SUMMARY

• Windows Xp,Vista,7,8,10, Mac OSX
• Adaptive Problem Solver
• MDM Support/Maintenance (Airwatch - Push Applications, Troubleshoot Profiles/Device Enrollment)
• Supporting Hundreds of sites utilizing teh Cisco Meraki Network Stack (Wireless AP’s, Switches, Security Appliances)
• End-User/VIP Technical Support and Training
• Communication Encryption Technologies (Symantec PGP, Keybase, Signal)
• Process Improvement and Documentation
• Network Diagnostics and Repair
• Smart Hands Work (Rack, Stack, Replace Hardware, Cabling)
• Self-Motivated independent worker who also TEMPhas no problems working as a team
• Goal and satisfaction to customer oriented
• Active Directory exchange experience managing user profiles, password resets; user setup creation and migration, single or multi-tenant mailbox groups.
• Spam filtering (Barracuda, AppRiver, GFI)
• Experienced with physical to virtual using VMware, Hyper V managing virtual environments.
• IPSEC VPN Configuration (Cisco ASA,SonicWALL, Cisco Rv series, Fortinet, WatchGuard)
• Service Desk Ticketing Systems ( Service-Now, Remedy, Alert, ConnectWise, Lotus Notes)
• Remote Endpoint Monitoring (GFI Mail, Lan Guard, Labtec)
• Backup management (Symantec Backup exec, Acronis, Windows Backup, Shadow Protect, Nova Backup, CloneZilla)
• Laptop or pc repair, Software conflict diagnosis and repair
• Remote support (PC Anywhere, Skype, Team Viewer, Simple Help, join.me, LogMeIn, Bomgar, Remote Desktop, VNC)
• Workstation imaging and deployments (Symantec Altiris, Casper, MDT, Lite Touch, Acronis, DISM)
• Full Drive encryption (Symantec Endpoint Protection, Bit locker, Mcafee endpoint protection)
• Remote and onsite network Troubleshooting.
• Multi-Function Printer troubleshooting.
• SSL Server Security Remediation (IIS Server)
• Office 365 management and migration.
• Network, audio video cabling.
• Terminal services, third party software troubleshooting.
• Data recovery, destruction, migration.
• Retail Point of Sale support Retail Pro 9.x

PROFESSIONAL EXPERIENCE

Confidential, Ohio

Systems Engineer

Responsibilities:

• Onsite client support and server management.
• Assisting users with daily issues and repairs.
• Setup and maintained kiosks.
• Managed system antivirus and backups.
• Managed and maintained wireless infrastructure.
• Managed windows and OSX servers
• Managed active directory and google web services

Confidential, Ohio

Support engineer 2 support engineer

Responsibilities:

• Converted and moved processes from Oakley to Luxottica for Retail point of sale.
• Created documentation of processes, Improved and changed process to fit new location requirements.
• Trained Teammates on process building and supporting Point of sale.
• Worked with vendor to build a process and hardware designs to meet or exceed standards.
• Solved key issues with current process and hardware limitations.
• Relayed risk and worked on solution for Wannacry patching.
• Monitored antivirus and PGP encryption.
• worked with Altiris imaging and deployment.
• worked with MDT imaging remotely for Oakley.
• worked with Casper imaging and application installation.
• Monitored and managed devices in air watch.
• Created process documentation for Helpdesk Tier 1/S2
• Worked to identify and resolve incidents before they became incidents.
• worked stores with Retail Pro issues for 200+ stores
• On call and remote support.

Confidential, Ohio

System Administrator/Helpdesk

Responsibilities:

• Managed system backups and anti-virus. Exchange, active directory, DNS, DHCP
• worked with Physical to virtual migration and system planning.
• Remote and onsite trouble shooting layer 1-2 network issues.
• planning long term storage and virtualization SAN/NAS Solutions
• removal, decommissioning of old hardware.
• Designed multiple options for windows deployments and imaging.
• setup local and remote users with Email, VPN, Software, System issues.

Confidential, Ohio

Level 3 Windows 10

Responsibilities:

• On site and remote tech for GE North America/South America.
• Migrated users from Yosemite to EL Capitan.
• Remote and onsite trouble shooting layer 1-2 network issues.
• Provided Remote escalation and software hardware F5 VPN troubleshooting.
• Built and managed Apple AST server.
• Office 365 account setup and troubleshooting.
• Office 2010 1016 Troubleshooting.
• Various User and L2 L1 support

Confidential, Ohio

Remote Systems Engineer

Responsibilities:

• On site and remote tech for supporting 250+ clients.
• Migrated users and files to windows 7 from windows 7.
• Remote and onsite trouble shooting server and network issues.
• Escalated and resolved tickets in ticketing system.
• Managed multi-tenant AD/Exchange environment.
• Office 365 account setup and troubleshooting.
• Virus, malware analysis and removal.
• Troubleshooting In VM and VDI workstations and remote apps.
• Setup VPN connections VPN troubleshooting.
• On site and remote tech for supporting 300+ users.
• Multi-Function printer support.
• Full disk encryption support.
• System imaging
• Outlook support

Confidential, Kentucky

Jr Field Engineer September

Responsibilities:

• On site and remote tech for supporting 500+ clients.
• Migrated users and files to windows 7and 8.
• Remote and onsite trouble shooting Server and networking issues.
• Escalated and resolved tickets in connect wise.
• Setup unify wireless access points and user based group policies.
• Office 365 account setup and troubleshooting.
• Virus analysis and removal.
• Workstation repair and imaging.
• Multi-tenant AD and exchange management.
• Troubleshooting In VM and VDI workstations and remote apps.
• Setup vpn connections vpn troubleshooting.