

Confidential, New York, NY

Systems Administrator

Responsibilities:

• Administered and maintained AD, Exchange, BES and Red Hat Linux physical (HP Proliant) servers as well as virtualized servers in VMware.
• Administered Mac laptops, Mac Mini’s, iPads and iPhones via Casper Suite (deployment, patch management, volume purchasing).
• Managed work crews and consulting teams for short term and remote office projects such as server upgrades and workstation rollouts..
• Evaluated, purchased and implemented MDM (MaaS360) to all mobile users.
• Assisted in the conversion of physical to virtual servers via vSphere Hypervisor, as well as EMC SAN implementation.
• Installed, managed and maintained Cisco Catalyst and HP Procurve switches as well as Checkpoint and Cisco ASA firewall appliances.
• Monitored system health and security with Symantec Endpoint Protection, PRTG, SolarWinds and Maillive.
• Monitored network Wifi security with Meraki Dashboard.
• Monitored desktop and laptop security with Symantec Endpoint Protection and KACE.
• Researched and resolved PC, Mac, iOS and Android issues. Major projects included:
• Setup and migration from Exchange Server 2000 to 2003, and then 2010.
• VLAN configurations for internal and guest Wifi networks
• VPN and RADIUS configuration of Cisco appliances
• Assisted with VM conversion of physical servers and backups
• Documentation of all IT procedures and projects, training/support of users and part - time consultants.
• Also conducted vendor bids, gathered technical requirements and managed work crews for above projects.
• Maintained support contracts and evaluated new vendors when needed.
• Reported directly to the Director of IT.

Confidential, New York, NY

Project Manager

Responsibilities:

• Moved 3,000 users from Novell Netware 6 to Windows Active Directory, migrating 8,000 user profiles from IMAP to Exchange.
• Rebuilt and re-imaged PC and Mac desktops as needed.
• Installed and configured Citrix and Juniper VPN clients as needed.
• After 2 months promoted from Project Specialist to Project Manager - trained new consultants, scheduled teams, developed and documented procedures.
• Resolved proprietary system compatibility and departmental communication issues.
• Reported directly to the Director of IT Projects.

Confidential, New York, NY

Helpdesk Specialist

Responsibilities:

• Supported New York office of 72 users (sales, marketing, management, art, prepress and video production) in a mixed environment of Windows XP and Mac OS X workstations and laptops.
• Provided first response support and coordinated with other IT staff and management (located in San Francisco) to resolve issues. Regular duties included:
• Software training, support and updates (Adobe Creative Suite, Final Cut Studio, Keynote, Avid, FileMaker Pro, MS Office, ACT 2005). Researched and resolved software conflicts between applications and OS updates and network protocols.(TCP/IP, AppleTalk, VPN)
• E - mail migration from Eudora/Outlook to Mozilla Thunderbird to Entourage, Outlook 2003.
• Trained and managed summer interns.
• Edited video and authored DVD s for in - house communications and training using Final Cut Studio (FCP, DVD Studio Pro, Motion).

Confidential, New York, NY

Technology Associate

Responsibilities:

• Supported 50 workstations (PC, Mac, Linux) via Windows Server 2000 Active Directory, as well as 10 remote users via PC Anywhere and Timbuktu Pro.
• Responded to technical support calls and e - mail from customers
• Supported staff in day-to-day use, training for clients, special events and presentations (digital photography, desktop multimedia presentations using Adobe Photoshop, Premiere, Powerpoint).
• Administered network backup system (ArcServe 9)
• Purchased software and hardware upgrades, new servers and workstations.