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Sr Specialist - Application And Product Support Resume

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Atlanta, GA

SUMMARY:

  • Combining excellent technical skills with caring customer service to provide a superior customer experience
  • Outstanding Technical Skills / Quality Customer Service
  • A highly dedicated and technically skilled individual, providing expertise with IP network issues.
  • Capable of diagnosing, troubleshooting and resolving issues quickly and responsively.
  • Utilize network toolsrouting and switching protocols and configuration methods to isolate and resolve system, applicationand communication problems. Proficient in the following areas:

HIGHLIGHTS OF EXPERTISE:

Wireless Technologies and Networks Technical Training & Oversight

Troubleshooting and Resolution Installation Techniques / Procedures

Vendor / Customer Relations Firewall/DMZConfig and Support

MDM Support Office Networks & Infrastructure

TECHNICAL PROFICIENCIES:

Hardware: Cisco Routers and switches, Catalyst, D - Link, Linksys, Arris

Protocols: ActiveSync, OSPF, BGP, LDAP, EIGRP, RIP, PPP, VLAN, ISDN, NAT, MAN, MDMDSL, IPSEC, TUNNEL, FTP, TFTP, DNS, DHCP, HTML, STP, TCP/IP, VPN, WLAN

Software / Windows: OS, MS Office, Visio, Windows Server 08, Fedora, Wireshark, AutoCAD

Virtual: Visual Basic, Photoshop, Hyper-V, VPN, Ubuntu, VM-Ware, Remedy, P8, SharePoint ChangePoint

Operating Systems: Windows, Linux, Cisco IOS, Android OS, Apple iOS

MDM Platforms: Mobile Iron, Air-Watch, Maas360, Confidential &T Toggle, Blackberry, ActiveSync

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr Specialist - Application and Product Support

Responsibilities:

  • Provide end-to-end support for enterprise level device management on multiple platforms
  • Able to pivot quickly between products and platforms to identify and resolve issues efficiently.
  • Provide Leadership, guidance, and training to team members both on and off-shore.
  • Maintain documentation for product repositories, product updates, and security
  • Support a variety of products including: Mobile Iron, Air-watch, and MaaS360.
  • Troubleshooting include—Network connectivity, Monitoring device and Server logs, Security and Policy implementation, App
  • Distribution, Compliance actions, and alert monitoring
  • Support both on premise and SaaS configurations in multi-tenant environment.

Confidential, Alpharetta, GA

Network Installation, Support and Customer Service

Responsibilities:

  • Maintain office connectivity, both wired and wireless. Including cable runs, network security, and hardware installation
  • Desktop support: Including, data back-up and recovery, virus removal, hardware replacement and diagnostics tools
  • Setup and maintained on-line computer store: Maintained databases, uploaded computer specifications and work closely with customer relations.
  • Worked Confidential branch location retail store resolving a variety of customer connectivity issues including, PC repair, SOHO networks, Flat panel TV’s, Projectors, and SmartPhones.

Confidential, Alpharetta, GA

Technical Engineer

Responsibilities:

  • Setup testing facility from the ground up. Responsible for sample testing, safety, and instrument calibration
  • Part of installation team maintaining quality control instruments for the pulp and paper industry.
  • Worked closely with scientists, engineers, vendors and machine shops in the manufacture of industrial machinery.
  • Proficient in budgeting, planning, scheduling, and fabrication of process control equipment.
  • Specific contributions include: robotic arm design, precision dispensing system, and liquid sample transfer system.
  • Traveled extensively and worked overtime, nights and weekends as necessary to meet deadlines.

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