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Customer Delivery Manager Resume

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SUMMARY:

  • Principal Consultant - 16 years of IT experience in Oracle application with 9 Implementations, 2 upgrade, Development and Roll-out Projects in Release 12.2.5 & 11i.
  • Hands on with VCP modules (ASCP, GOP- Both constraint & unconstraint), Manufacturing modules (BOM, WIP, CST, ENGG) and Distribution Modules (PO, INV and OM)d)
  • Have been associated with Implementation, enhancement, support and roll out projects across multiple countries: USA, Europe and Middles east.
  • Reimplementation of Oracle Application for Engine Manufacturing plant (VCP requirements with core Mfg & Distribution modules
  • Redesigned Locomotive Manufacturing plant with Constraint based planning using Rel 12.2.3 to improve inventory turnover and better utilization of Resources at Confidential, Fort Worth, Texas
  • Introduction of Constraint based planning for Oil services equipment manufacturing plants at Confidential, Houston, Texas
  • Developed and implemented Supplier constraint based planning at Confidential, South Carolina
  • Implemented ASCP and GOP with constraint based Material and Resources planning at Cummins Generators, Stamford UK to improve market response time, better inventory management and supply chain planning
  • Implemented MDS, MPS and MRP concepts in supply chain management as part of ERP rollout in Confidential
  • Designed and Implemented KANBAN, Super Markets for better inventory management in Confidential, Paris
  • 9 years of domain experience in Manufacturing & Distribution environment working in Hi-tech manufacturing industry responsible for shop floor management, supply chain planning, Inventory management & Production planning control.
  • Responsible for Implementing quality concepts like TQM, 5S, TPM and Kaizen.
  • Successfully designed and implemented lean manufacturing systems, JIT, single piece flow & KANBAN concepts and managed to reduce inventory turnover and increased throughput time & Production capacity of final assembly in shop floor.

TECHNICAL SKILLS:

ERP Applications: Oracle Applications Manufacturing, Planning and Distribution Modules (Versions: R12.2.5, R12.2.3 & R 11i)

Software: Developer 2000 (Forms and Reports), SQL, PL/SQL, Clarify, Agile

Tools: Microsoft Projects, Toad, Microsoft office, Mercury, Visio, data loader

Methods: Knowledge of Six Sigma and QMS processes.

Domain Experience: Manufacturing, Supply chain Planning and Distribution

PROFESSIONAL EXPERIENCE:

Customer Delivery Manager

Confidential

Responsibilities:

  • Responsible for developing and implementing the project work plan including pre-planning items overall strategy, Scope Definition, resource plans, financial plans, risk plans, quality plans, timelines, communication plans.
  • Accountability for designing and delivering to customer SLAs, monthly and quarterly business metrics.
  • Consulting with client in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets. Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented.
  • Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added.
  • Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover).
  • Responsible for mentoring, coaching and developing team.
  • Developing and disseminating program status reports for internal and external stakeholders.

Confidential, Erie, Pennsylvania

Delivery Management and Principal Consultant

Responsibilities:

  • Responsible for managing Onsite and offshore team located across 4 locations managing Implementation / Development projects for Confidential .
  • Handling ASCP, VCP requirements and integration with MFG, and Dist modules.
  • Exposure to Demantra, Demand planning, Level loading of demands in Engine and Locomotive plants
  • Re Implementation of Oracle application 12.2.5 Confidential, PA (Engine Mfg plant)
  • Redesign Shop floor manufacturing and material management using constraint based planning to improve takt time
  • Development Projects Enhancement (SCM, MFG and VCP modules)
  • Managing Onsite and Offshore team of 20

Solution Environment: Oracle Applications R12.2.5

Confidential - Houston, Texas

Global Solution architect (VCP and Mfg) & Delivery Manager

Solution Environment: Oracle Applications R12.1.3

Responsibilities:

  • Implementation of Supplier Capacity Constraints as part of ASCP requirements and Procurement module
  • Solution Architect / Project Manager - ASCP, Sourcing 11.5.10.2

Solution Environment: Oracle Applications R11i

Confidential

Project Manager

Responsibilities:

  • Responsibilities include Maintaining project execution plan, Transition plan, work plan, integration across all module teams, controlling budget, scope & schedule, controlling changes to the scope & schedule, risk management, tracking & resolving issues.
  • Deliver project (including staffing, ramping up, planning, risk management, change management, resolving conflicts and expectation management) as per committed SLA and budget against the SOW.
  • Responsible for the design, costing and delivery of solutions on billable engagements for enhancements with required quality standards and structured methodologies.

Solution environment: Oracle Applications R 12.1.3

Confidential

Project Manager, Solution lead

Responsibilities:

  • Managed handling Global order promise and Advance supply chain requirements for multi configuration model using Oracle Configurator and Assemble to order model in Apps 11i.

Solution Environment:Oracle Applications 11.5.10.2

Confidential

Module lead

Responsibilities:

  • Managed the project & as Track lead for MFG modules (INV, BOM, WIP, CST, ASCP) involved in data conversion, preparation of setup docs, testing and coordinating with offshore team on issues reported from client. (Account Manager & Track lead).
  • Managed staffing, team development, Project execution, change management and Risk planning and mitigation

Solution Environment: Oracle Applications 11.5.9

Confidential

Module lead

Responsibilities:

  • Responsible for Project Management, Designed Project Management Plan, Quality Plan, Risk Plans, status Tracking and Issue resolution process
  • Operations and resolutions - Responsible for supervision of day-to-day work, provide leadership to the teams, resolution of issues and regular status updates to the stakeholders
  • Understanding the business requirements and providing consulting expertise on improving the business process and shop floor practices
  • Involved in development, testing and migration of Custom functionalities involved for manufacturing modules
  • MRP based over consumption (ASCP), Unconstrained Plan, ASCP Exceptions
  • Generation of Production card for Configuration items
  • Responsible for Data conversion - Items, BOM, Routing, Cost, Item categories, on hand load and dynamic loads
  • Training and educating users on new and custom functionalities
  • Was responsible for Project management and performed role of Manufacturing and Planning Lead

Solution Environment: Oracle Applications 11.5.9

Confidential

Project / Team Lead

Responsibilities:

  • Resolving production related functional issues reported by the users through clarify case
  • Raising SPRs for any technical, other oracle apps related issues and coordinating with PST offshore team for faster resolution
  • Preparing Functional documents for any new requirements in BUC-Mfg site and coordinating with Job Jar development team for testing and migration into GLprod
  • Involved in BXC-Migration project where BUC site wanted to move existing production items meant for BXC inventory organization from other 3 orgs (BXD, BXV, and BTU) for easy tracking, control of materials and reduce inventory levels according to the usage of components of an end product.
  • Working with Super users and PST team in resolving critical pending transactions impacting month, quarter & year-end closing to avoid any business impact during closing time and imbalance in inventory levels
  • Involved in GXS 4.2 migration - Testing, coordinating with Global team on the issues noticed, educating users on the new functionalities
  • Was also supporting Gems-buy application (i-Procurement) for GEMSSA, Paris - fixing interface related issues, reporting to corporate team on SSP1 instance issues, testing and working with Development team on custom related workflows and new functionalities

Solution Environment: Oracle Applications 11.5.8

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