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Systems Engineer Resume

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OhiO

SUMMARY

  • Windows Xp,Vista,7,8,10, Mac OSX
  • Adaptive Problem Solver
  • MDM Support/Maintenance (Airwatch - Push Applications, Troubleshoot Profiles/Device Enrollment)
  • Supporting Hundreds of sites utilizing teh Cisco Meraki Network Stack (Wireless AP’s, Switches, Security Appliances)
  • End-User/VIP Technical Support and Training
  • Communication Encryption Technologies (Symantec PGP, Keybase, Signal)
  • Process Improvement and Documentation
  • Network Diagnostics and Repair
  • Smart Hands Work (Rack, Stack, Replace Hardware, Cabling)
  • Self-Motivated independent worker who also TEMPhas no problems working as a team
  • Goal and satisfaction to customer oriented
  • Active Directory exchange experience managing user profiles, password resets; user setup creation and migration, single or multi-tenant mailbox groups.
  • Spam filtering (Barracuda, AppRiver, GFI)
  • Experienced with physical to virtual using VMware, Hyper V managing virtual environments.
  • IPSEC VPN Configuration (Cisco ASA,SonicWALL, Cisco Rv series, Fortinet, WatchGuard)
  • Service Desk Ticketing Systems ( Service-Now, Remedy, Alert, ConnectWise, Lotus Notes)
  • Remote Endpoint Monitoring (GFI Mail, Lan Guard, Labtec)
  • Backup management (Symantec Backup exec, Acronis, Windows Backup, Shadow Protect, Nova Backup, CloneZilla)
  • Laptop or pc repair, Software conflict diagnosis and repair
  • Remote support (PC Anywhere, Skype, Team Viewer, Simple Help, join.me, LogMeIn, Bomgar, Remote Desktop, VNC)
  • Workstation imaging and deployments (Symantec Altiris, Casper, MDT, Lite Touch, Acronis, DISM)
  • Full Drive encryption (Symantec Endpoint Protection, Bit locker, Mcafee endpoint protection)
  • Remote and onsite network Troubleshooting.
  • Multi-Function Printer troubleshooting.
  • SSL Server Security Remediation (IIS Server)
  • Office 365 management and migration.
  • Network, audio video cabling.
  • Terminal services, third party software troubleshooting.
  • Data recovery, destruction, migration.
  • Retail Point of Sale support Retail Pro 9.x

PROFESSIONAL EXPERIENCE

Confidential, Ohio

Systems Engineer

Responsibilities:

  • Onsite client support and server management.
  • Assisting users with daily issues and repairs.
  • Setup and maintained kiosks.
  • Managed system antivirus and backups.
  • Managed and maintained wireless infrastructure.
  • Managed windows and OSX servers
  • Managed active directory and google web services

Confidential, Ohio

Support engineer 2 support engineer

Responsibilities:

  • Converted and moved processes from Oakley to Luxottica for Retail point of sale.
  • Created documentation of processes, Improved and changed process to fit new location requirements.
  • Trained Teammates on process building and supporting Point of sale.
  • Worked with vendor to build a process and hardware designs to meet or exceed standards.
  • Solved key issues with current process and hardware limitations.
  • Relayed risk and worked on solution for Wannacry patching.
  • Monitored antivirus and PGP encryption.
  • worked with Altiris imaging and deployment.
  • worked with MDT imaging remotely for Oakley.
  • worked with Casper imaging and application installation.
  • Monitored and managed devices in air watch.
  • Created process documentation for Helpdesk Tier 1/S2
  • Worked to identify and resolve incidents before they became incidents.
  • worked stores with Retail Pro issues for 200+ stores
  • On call and remote support.

Confidential, Ohio

System Administrator/Helpdesk

Responsibilities:

  • Managed system backups and anti-virus. Exchange, active directory, DNS, DHCP
  • worked with Physical to virtual migration and system planning.
  • Remote and onsite trouble shooting layer 1-2 network issues.
  • planning long term storage and virtualization SAN/NAS Solutions
  • removal, decommissioning of old hardware.
  • Designed multiple options for windows deployments and imaging.
  • setup local and remote users with Email, VPN, Software, System issues.

Confidential, Ohio

Level 3 Windows 10

Responsibilities:

  • On site and remote tech for GE North America/South America.
  • Migrated users from Yosemite to EL Capitan.
  • Remote and onsite trouble shooting layer 1-2 network issues.
  • Provided Remote escalation and software hardware F5 VPN troubleshooting.
  • Built and managed Apple AST server.
  • Office 365 account setup and troubleshooting.
  • Office 2010 1016 Troubleshooting.
  • Various User and L2 L1 support

Confidential, Ohio

Remote Systems Engineer

Responsibilities:

  • On site and remote tech for supporting 250+ clients.
  • Migrated users and files to windows 7 from windows 7.
  • Remote and onsite trouble shooting server and network issues.
  • Escalated and resolved tickets in ticketing system.
  • Managed multi-tenant AD/Exchange environment.
  • Office 365 account setup and troubleshooting.
  • Virus, malware analysis and removal.
  • Troubleshooting In VM and VDI workstations and remote apps.
  • Setup VPN connections VPN troubleshooting.
  • On site and remote tech for supporting 300+ users.
  • Multi-Function printer support.
  • Full disk encryption support.
  • System imaging
  • Outlook support

Confidential, Kentucky

Jr Field Engineer September

Responsibilities:

  • On site and remote tech for supporting 500+ clients.
  • Migrated users and files to windows 7and 8.
  • Remote and onsite trouble shooting Server and networking issues.
  • Escalated and resolved tickets in connect wise.
  • Setup unify wireless access points and user based group policies.
  • Office 365 account setup and troubleshooting.
  • Virus analysis and removal.
  • Workstation repair and imaging.
  • Multi-tenant AD and exchange management.
  • Troubleshooting In VM and VDI workstations and remote apps.
  • Setup vpn connections vpn troubleshooting.

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