Production Support Resume

SUMMARY:

Diligent university student who has never fail to meet project Deadline. Aiming to leverage my technical skills, and knowledge of product development to land a great Job. Ability to critically think and implement ideas successful working in both team and self - directed settings.

SKILLS:

Technical Writing

Configure & Troubleshoot Hardware & Software

Project Coordination & Management

Product Optimization

Drupal

Microsoft SQL Server

SQL Server Integration Services

Databases

Salesforce

Java Programming & Data Structures

Wireless Mobile Software Engineering

Object-Oriented Design

Multimedia & Presentation Technologies

Technical Writing

Strategic Planning & Operations

SharePoint Designer

SSRS, Crystal Reporting

VMWARE

Database Management Systems

Information Security

Assembly Language Programming

Computer Organization and Architecture

Software Engineering Process Management

Technical Support & Assistance

EXPERIENCE:

Production Support

Confidential

Responsibilities:

Provide expert, hands-on support with product installation, configuration, and troubleshooting in client production environments.
Take ownership implementation projects, by working collaboratively with clients and Implementation Partners.
Research, diagnose, troubleshoot and identify solutions to resolve issues encountered during product installation or upgrades
Sever Upgrade/Installs
Software Bug Tracking
24hr On Call

Application Analyst/Development

Confidential

Responsibilities:

Provide help desk support services for onsite and offsite staff, escalating non-routine help desk tickets and IT problems to third party support organization. Insuring all issues are resolved through to completion. perform maintenance and emergencies response, during business hours and non-business hours
Experience in database operation and troubleshooting (MS SQL) SSRS Reporting with Crystal Reporting
VMWARE Install and software testing
Train others on the use of tools, software, and technical procedures necessary to maintain the integrity of our software(VAST)
Develop and strengthen working relationship with customers, and partners.

Epic Team Lead Deployment Specialist

Confidential

Responsibilities:

Develop and strengthen working relationship with customers, and partners.
Supports endpoint devices, workstations, laptops, printers etc.

Application Analyst/Support

Confidential, Allentown, PA

Responsibilities:

Support the company in their asset management
In charge of company applications: coordinated ongoing technical support, on-call troubleshooting and problem solving for the pharmacy.
Supported local servers and maintained local phone connectivity and hookups.
Operated and maintained corporate network and critical networks, protecting network assets.
Implement SharePoint capabilities within site collection including personalization, publishing, workflow, branding and content access management
Troubleshoot, debug and implement software code to resolve issues found within SharePoint application
Developed and strengthened working relationship with customers, and partners.

IT Systems Analyst

Confidential

Responsibilities:

Identify problems and propose solutions and coordinates the integration of services between vendors; manages internal and external partnerships.
Troubleshooting email issues, spam and malware clean-up, updating user permissions, password changes, identifying possible network issues, escalation of issues to other members of the IT department.

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