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Software Support Engineer/software Product Specialist Resume

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Database: (Oracle and MSSQL) and Server Maintenance SQL and RDBMS SOAP and XML Back office and POS ( X - Store) Omni-channel ERP and CRM Java, C++, C#, JavaScript, HTML5, CSS3 Troubleshooting and Testing (QA)





  • Implementing changes and troubleshooting integration between 3rd party software and Oracle Order Management System (OMS) through review of comprehensive XML logs
  • Accurately log all details regarding inquiries in internal company database.
  • Identify, research, prioritize and resolve multiple complex and critical production data and application issue
  • Research cross channel integration points to identify system issues (Web, POS, etc.).
  • Perform SQL queries to locate & correct system data integrity issues specific to tables and databases.
  • Communicate directly with the Services, R&D - Q&A for system change requests & client integrations.
  • Collaborate in tandem with clients/vendors to proactively diagnose & resolve technical inquiries.
  • Interact, liaise, & communicate directly with clients via software development life cycle (SDLC)
  • Serve as point of contact for clients off-hours to provide 24/7 software support assistance.
  • Inspect, develop, and simulation, functional testing, load and compliance testing using SOAPUI technology
  • Demonstrate excellent customer service skills for both internal & external clientele.
  • Provide end user support to business colleagues across the JIRA Software, JIRA Service Desk, Confluence
  • Work with clients and internal resources to research, diagnose, and resolve issues with Oracle Order Management System
  • Troubleshoot and resolve technical issues in Oracle Commerce products.




  • Reported all severe issues to senior level IT team with recommendations.
  • Manage BJs membership through mainframe and as/400 maintenance
  • Troubleshoot hardware, software, & network issues in accordance with company protocol.
  • Provided responsive, direct technical support to team, outside contractors & vendor resources.
  • Reported severities to VPs & senior management with detailed documentation and recommendations.
  • Administered additional after-hour support & reconciled major issues via S.O.S ticketing system.
  • Served as primary point of contact for Clubs, Gas Stations, Home Office & Distribution operations.
  • Trained & supervised junior team members with PC & desktop application issues.
  • Managed & directed inbound calls to provide technical assistance to end user.

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