OBJECTIVE

• Seeking opportunity to further my career in the IT industry wifin an organization that will allow me to utilize my many years of acquired skill’s while performing as a highly productive team member.

PROFESSIONAL EXPERIENCE

Confidential, San Ramon, CA

Support Service Coordinator II

Responsibilities:

• Horizon View VM Administrator
• VSphere Administration
• BES Sever Administration
• IPhone/IPad Mobile Device Management
• Verizon MIFI Administration
• Black Berry Mobile Device Management
• Data Center COLO Build Out
• Server Room Build Out
• Provide IT Support to Call Center
• Mitel Hot Desk Phone System / VOIP
• Mitel UCA Administration
• Active Directory Administration
• GPO Configure and Deployment
• Crestron Conference Room System
• Mimecast Secure Email Administration
• Service Desk Plus Ticketing System
• Maa360 MDM Administration
• Exchange Administration
• Office 2007, 2010, 2016
• Zoom Administration
• Network Printer Administration
• New Hire AD Account Creation
• Meraki MDM Administration
• Windows 7 Operation System
• Office Relocation and Build Out
• Remote user Support Tools
• Track IT Ticketing System
• Remote Office Support / Travel
• Remote Field User Support
• On Call After Hours Support
• Avaya Phone System Software
• Mitel Call Center Communicator
• Oaysis Call Management Studio
• Oaysis Desktop Client
• VM Parent Image Build and Deployment
• Network Troubleshooting
• Microsoft Lync 2013 Administration
• Server 2012 Administration
• Deleted File Recovery from File Server
• COPIA Fax System

Confidential, StreetOakland, CA

IT Support Specialist

Responsibilities:

• EDM Electronic Data Management deployment.
• Supported approximately 3000 Users in a Windows XP, 7 and Mac health care environment.
• Utilized Remedy ticketing system to accept, update and close tickets.
• Accessed users remotely utilizing Dameware.
• Utilized excellent customer service interaction skills.
• Supported Networked Printer, Desktop, Laptop and Wireless Carts on Wheels.
• Supported Office 2003 and 2007.
• Utilized DHCP and VPN servers.
• Supported Optiplex FX 760 Thin Clients in Citrix terminal server environment.
• Installed Siemens OAS Gold, Invision, PRISM, Softmed, and Wellsoft health care applications.
• Installed and configured Epson document scanners, digital signature pads and upgraded legacy hardware.
• Administered Active Directory, creating computer domain accounts, user accounts, setting passwords and assigning them to the correct OU.
• Imaged Desktops from Windows XP to Windows 7 utilizing Symantec Ghost Cast Network Server.
• Utilized knowledge of TCP/IP Protocols and IP Addressing.
• Traveled between remote hospital facilities.

Confidential, CA

Desktop Support Specialist

Responsibilities:

• Imaged and deployed HP laptops to 500 users utilizing Symantec Ghost Imaging disk.
• Worked in corporate environment.
• Utilized excellent customer service and interaction skills.
• Supported and utilized Windows XP, 7 and Office 2003, 2007 and Microsoft Communicator.
• Utilized Remedy ticketing system to accept, update and close tickets.
• Created local user and administrator profiles on laptops and desktops.
• Administered Active Directory, creating computer domain accounts, user accounts, setting passwords and assigning them to the correct OU.
• Installed Security Patches, updated BIOS and scripted batch files to stream line deployment process.
• Asset tracking documentation utilizing Access.
• Installed and utilized McAfee Antivirus, McAfee DLP, McAfee HIP, McAfee Encryption, Cisco VPN and Active COE.

ConfidentialSt., Walnut Creek, CA

IT Support Engineer

Responsibilities:

• Northern California Physicia HP laptop deployment project.
• Ran Cables and Networked devices into Switches and Routers.
• Imaged laptops utilizing the Symantec Ghost Cast Server.
• Utilized the SMART Tool application to install software.
• Supported Windows XP, Office 2003, 2007 and Lotus Notes.
• Provided individual training to users.
• Created local user and administrator profiles on laptops.
• Administered Active Directory.
• Documented daily event log utilizing Excel.
• Utilized HP built in hardware diagnostics tool for hardware troubleshooting.
• Built and Supported Wireless Carts on Wheels.

Confidential, Massachusetts

Desktop Support Engineer

Responsibilities:

• Certified Dell Field Technician.
• Supported Windows XP, Vista and Windows 7.
• Called Dell daily to order required parts to complete break - fix repairs.
• Remotely accessed employee intranet portal to except daily assigned tasks.
• Contacted customer’s daily to set appointments for needed break-fix repairs.
• Setup 802.11 wireless networks.
• Break -Fix repairs completed at customer’s place of business or residence.
• Performed Hardware and Software break- fix repairs on laptops and desktops.
• Utilized excellent customer service and interaction skills.
• Picked up and delivered parts to Fed Ex daily.

Confidential, San Ramon, CA

Desktop Support Engineer

Responsibilities:

• Tier 2 Desktop, Laptop hardware and software Support Technician.
• Excellent Team member skills.
• Supported approximately 5,000 remote and local users.
• Professional corporate environment.
• Supported IBM, Lenovo desktops and laptops.
• Support and Utilized Windows XP, Mac, Office 2003, 2007 and exchange 2003 Server.
• Deployed laptops, desktops and smart phones to end users.
• Setup and Supported 802.11 Wireless.
• Administered Active Directory, creating computer domain accounts, user accounts, setting passwords and assigning them to the correct OU.
• Administered McAfee Safe boot encryption server.
• Installed Cisco Switches and Routers.
• Installed and supported various applications.
• Performed Data recoveries from encrypted and non-encrypted hard drives.
• Extensive hardware and software troubleshooting, replacement and maintenance performed.
• Strong customer service and interaction skills utilized.
• Utilized DHCP Server.
• Utilized Onyx ticketing system to accept, update and close tickets.
• Utilized Symantec Ghost to Image hard drives.
• Created scripts and batch files to stream line deployment configurations.
• Utilized TLM for data backup and recoveries.
• Utilized PC Anywhere, RDP and WebEx and Cisco VPN for remote access.
• Knowledge of TCP/IP protocols and IP Addressing.